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"Confirmed for double beds. Was given a room with a king size bed and called it an upgrade. No other availability. I was travelling with my niece. La ... " More

By a verified traveler on Tue 28 Feb 2017

Hotel Description

3.5-star hotel near Fort Charles

Seaside stay

You'll be within half a mile (1 km) of Fort Charles and 16 miles (25 km) of Jamaica Conference Center. Coke Memorial Hall and National Gallery of Jamaica are within 16 miles (25 km).

Beachfront dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Soaking tubs, free WiFi

The 60 individually furnished guestrooms offer free WiFi and comfy beds. Deep soaking bathtubs, cable TV, and minibars are also available.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$69* Per night/room Oct 28 - Oct 29

Twin Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Port Royal Hotel Marina & Spa ratings based on 12 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Grand Port Royal Hotel Marina & Spa

Everyone (7) Couples (3) Business (1) Family (2)
2 out of 5
No impressed to say the least. We had 2 rooms. Check in was at 3pm, the first room we didn't get in until after 330pm, this room was dirty and they had just cleaned it they said. The AC dripped and was old, didn't work very good. The bathroom the tub was black on the bottom and the shower head didn't work. This room was horrible. The second room we had we did not get in until after 430pm, after I had complained 3 times. This room also was not cleaned very good and the AC didn't work, it was so cold in the room I wish had a sweater to wear. The breakfast the next morning was horrible, cold and not much of a selection at all. We all left very hungry.

Posted by , from Canada on Sep 11, 2019

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2 out of 5

Posted by on Apr 5, 2019

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4 out of 5
The hotel was convenient for the purpose of my trip.friendly staff .

Posted by on Mar 26, 2019

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4 out of 5
The property is 2-3 star designation in my opinion. There was an issue with the water pressure in my room with the water not running hard enough and the first night the hot water was not working in the shower but maintenance fixed that problem. The hotel has a nice waterfront view of Kingston and the breakfast was adequate. Staff were for the most part polite and professional. I would stay here as my last resort if needing a place in Kingston and no other options.

Posted by on Mar 17, 2019

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4 out of 5
Location and pleasant staff they went above and beyond to please the location was great safe off the beaten path however close to city center

Posted by on Feb 9, 2019

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1 out of 5
It was not an ideal stay. The room and hotel were very dated.

Posted by on Jul 18, 2018

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3 out of 5

Great view of the island and ocean.

Pros: The scenic views and friendly staff.
Cons: Management should alert guests the days and times when pesticides will be used. Also, any disruption at night, should be posted.
Location: Visit lime cay island for the beach affect. Enjoyed the boat ride, too. Two Grace restaurants nearby and small eateries.
Confirmed for double beds. Was given a room with a king size bed and called it an upgrade. No other availability. I was travelling with my niece. Last night stay, workers started around 11p.m., and worked through the night until 5 a.m. They were hammering and connecting steel poles and frames. Nonstop noise and workers talking loudly. It appeared to be a stage and runway for an event. Complained at front desk around 1 a.m. Was offered a room change, but the noise level was so high, it didn't matter. They sprayed pesticide around 6 or 7 p.m., twice doing our stay, but failed to notify us to close the windows.

Posted by , from new york, ny on Feb 28, 2017

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2 out of 5

New Hotel name, same old terrible service.

Pros: Located in Historic 15th Century city. Probably the only Hotel in Kingston located on waterfront.
Cons: 1. Current Management 2. Current Management 3. Current Management 4. Infra-structure modernization
Location: 1. Lime Cay - swimming, snorkeling 2. Sport Fishing 3. Tour Historic Sites, Fort Charles, Naval Hospital Bldg.
This Hotel was once a fine venue some 40 years ago. It has become a rather disappointing place to visit let alone stay. While some members of the staff try their best to accommodate guests, their efforts are thwarted by Management who mindlessly remain in their offices while their business crumbles within earshot. The Hotel infra-structure is in dire need of repair and/or upgrades, since total modernization is not feasible due to poor patronage. Basic water supply is not provided around the clock. Shower fixtures actually fall apart during normal day to day use, plus numerous other issues.. In any event. while I can struggle through the infra-structure inconveniences, it's the Management's lack of initiative to personally address client issues, which is unfathomable and downright disrespectful.

Posted by , from New York on May 24, 2016

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2 out of 5

Not a great hotel for business

Pros: The distance to the airport and the view of the ocean/bay.
Cons: Some of the staff needs to improve. Their amenities are pretty much nonexistent. (Internet/TV/Massage rooms)
Location: There is a wonderful restaurant named Gloria's close by other than that you have to travel around 20 minutes to find anything to do.
Upon arrival I was really excited about my stay here. The view is absolutely beautiful. However my excitement changed quickly. When arriving to my room the air conditioner was less that cool. I had TWO TV channels & NO INTERNET. I was told throughout the week that the internet would be fixed the next day and the next to no avail, I would get about ten to fifteen minutes worth of email and it would go out again. My room was not cleaned for the first THREE days because I wasn't told I had to leave my room key @ the front desk for them to do so, that is also when my TV went out. They replaced all of the boxes except mine because no one told me to leave the key up front while I was out in the city. (I have NEVER had to do this even in 3rd world countries). The woman that ran the front desk at night was the most unpleasant unhelpful person I have ever met, as it was a chore to help someone. They do offer massage services and the massage therapist is very good, though they do not tell you you must receive your massage in your own room on your own bed. I chose this hotel because it was close to the airport and SAID it had internet, which I need to work. I was HIGHLY disappointed and would NOT recommend this hotel to anyone under any circumstances.

Posted by , from Altanta, GA on Aug 17, 2015

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4 out of 5

Nice, quiet hotel near to the beach

Pros: It has a friendly atmosphere. The staff were nice.
Cons: Need more attractions. Visitors need a variety a stuff to do.
Location: location is very rural and not a lot of things to do, example, shopping and sight seeing.
It was indeed relaxing as the hotel was quiet and not as noisy as many hotel I visited in the past.

Posted by , from Bronx NY on Aug 3, 2015

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About the Grand Port Royal Hotel Marina & Spa

Location 1 Port Royal Street, Kingston, Saint Andrew

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Port Royal Hotel Marina & Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 3.5-star Kingston hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 1950
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kingston (KIN-Norman Manley Intl.) (9.9 km / 6.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Grand Port Royal Hotel Marina & Spa offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Boat tours on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60 per stay.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Grand Port Royal Hotel Marina & Spa

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Rollaway bed fee: USD 60 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Port Royal Hotel Marina
  • Grand Port Royal Hotel Marina Kingston
  • Grand Port Royal Marina
  • Grand Port Royal Marina Kingston
  • Grand Port Royal Hotel Marina Spa
  • Royal Marina & Spa Kingston
  • Grand Port Royal Hotel Marina & Spa Hotel
  • Grand Port Royal Hotel Marina & Spa Kingston
  • Grand Port Royal Hotel Marina & Spa Hotel Kingston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.com/Kingston-Hotels-Grand-Port-Royal-Hotel-Marina-&-Spa.h7596391-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.