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4.6 out of 5

"Extremely helpful, kind and knowledgeable staff. Bed was quite comfortable. I’d stay here again. " More

By a verified traveler on Mon 12 Aug 2019

Hotel Description

Hotel near West Town Mall in Knoxville

In suburbs

You'll find Bearden Antique Mall and Tennessee River within 2 miles (3 km) of this hotel. Also, West Town Mall is within 3 miles (5 km) and University of Tennessee is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, flat-screen TVs

The individually decorated guestrooms offer free WiFi, free wired Internet, and free newspapers. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$104* Per night/room Jun 20 - Jun 21

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking (Feature)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel

Everyone (6) Family (1)
5 out of 5

Posted by on Jul 17, 2020

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5 out of 5

Posted by on Jun 10, 2020

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5 out of 5

Posted by on Nov 3, 2019

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5 out of 5
Extremely helpful, kind and knowledgeable staff. Bed was quite comfortable. I’d stay here again.

Posted by on Aug 12, 2019

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4 out of 5

Posted by on Jul 27, 2019

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4 out of 5
Friendly and helpful staff/ especially the crew in the breakfast kitchen

Posted by on Jun 22, 2019

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4 out of 5

Nice place to stay.

As a very infrequent traveler convienence is a major concern to me. The location is great for me. I 40 is nearby so I can get into and out of town quickly. A person could probably reach Kingston Pike in a matter of seconds, depending on traffic, by either of its two accesses. A very nice complimentary breakfast is served. The only draw back I found was that there was no fan in the bathroom. This was no major concern for me, but I do like a fan when going. Thank you for a very pleasant stay.

Posted by , from B on Jun 19, 2016

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5 out of 5

Excellent New Facility

My wife and I spent a weekend here. It was sparkling clean, well designed, and staffed with knowledgeable, helpful people. The bed was super. Of particular note was the breakfast. All the quality you expect at a Holiday Inn express. But also the most diligent and nicest breakfast coordinator I've ever met.

Posted by , from Atlanta, GA on Jun 15, 2013

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About the Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel

Location 6324 Papermill Dr, Knoxville, TN 37919

Property Features

Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1064 square feet (96 square meters). Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel. Free self parking is available. This Knoxville hotel is smoke free.

  • 90 guestrooms or units
  • 5 levels
  • 1064 sq ft of conference space
  • 96 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (25.2 km / 15.7 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel offers 90 accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Papermill Hotel
  • Holiday Inn Express Hotel Papermill Hotel Knoxville West
  • Holiday Inn Express Hotel Papermill
  • Holiday Inn Express Papermill
  • Holiday Inn Express Hotel Suites Knoxville West Papermill
  • Holiday Inn Express Hotel Suites Knoxville West Papermill

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.