See all properties

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff

2.5 star property
Knoxville hotel in Knoxville West area

Choose dates to view prices

Photo gallery for Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff

Exterior
Superior Room, 1 King Bed (Smoke Free) | Desk, blackout drapes, iron/ironing board, free WiFi
Indoor spa tub
Free daily full breakfast
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
208 Market Pl Blvd, Knoxville, TN, 37922
  • Place, Parkwest Medical Center
    ‪20 min walk‬
  • Place, Dead Horse Lake Golf Course
    ‪2 min drive‬
  • Place, University of Tennessee
    ‪11 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed (Smoke Free)

7.4 out of 10
Good
(35 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Smoke Free)

9.0 out of 10
Wonderful
(7 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Poolside (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Poolside (Smoke Free)

7.6 out of 10
Good
(9 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Balcony (Smoke Free)

7.6 out of 10
Good
(4 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Suite, 1 King Bed (Smoke Free)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Balcony (Kitchenette, Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Suite, 1 King Bed, Balcony (Kitchenette, Smoke Free)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds (Smoke Free)

7.8 out of 10
Good
(96 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Poolside (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Poolside (Smoke Free)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Accessible (Smoke Free)

7.2 out of 10
Good
(9 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Poolside (Upgraded Bedding & Snack, Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds, Poolside (Upgraded Bedding & Snack, Smoke Free)

8.0 out of 10
Very good
(3 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Upgraded Bedding & Snack, Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Premium Room, 2 Queen Beds (Upgraded Bedding & Snack, Smoke Free)

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Poolside (Upgraded Bedding & Snack, Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Premium Room, 1 King Bed, Poolside (Upgraded Bedding & Snack, Smoke Free)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Jetted Tub (Kitchenette, Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Suite, 1 King Bed, Jetted Tub (Kitchenette, Smoke Free)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 2 Queen Beds (Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Suite, 2 Queen Beds (Smoke Free)

7.6 out of 10
Good
(4 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Suite, 2 Queen Beds, Balcony (Kitchenette, Smoke Free)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Suite, 2 Queen Beds, Balcony (Kitchenette, Smoke Free)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

2 Queen Beds, Superior Room, Non-Smoking

  • Sleeps 4

Superior 2 Queen Beds Poolside Smoke Free

  • Sleeps 4

Superior King Room-Non-Smoking

  • Sleeps 2

Deluxe King Poolside Smoke Free

  • Sleeps 2

Deluxe King Room With Balcony-Non Smoking

  • Sleeps 2

Premium King Poolside Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 2

Premium 2 Queens Poolside Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 4

Premium 2 Queen Beds Smoke Free (Get More: Upgraded Bedding And Snack Box)

  • Sleeps 4

Ada Deluxe 2 Queen Beds Non-Smoking

  • Sleeps 4

Ada Deluxe King With Sleeper Sofa Smoke Free

  • Sleeps 4

King Suite With Kitchen And Balcony-Non-Smoking

  • Sleeps 4

King Suite With Kitchen-Non-Smoking

  • Sleeps 4

Suite 2 Queen Beds With Kitchenette & Balcony Smoke Free

  • Sleeps 6

Suite 2 Queen Beds With Kitchenette Smoke Free

  • Sleeps 6

King Suite With Kitchen And Jetted Tub-Non-Smoking

  • Sleeps 4

You may also like

Ad
Exterior

WoodSpring Suites Knoxville West

West Hills
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very Good, 601 reviews
$79 nightly
The price is $93
Mar 23 - Mar 24
Total with taxes and fees
WoodSpring Suites Knoxville West

About the neighborhood

Knoxville

Knoxville West stay.Your stay at this Knoxville West hotel places you within 6 miles (10 km) of West Town Mall and Pellissippi State Community College. Willow Creek Golf Club is within 9 miles (15 km) and University of Tennessee is within 12 miles (20 km).

What's nearby

  • Parkwest Medical Center - 20 min walk - 1.1 miles
  • Dead Horse Lake Golf Course - 2 min drive - 1.1 miles
  • Turkey Creek Shopping Center - 4 min drive - 4.2 miles
  • University of Tennessee - 11 min drive - 13.0 miles
  • Thompson–Boling Arena - 13 min drive - 13.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 19 min drive

Restaurants

  • ‪Culver's - ‬13 min walk
  • ‪Abridged Beer Company: World Headquarters - ‬1 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Cook Out - ‬14 min walk
  • ‪Cracker Barrel - ‬14 min walk

About this property

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff

Knoxville hotel in Knoxville West area
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff offers its guests a seasonal outdoor pool, a hot tub, and a 24-hour fitness center. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff. Free self parking is available.

This Knoxville hotel is smoke free.

  • 1 building
  • 133 guestrooms or units
  • 2 levels
  • Built in 1988
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • 1 conference room
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff offers 133 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Similar properties

Lobby
Super 8 by Wyndham Knoxville West/Farragut
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.7 out of 5, Good, 1,001 reviews
$70 nightly
The price is $82
Mar 29 - Mar 30
Total with taxes and fees
Super 8 by Wyndham Knoxville West/Farragut

Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 0-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 14 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Knoxville Tennessee
Red Roof Inn Knoxville University Tennessee
Red Roof Inn University Hotel Knoxville Tennessee
Red Roof Inn Knoxville University Tennessee Motel
Red Roof Inn PLUS Knoxville West Cedar Bluff
Red Roof Inn PLUS Cedar Bluff
Red Roof PLUS Knoxville West Cedar Bluff
Red Roof PLUS Cedar Bluff
Red Roof PLUS+ Suites Knoxville West – Cedar Bluff
Red Roof Inn Knoxville West – Cedar Bluff
Red Roof Inn PLUS+ Suites Knoxville West – Cedar Bluff
Red Roof Inn PLUS+ Suites Knoxville West Cedar Bluff
Red Roof Inn PLUS+ Suites Knoxville West – Cedar Bluff
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff Hotel
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff Knoxville

Frequently asked questions

How close is Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff to the airport?

