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Terra Nova All Suite Hotel

4-star property
17 Waterloo Road, Kingston, Saint Andrew 1-855-201-7819
4.6 out of 5
Exceptional!
See all 16 travelocity Reviews

"Staff are very polite and helpful " More

By a verified traveler on Fri 27 Aug 2021

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Hotel Description

4-star resort in Half Way Tree

Half Way Tree stay

Within a 10-minute walk of this Half Way Tree resort, you'll find Devon House and Tropical Plaza. Jamaica House and Peter Tosh Museum are also within half a mile (1 km).

Casino, fitness center

This smoke-free resort features a casino, a nightclub, and 3 restaurants. Traveling on business? Take advantage of the 24-hour business center, laundry service, and airport shuttle. Enjoy the outdoor pool and free buffet breakfast each morning.

Premium Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$188* Per night/room Jun 10 - Jun 11

Signature Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Terra Nova All Suite Hotel ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Terra Nova All Suite Hotel

Everyone (6) Couples (3) Family (10)
4 out of 5
Staff are very polite and helpful

Posted by on Aug 27, 2021

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Comment from Hotel Management

Aug 29, 2021 by Lee-Ann Godfrey

Taleema, Thank you for your comments on the service you received from our team. It was our pleasure to host you. We look forward to serving you in the near future.

4 out of 5

Posted by on Aug 10, 2021

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5 out of 5
Terra Nova is a great place to stay. The property and the rooms were one were amazing. Well kept property. The staff was great as well.

Posted by on Jul 19, 2021

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5 out of 5
well kept grounds, staff were friendly and always willing to assist

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 3, 2021 by Kristene Douglas

Dear Valued Guest, Thank you for choosing the Terra Nova All-Suite Hotel. We appreciate your kind words and please note we look forward to welcoming you back.

5 out of 5

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 6, 2021 by KDouglas

Thank you for your wonderful rating.

5 out of 5

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 24, 2019 by KDouglas

Thank you for your 5/5 rating.

4 out of 5
The property was well kept and the staff was outstanding. Everyone was helpful, we didn't get a chance to use the pool but it looked inviting. The downside, if you're staying in one of the rooms on the 300 level, it backs up next to the bar/club. So the vibration from the music will be loud in your room until the wee hours of the morning.

Posted by , from Valdosta on Nov 19, 2019

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Comment from Hotel Management

Nov 24, 2019 by KDouglas

Dear Mr. Sinclair, Thank you for sharing your experience with us. We appreciate your positive comments as we continue to strive to ensure all our guests’ expectations were achieved. We assure you that the noise described from the bar is definitely not the impression we wish to leave on our guests as they seek to achieve quality sleep time, though this is not a constant issue we aim to deliver an efficient resolution to all inconveniences experienced. We hope that these experiences do not deter you from visiting us in future in order for us to create a more tremendous stay.

4 out of 5

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 24, 2019 by KDouglas

Thank you for your rating.

4 out of 5
The staff was very hospitable and always ready to offer assistance when needed. overall my stay was very pleasant.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 11, 2019 by KDouglas

It is a great pleasure for us to learn about your recent experience at The Terra Nova All-Suite Hotel. Thank you so much for choosing us and thank you for taking the time to share your wonderful comments with us.

5 out of 5
Excellent customer services , great location and good food for breakfast, lunch and dinner.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 12, 2019 by KDouglas

Thank you for sharing your recent review with us. It is rewarding to read that your expectations were met during your recent visit. We look forward to welcoming you back and serving you again in the near future.

About the Terra Nova All Suite Hotel

Location 17 Waterloo Road, Kingston, Saint Andrew

Property Features

Terra Nova All Suite Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. You'll find a 24-hour business center on site. A casino, a nightclub, and a terrace are also featured at the business-friendly Terra Nova All Suite Hotel. An airport shuttle (available 24 hours) is available for a fee. This 4-star Kingston resort is smoke free.

  • 46 guestrooms or units
  • 3 dining venues
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Terra Nova All Suite Hotel offers 46 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 46-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 11:30 AM.

The Regency Room - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

The Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

The Pâtisserie - This delicatessen serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Terra Nova All Suite Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Terra Nova All Suite Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • Smoke detector
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Terra Nova All Suite
  • Terra Nova All Suite Hotel
  • Terra Nova All Suite Hotel Kingston
  • Terra Nova All Suite Kingston
  • Terra Nova All Suite Hotel Jamaica/Kingston
  • Terra Nova Kingston
  • Terra Nova All Suite Hotel Jamaica/Kingston
  • Terra Nova All Suite Kingston
  • Terra Nova All Suite Hotel Resort
  • Terra Nova All Suite Hotel Kingston
  • Terra Nova All Suite Hotel Resort Kingston

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.