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THE FACE Style Hotel

4.0 star property
4-star hotel near Petronas Twin Towers

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Photo gallery for THE FACE Style Hotel

Outdoor pool
Restaurant
Reception
One Bedroom Superior | Living area | 55-inch Smart TV with satellite channels, TV
Three Bedroom Deluxe | 1 bedroom, premium bedding, down comforters, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
1020 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    ‪10 min walk‬
  • Suria KLCC Shopping Centre
    ‪12 min walk‬
  • KLCC Park
    ‪14 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Grand Premier King

1 bedroom, premium bedding, down comforters, in-room safe

Grand Premier King

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe

1 bedroom, premium bedding, down comforters, in-room safe

Executive Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King

Premier King | 1 bedroom, premium bedding, down comforters, in-room safe

Premier King

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe City View

Executive Deluxe City View | 1 bedroom, premium bedding, down comforters, in-room safe

Executive Deluxe City View

10.0 out of 10
Exceptional
(1 review)
  • 559 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Deluxe

Three Bedroom Deluxe | 1 bedroom, premium bedding, down comforters, in-room safe

Three Bedroom Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe King

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King

  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Superior

Two Bedroom Superior | 1 bedroom, premium bedding, down comforters, in-room safe

Two Bedroom Superior

  • 1150 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Premier King

Junior Premier King | 1 bedroom, premium bedding, down comforters, in-room safe

Junior Premier King

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Superior

One Bedroom Superior | 1 bedroom, premium bedding, down comforters, in-room safe

One Bedroom Superior

  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

1 bedroom, premium bedding, down comforters, in-room safe

Superior King

10.0 out of 10
Exceptional
(1 review)
  • 455 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe

Two Bedroom Deluxe | 1 bedroom, premium bedding, down comforters, in-room safe

Two Bedroom Deluxe

  • 1194 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin

Deluxe Twin | 1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Twin

8.0 out of 10
Very good
(1 review)
  • 560 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Kuala Lumpur

City center retreat .Your stay at this Golden Triangle hotel places you within 2 miles (3 km) of Petronas Twin Towers and Suria KLCC Shopping Centre. KLCC Park and Pavilion Kuala Lumpur are also within 2 miles (3 km).

What's nearby

  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • Suria KLCC Shopping Centre - 12 min walk - 0.7 miles
  • KLCC Park - 14 min walk - 0.8 miles
  • Pavilion Kuala Lumpur - 2 min drive - 1.2 miles
  • Berjaya Times Square - 3 min drive - 1.5 miles

Getting around

  • Bukit Nanas Station - 4 min walk
  • Kuala Lumpur Sultan Ismail Station - 17 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 30 min drive

Restaurants

  • ‪Warong Che Senah - ‬6 min walk
  • ‪Wariseni - ‬4 min walk
  • ‪Cafe: In House - ‬2 min walk
  • ‪R Club Lounge - ‬3 min walk
  • ‪Roti Canai Pak Hassan - ‬5 min walk

About this property

THE FACE Style Hotel

4-star hotel near Petronas Twin Towers
There's a restaurant on site. THE FACE Style Hotel offers its guests a children's pool, an outdoor pool, and a fitness center. The business-friendly THE FACE Style Hotel also features multilingual staff, concierge services, and laundry facilities. Free self parking is available.

This 4-star Kuala Lumpur hotel is smoke free.

  • 385 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
THE FACE Style Hotel offers 385 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Indonesian, Malay

Similar properties

Interior

THE FACE Suites Hotel

  • Pool
  • Kitchen
  • Washer
  • Dryer
4.4 out of 5, Excellent, 1,687 reviews
THE FACE Suites Hotel

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free secured, covered self parking on site
  • Secured, uncovered valet parking on site (MYR 50 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MYR 55 for adults and MYR 30 for children
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 55-inch smart TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 55 for adults and MYR 30 for children
  • Uncovered valet parking fee: MYR 50 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.

