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Inn of Waterloo and Conference Centre

3.5-star property
475 King St N, Waterloo, ON 1-855-201-7819

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3.9 out of 5
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See all 8 Travelocity Reviews

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Hotel Description

3.5-star hotel near University of Waterloo

In Waterloo

You'll find Conestoga Mall and City of Waterloo Museum within 2 miles (3 km) of this hotel. University of Waterloo and Wilfrid Laurier University are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 155 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, safes, and ironing boards.

Standard King Room Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max
$79* Per night/room Feb 1 - Feb 2

Standard 2 Queens Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Honeymoon Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard View, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Courtyard View, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Queen Murphy Executive Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Inn of Waterloo and Conference Centre ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Inn of Waterloo and Conference Centre

Everyone (5) Couples (1) Family (3)
5 out of 5
Check in was effortless and very accommodating. The free breakfast was amazing, best free breakfast ever had at a motel. Room was about average for cleanliness, not bad for the price.

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 16, 2019 by Rachel

Thank you for staying with us. We are happy to see that you enjoyed your stay. Please come again soon

2 out of 5
After reading reviews which had me regretting booking, I called with concerns and was ‘upgraded’- to a room at first glance was ‘ok’. First I noticed oversized quilted pillowcase covers sticking out of cases too small - dingy and one was ripped. (Glad I brought my own cases as a precaution). Curtain off rail on one side, spots of peeling paint on some walls and doors; bathtub stained and had old adhesive strips - shower liner with some mildew at bottom- no curtain. Breakfast was pretty good. It is a cavernous place with seemingly only ‘occasional ‘ building upkeep. I will not return; my advice is to ask for a totally new room- which will most likely cost more than the hotel itself is worth.

Posted by on May 20, 2019

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Comment from Hotel Management

May 23, 2019 by Haydon

Thank you for your review, we are very upset to hear about your stay. We will be following up with all of our departments to prevent future problems. Thank you for letting us know about the issues with your stay. We hope that we can resolve any issues you may have had to improve your stay if you do choose to return

5 out of 5
Very comfortable and conveniently located to just about everything Staff was efficient and check-in and check-out were a breeze Also lovely to have Breakfast included

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 9, 2019 by Rachel

Thank you for staying with us! We are so happy to see that your stay was a good one

4 out of 5

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 6, 2019 by Alex

Thank you for taking the time to review your stay. We hope to see you again!

4 out of 5
Great hot breakfast! Pool was very nice. Staff was friendly and helpful!

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by Alex

Thank you for taking the time to review your stay! We hope to see you again!

4 out of 5
The pool and courtyard were very unique and nice I just didn’t have time to enjoy them!

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 24, 2019 by Haydon

We're happy to read you enjoyed our amenities, we hope that you'll be able to return again and get a chance to use them for yourself.

5 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by Rachel

We appreciate you taking the time to rate us.

2 out of 5
The hotel is not what it used to be. There was a faint odour of stale smoke in the room. Check-in staff were not pleasant, and insisted on photo ID to check in (which isn't necessarily at hand, given I live in the province, and didn't drive!), only finally backing off when I threatened to go elsewhere (is that even legal). They went on about fraud - which seems impossible given it was pre-paid through Travelocity, and I could provide a Visa card for damages. Breakfast was edible, but the breakfast room was clearly very understaffed, and the food put out was very minimal in quantity.

Posted by on May 10, 2018

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Comment from Hotel Management

May 18, 2018 by Guest Services

Hello, We are sorry that you have had a negative experience while staying with us. We are constantly updating our hotel since we have re-opened, and appreciate your feedback while doing so. It is our policy, as all other hotels in Ontario, to be provided a government issued photo I.D at check in. This is to verify address, and that the name on the credit card provided matches the person using it. This is to prevent fraud and to ensure the safety of our guests. If you have any further questions please contact our Guest Services Manager, John Kobylnik. Kind Regards, Guest Services

About the Inn of Waterloo and Conference Centre

Location 475 King St N, Waterloo, ON N2J 2Z5

Property Features

Inn of Waterloo and Conference Centre offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Inn of Waterloo and Conference Centre also features a garden, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available. This 3.5-star Waterloo hotel is smoke free.

  • 155 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kitchener, ON (YKF-Region of Waterloo Intl.) (17.2 km / 10.7 mi)
  • Train station: Kitchener Station (5.4 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Inn of Waterloo and Conference Centre offers 155 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10 AM. The hotel hosts a free manager's reception daily.

The Lounge - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • In-room microwave fee: CAD 10 per night
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Waterloo
  • Of Waterloo Conference Centre
  • Inn of Waterloo and Conference Centre Hotel
  • Inn of Waterloo and Conference Centre Waterloo
  • Inn of Waterloo and Conference Centre Hotel Waterloo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.