2/10 Terrible
David L.
10 abr. 2025
Le gustó: Limpieza
Incorrect Advertising, Poor Communication, Insufficient Resolution
The property was generally fine, though the host has acknowledged that the property was improperly advertised and yet has failed to appropriately compensate us. I would therefore recommend against booking this property or any other by this property manager.In particular, we informed the host on the second night that the hot tub was not working. The host completely ignored our email. Upon leaving, we complained about this key feature of the property not working and about the host failing to respond to our email raising the issue. The property manager acknowledged the problem, admitted that the listing was mis-advertised, but provided a tiny offer of approximately 100 off the stay - a stay that cost us nearly 2000. We have had repeated communication with the property manager, they continue to acknowledge that the property was not as advertised, but are insisting that this tiny refund is all that they will offer - despite a key feature of the property, highlighted in pictures on the website, not working.Given this conduct by the property manager, I would not stay here again or at any property by this property manager.
David L.
Se hospedó 3 noches en marzo de 2025