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4.0 out of 5

"Lovely place, even though the facilities were not available during lockdown of the pandemic, we had a lovely suite. " More

By a verified traveler on Sat 13 Feb 2021

Hotel Description

3.5-star hotel near University of Waterloo

In Waterloo

Within 3 miles (5 km) of this hotel, you'll find Wilfrid Laurier University and University of Waterloo. Conestoga Mall and City of Waterloo Museum are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and hair dryers. Other amenities include refrigerators, microwaves, and flat-screen TVs with cable channels.

Courtyard View, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$72* Per night/room Mar 11 - Mar 12

Signature Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard View, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Inn of Waterloo and Conference Centre ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Inn of Waterloo and Conference Centre

Everyone (5) Couples (2) Family (6)
3 out of 5
It's close to the university so I I could get to my sons quickly

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by Stephanie, Guest Services

Thank you for reviewing your stay at The Inn of Waterloo! We appreciate your feedback and we are so glad to hear that visiting your sons was convenient!

5 out of 5
Check in was effortless and very accommodating. The free breakfast was amazing, best free breakfast ever had at a motel. Room was about average for cleanliness, not bad for the price.

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 16, 2019 by Rachel

Thank you for staying with us. We are happy to see that you enjoyed your stay. Please come again soon

2 out of 5
After reading reviews which had me regretting booking, I called with concerns and was ‘upgraded’- to a room at first glance was ‘ok’. First I noticed oversized quilted pillowcase covers sticking out of cases too small - dingy and one was ripped. (Glad I brought my own cases as a precaution). Curtain off rail on one side, spots of peeling paint on some walls and doors; bathtub stained and had old adhesive strips - shower liner with some mildew at bottom- no curtain. Breakfast was pretty good. It is a cavernous place with seemingly only ‘occasional ‘ building upkeep. I will not return; my advice is to ask for a totally new room- which will most likely cost more than the hotel itself is worth.

Posted by on May 20, 2019

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Comment from Hotel Management

May 23, 2019 by Haydon

Thank you for your review, we are very upset to hear about your stay. We will be following up with all of our departments to prevent future problems. Thank you for letting us know about the issues with your stay. We hope that we can resolve any issues you may have had to improve your stay if you do choose to return

5 out of 5
Lovely place, even though the facilities were not available during lockdown of the pandemic, we had a lovely suite.

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 13, 2021 by Guest Services

Thank you for staying with us and for the feedback from your stay at The Inn of Waterloo & Conference Centre. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Regards, Guest Services

5 out of 5
Comfortable rooms and beds, very clean, friendly staff

Posted by on Jul 29, 2020

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Comment from Hotel Management

Jul 30, 2020 by Stephanie, Guest Services

Thank you so much for taking the time to review your stay! We are glad to hear you enjoyed your experience and we hope you will keep us in mind for your next trip to Waterloo.

5 out of 5
Very comfortable and conveniently located to just about everything Staff was efficient and check-in and check-out were a breeze Also lovely to have Breakfast included

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 9, 2019 by Rachel

Thank you for staying with us! We are so happy to see that your stay was a good one

4 out of 5

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 6, 2019 by Alex

Thank you for taking the time to review your stay. We hope to see you again!

4 out of 5
Great hot breakfast! Pool was very nice. Staff was friendly and helpful!

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 26, 2019 by Alex

Thank you for taking the time to review your stay! We hope to see you again!

4 out of 5
The pool and courtyard were very unique and nice I just didn’t have time to enjoy them!

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 24, 2019 by Haydon

We're happy to read you enjoyed our amenities, we hope that you'll be able to return again and get a chance to use them for yourself.

5 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by Rachel

We appreciate you taking the time to rate us.

About the Inn of Waterloo and Conference Centre

Location 475 King St N, Waterloo, ON N2J 2Z5

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Swimming pool

Property Features

Inn of Waterloo and Conference Centre offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Inn of Waterloo and Conference Centre also features a vending machine, a garden, and coffee/tea in a common area. Self parking is free. This 3.5-star Waterloo hotel is smoke free.

  • 79 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kitchener, ON (YKF-Region of Waterloo Intl.) (17.2 km / 10.7 mi)
  • Train station: Kitchener Station (9.2 km / 5.7 mi)
  • Parking: Free self parking

Room Amenities

Inn of Waterloo and Conference Centre offers 79 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated accommodations include desks. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Unique decor
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.

Pet Policy

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Waterloo
  • Of Waterloo Conference Centre
  • Inn of Waterloo and Conference Centre Hotel
  • Inn of Waterloo and Conference Centre Waterloo
  • Inn of Waterloo and Conference Centre Hotel Waterloo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.