4/10 Malo
Karen R.
12 may. 2025
No le gustó: Limpieza
Nice home, not very clean
This is a lovely home, but the cleanliness of the property was very disappointing. The garage was very very dirty and when I contacted Sara she did not apologize, she told us the cleaning crew was not responsible for the garage. The tile floors in the house had obviously not been cleaned in a long time. I had one of my guests ask me if they could wash the sheets from their bed, as they had a very bad smell. The listing says the home has 3 bathrooms, but there are only 2 full bathrooms inside the home, and a half bathroom in the garage. I asked Sara to have the owner of the property contact us, but that never happened. After my initial conversation with Sara the day we arrived I never heard back from her until I followed up a few days later. She never acknowledged that we were unhappy with the cleanliness of the property, she only said that the house had been cleaned and they have never had complaints before. Very poor customer service. The house may have been "cleaned" but not very well. The pool was very nice and very clean. We have rented homes in Havasu for many years and this was the worst experience we have had and we would not rent again.
Karen R.
Se hospedó 4 noches en mayo de 2025