4/10 Poor
Carol
Traveled with group
Sep 5, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! This resort misrepresents itself online. The bathroom was horrible! First of all, the bathrooms appear to have never been updated. There’s mold everywhere. We had a really bad leak in our bathroom. We’d walk into the bathroom and our feet would be soaked. We contacted management to try to get it fixed but were ignored. The poor front desk people were nice but nothing was done. They sent a security guard to see if he could fix it. One time a maintenance person came to look at it, after our persistent pleas, he said he was leaving to get a tool and would be back but never came back. Our entire stay we had this issue. There was at least an inch of pooled water. We asked to switch rooms because the leak was so bad but were ignored. They kept saying they would contact us but never did. I emailed management afterwards and included pictures. They said they would get back to us and one month later still haven’t contacted us.
The website, including Expedia say this resort has Wifi, that is another lie! They told us at the resort they haven’t had wifi in YEARS!
The mud pit advertised is so gross, it’s one little bowl with one paint brush that everyone uses.
The so called thermal pools are dirty ponds and they are cold.
The pool bar closes at 6pm.
I would not book this resort again or recommend it to anyone.
The foliage around the resort is stunning but that doesn’t make the resort good enough to stay at.
Carol
Stayed 4 nights in Aug 2025