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff is 15.1 mi (19-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff?

As of Mar 22, 2026, prices found for a 1-night stay for 2 adults at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff on Mar 29, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff have an airport shuttle?

Airport shuttle services are not available at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff.

Does Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff offer free breakfast?

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff offers free full breakfast every day from 6:30 AM to 9:30 AM.

Is there a casino at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff?

No, there is no casino at this hotel.

What time is check-in at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff?

This hotel offers free self parking.

Does Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff have a pool?

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff features a seasonal outdoor pool. The pool is closed seasonally each year from September 14 to May 15.

Does Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff have a spa?

There are no spa services available at this hotel.

How close is Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff to downtown Knoxville?

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff is 10.3 mi away from Knoxville.

Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 367 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 162 out of 1001 reviews
Rating 4 - Poor. 121 out of 1001 reviews
Rating 2 - Terrible. 104 out of 1001 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Stayed 1 night in Dec 2025

2/10 Terrible

Christina

Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Stayed 3 nights in Nov 2025

10/10 Excellent

Darwin Padilla

Stayed 4 nights in Dec 2025

10/10 Excellent

Scott

Stayed 1 night in Dec 2025

10/10 Excellent

Scott

Stayed 1 night in Dec 2025

8/10 Good

Md Rezaur

Liked: Cleanliness
Disliked: Amenities
Decent room (not the most modern), clean bathroom and bedroom, I loved the pressure of water in shower, decent breakfast- very limited menu. Overall, good experience. Recommended for a budget stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious
Stayed 1 night in Dec 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is friendly and helpful and professional
Stayed 1 night in Dec 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Hannah

Stayed 2 nights in Dec 2025

2/10 Terrible

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
*Beware* upon waking up the next morning we found a bed bug on a towel in the bathroom. Alerted the front staff and they gave us a comp on our stay, but still was not pleased. She told me that the bug people were just there the day before, so clearly there must be some sort of problem they know about. Also, at the breakfast, spotted a roach crawling on one of the handrails. The room was just ok. It looked like they attempted to paint the rooms at some time and it just started peeling. You could also tell that whoever repainted the rooms didn't really care as there was paint on the baseboards and things. The bathroom amenities were ok, even though the soap dispenser kept falling off the wall. Also the tub had terrible, permanent stains in it. The water pressure was decent, but nothing to really write home about. Had it not been for the bed bugs and roaches, i probably would have given it 3 stars. Unfortunately upon me returning home, noticed that my son and myself both had multiple bites on our skin. Luckily the wife and daughter hasn't had anything as of yet. I would definitely use caution if you choose to stay here.
Bed bug on towel
Paint
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Stayed 1 night in Dec 2025

4/10 Poor

April

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bed was SO UNCOMFORTABLE and the pillows were so compacted, they could not be fluffed. We were looking forward to the breakfast buffet, but it was not sufficiently stocked. We got by. I will never stay here again. The staff was friendly, but unable to help.
Stayed 3 nights in Nov 2025

6/10 Okay

Abby

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs a good deep cleaning and renovating
Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

2/10 Terrible

Beth

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, stuff very unfriendly, was told the breakfast was till 10:30 by 9 the stuff was already closing
Stayed 1 night in Nov 2025

4/10 Poor

angela

Traveled with group
Disliked: Cleanliness, property conditions & facilities
We smelled skunk weed all through the place while we were there. There was blood on our toilet as soon and we got there. We didnt unpack so we didnt open drawers. When we got ready to leave we double checked drawers and found bloody sheets. Also we didnt have enough towels but i figured house keeping would bring some by the next day but they didnt
Stayed 2 nights in Nov 2025

2/10 Terrible

Blair

Stayed 2 nights in Nov 2025

4/10 Poor

jason

Stayed 1 night in Nov 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff was extremely friendly, helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities
Great stay zero complaints
Stayed 2 nights in Nov 2025

2/10 Terrible

Amber

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
I had selected to “pay at the property” We called because we were not going to arrive at normal checkin time & asked if we should go ahead & pay. We were told no. No worries. THEN we arrive & our room had been “cancelled” we did not cancel it. An employee did to give it to another party. Hotel is very run down & not accurate with the photos. Will never stay here again
Stayed 1 night in Oct 2025

2/10 Terrible

cassidy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The tv in the room was broken, along with all of the usb outlets. Management said they would come help but never did. The hot tub wasn’t heated, there was no plug for the bathtub, the hotel was dirty and had a lot of trash on the floors. The fire alarm went off at 2am and a fight broke out outside our door at 6am. It was entertaining to watch though. The breakfast was stale and terrible. Absolutely would not recommend.
Stayed 2 nights in Nov 2025

2/10 Terrible

Annika

Disliked: Cleanliness, amenities, property conditions & facilities
My daughter was placed in a room with no working telephone. Huge safety issue. The front desk man who works in the evenings refused to deliver her a new phone and instead insisted she walk down to the front desk and get a whole room change. The front desk man hung up on me, yelled at me, told my daughter I was rude for asking for a basic and simple amenity. Oh, and my daughter didn't have a cell, laptop, nothing as her apartment burned to the ground in a house fire that same morning of her arrival. Extremely frustrating experience with horrible service in what's supposed to be a service industry. A room was paid for; people should be safe.
Stayed 2 nights in Nov 2025