Property Registration Number 1351705-U

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Face Style
THE FACE Style
THE FACE Style Hotel Hotel
THE FACE Style Hotel Kuala Lumpur
THE FACE Style Hotel Hotel Kuala Lumpur

Frequently asked questions

How close is THE FACE Style Hotel to the airport?

THE FACE Style Hotel is 16 mi (30-min drive) away from the Subang (SZB-Sultan Abdul Aziz Shah) airport, the closest popular airport to the property.

Does THE FACE Style Hotel have an airport shuttle?

Airport shuttle services are not available at THE FACE Style Hotel.

Does THE FACE Style Hotel offer free breakfast?

Free breakfast isn’t provided at THE FACE Style Hotel, but buffet breakfast is offered for a fee of MYR 55 for adults and MYR 30 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at THE FACE Style Hotel?

No, there is no casino at this hotel.

What time is check-in at THE FACE Style Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at THE FACE Style Hotel?

This hotel offers free self parking. Valet parking is available for MYR 50 per day.

Does THE FACE Style Hotel have a pool?

THE FACE Style Hotel features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does THE FACE Style Hotel have a restaurant?

Yes, there is a restaurant on site.

Does THE FACE Style Hotel have a spa?

There are no spa services available at this hotel.

How close is THE FACE Style Hotel to downtown Kuala Lumpur?

THE FACE Style Hotel is 1.8 mi away from Kuala Lumpur.

THE FACE Style Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 43 out of 85 reviews
Rating 8 - Good. 24 out of 85 reviews
Rating 6 - Okay. 10 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 5 out of 85 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Seyed Ehsan

Disliked: Cleanliness, staff & service
Paid for a 2-bedder (with two bathroom), though the hot water in the master room was not working and was not fixed.
Stayed 3 nights in Mar 2025

2/10 Terrible

Yaimar

Disliked: Cleanliness, staff & service, amenities
CHECK THIS …The staff wasn’t attentive, I lose my skirt at the pool and they literally did nothing to help me , I asked for recommendations for spa as long as the property doesn’t have any and they told me SORRY WE DONT KNOW, at the front desk they were very rude every time I needed to go asking for something even at the last minute of my stay, even when I called before leaving the room to the concierge to take my bags they took soo long to do it that even my taxi arrived i checked out with deposit in cash to be refunded and I still needed to wait 2 time for my bags, besides that since I arrived there they never cleaned the room even when the sign was to do it ! They cAme one time asking if I wanted something… I mean … overall such a bad experience, the pool is amazing and also the views, very comfortable room but besides that … i would never stay there again, not even if they pay me 🙂
Stayed 3 nights in Mar 2025

6/10 Okay

Dana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Annoying

This hotel was 6th hotel in our Asia tour in February 2025. We chose it like most people because of good ratings and the pool deck. But it was overall disapointment. It could be so good hotel, only if..... Be aware that this property is at least 3 hotels / condominiums together. There is a big construction works in the next lot and some works done to access road along and we accidentaly ended in FACE, not Face Style reception. We were very rudedly sent next door. There were queue everywhere - reception, elevator... Pros: the room + bathroom was the biggest we had, nicely decorated, clean. Cons: the service. Queues for everything. 1 receptionist worked, 2 other were just looking. The pool was overcrowded and there were no towels. The deck was super wet and slippery (I understand, there were tons of people), but no one was there to at least wipe it off once in the while. No place to put your stuff. God forbids if you put your stuff on the plant pots because the floor is wet. Bathroom towels - we got only 2 for shower, no small ones for hands / face and my one had a stain on it.
Stayed 1 night in Feb 2025

6/10 Okay

Deepak, Blacksburg

Traveled with family
Liked: Cleanliness, staff & service
Stayed in a suite for 3 nights. The rooms looked great and were very clean. There was a nice pool and deck on the top floors with a good view of the Petronas towers. While the whole vibe of the place was upmarket, the suite lacked some basic amenities. No "do not disturb" signs (the other rooms on the floor had an electronic display for it, but not the one I was in with my family). A washer-dryer but nowhere to hang the clothes. Big closets but not the most convenient for hanging up our clothes. A lack of hangers for towels and clothes in the bathrooms. A single remote controller for all 3 ACs in the suite. While I'm all for economizing on the amount of plastic used in remote controllers, it's a little annoying to go from room to room to change the temperature setting. And the "influencers" on the top floors gumming up the works. I suppose there is no getting away from them anywhere...
Stayed 3 nights in Dec 2024

8/10 Good

Ivan Klain

Stayed 2 nights in Nov 2024

8/10 Good

Chihhsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Yulia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor and excellent restaurant
Stayed 2 nights in Nov 2024

10/10 Excellent

Siew

Stayed 1 night in Nov 2024

10/10 Excellent

Webster, Pos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Nov 2024

2/10 Terrible

Kenna

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
I do not know what the allure is of this hotel. Yes they have an infinity pool on the rooftop but it's overrun and crowded with too many people. Most staff are pleasant but the concierge service.... DON'T EVEN BOTHER. I ordered a Hiace to take my team to a celebratory dinner. The concierge called to confirm the vehicle and price. I come downstairs ready to go and there's nothing reserved.... imagine the horror. This hotel is rather quirky...Definitely not worth the hype and no need to stay here ever again. Breakfast is lackluster but.....the cheesecake at dinner was delicious and my team did enjoy some of their dinner options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.
Stayed 2 nights in Sep 2024

8/10 Good

JINZHONG, Saint Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and walkable to nearby attractions in KLCC. Room is so comfortable at size and especially rooftop pool for great view. I like this hotel at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

Wagih G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing pool

The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night
Stayed 3 nights in Jul 2024

6/10 Okay

Anita

Stayed 1 night in Jul 2024

10/10 Excellent

Kamarudin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Alexandre

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

4/10 Poor

Hashim

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good with stunning view of KLCC and other buidings especially at night with the lighting. However the staff mainly illa, front desk staff and Rusli, F&B Manager were rude. Ilia was dismissive and unhelpful. Despite my efforts to remain polite, her condescending tone and lack of assistance made me feel unwelcome. This kind of interaction is not what I expected from a hotel of your caliber. She was charging for bringing in my 6 year old child to breakfast. She was telling me that the hotel considers that my 6 year old child is an adult. What am I supposed to do? Leave her in the room alone. She was very disrespectful. I also had an encounter with Mr. Rusli, the Food & Beverage Manager. When I asked him a simple question about the chargers of the hotel, he was incapable of answering it to me. His dismissive attitude made me feel uncomfortable and undervalued as a guest. Calling me “Oi come here”. He treated me as if I was his dog. How was he promoted to a manager without any basic character. did not meet my expectations of respectful and courteous service. As a result, my overall experience at the hotel was negatively affected, and I am hesitant to stay at Face Style Kuala Lumpur again in the future. Pls try to enhance training for all staff members on customer service and respectful communication.
Stayed 2 nights in May 2024

8/10 Good

Sinan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Namish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Khalifa

Stayed 8 nights in Apr 2024

8/10 Good

Valchandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Enjoyed the spacious room and roof top pool accommodations. The room did have a few items missing upon inspection. There was a tea kettle for use but no tea cups or mugs. There were large bath towels in the bathroom but no face or hand towels for use. Overall, the staff was friendly during check in but we did notice a reluctance to provide information regarding food options as the restaurants on site did not open until 6PM at the earliest.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best rooftop pool view in KL. Rooms are clean and very spacious. However, reception was understaffed; even checking out took several minutes. Staff were polite. Wayfinding from carpark can be improved.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kostyantyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023

10/10 Excellent

Taimur

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023

8/10 Good

Robert Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Es una muy buena opción, la habitación que contratamos cumplió con todo lo ofrecido y las vistas desde la piscina fueron excelentes, sin embargo tengo algunas observaciones: 1. Deberían mejorar la calidad de los amenities. 2. Hacer mantenimiento a las puertas, suenan mucho. 3. El personal que se encuentra en la entrada de la pisicina, debería ser más amable. En general, fue una buena experiencia y si regresaría.
Stayed 4 nights in Nov 2023