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4.0 out of 5

"I booked it last minute and it was a nice hotel! The pools and the beach were easily accessible. The staff could have been friendlier, esp. those sett ... " More

By a verified traveler on Mon 02 Apr 2018

Hotel Description

4-star beachfront resort near South Beach

Beachfront retreat

Within a 10-minute walk of this Old Town resort, you'll find Higgs Beach and Duval Street. South Beach and Key West Butterfly and Nature Conservatory are also within half a mile (1 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this romantic resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Families will appreciate supervised childcare, along with kayaking.

WiFi, refrigerators

The 311 guestrooms feature WiFi, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Wired Internet, refrigerators, and room service are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$238 per night

Suite, 1 King Bed, Ocean View (Pool/Ocean View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View (Historic Flagler Building)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Marina, A Waldorf Astoria Resort ratings based on 163 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Marina, A Waldorf Astoria Resort

Everyone (16) Couples (5) Family (4)
1 out of 5
does not live up to Waldorf name. Ignored calls for items for room, WiFi down in room all 6 days they did nothing, no service on beach for chairs, towels, drinks, completely ignored. Seaweed not raked releasing tons of sulfur making us ill. Not living up to the Waldorf name at all. Get better service at a holiday inn. Or better yet book the Reach a get treated like a true Waldorf guest.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Maureen Holden

Thank you for your feedback. We apologize that your recent visit did not seem to meet your expectations. The unfortunate amount of seaweed that all of south Florida and especially the keys are experiencing can be uncomfortable but is not harmful. Please contact the hotel directly.

4 out of 5
Beautiful property. Needs some updating in rooms. No access to any of the piers in the photographs.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 14, 2019 by Maureen Holden

Thank you for taking time to provide this rating and feedback.

4 out of 5
The beds were too small and not enough space for clothing for 4 people for 7 days! Queen size beds would be so much better! The property is beautiful and the pool areas very nice! Maybe cut the plants and bushes back a bit? But it’s just gorgeous! Some less expensive choices for food would be nice? We had a wonderful time but it cost more than we thought!

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 4, 2019 by Maureen Holden

Thank you for this feedback.

1 out of 5
Got home and was charged an additional $949.51 on my credit card for charges that I did not make. Tried to call several times to resolve this and was not able to reach anyone after many trys.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Maureen Holden

We do apologize - please advise if all was taken care of as this is coming through as anonymous.

4 out of 5
The air smelled bad around the hotel. Went over to the gulf side to enjoy the beach. Other than that, the hotel condition and staff was great.

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 10, 2019 by Maureen Holden

Thank you for this rating. Unfortunately the Keys are experiencing a higher than normal influx of seaweed. We are at the mercy of Mother Nature. We appreciate you calling out the service of our staff.

3 out of 5

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 3, 2019 by Maureen Holden

Thank you for taking time to provide this rating.

5 out of 5
Initially, I was apprehensive about this trip because the Casa Marina is WAY outside my financial wheelhouse. But... so is every other NICE hotel in Key West. With that said, this place has it all! Great pools, poolside bar, beach access, good dining options, and a relatively easy walk to the nightlife on Duval St. The staff here was extremely cordial and helpful. I plan to return next year.

Posted by , from Bedford, TX on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Maureen Holden

Thank you John - we look forward to welcoming you back next year. The team here appreciates that you took the time out of your day to provide this rating and feedback on your recent stay.

4 out of 5

Posted by on Apr 5, 2019

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Comment from Hotel Management

Apr 6, 2019 by Maureen Holden

Thank you for providing this rating. we look forward to welcoming back again.

1 out of 5
Property was very outdated. Our room #129, at 500.00 plus a night, had a view of the laundry dump, outside our window. along with the housekeeping crews elevator right next to the room. Why would they even have this room as available?

Posted by on Apr 4, 2019

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Comment from Hotel Management

Apr 6, 2019 by Maureen Holden

Thank you for your feedback. We will note your concern about the view.

2 out of 5
This properity is in desperate need of repairs and updating. The only semi nice area is the middle of the hotel above the lobby. But if you are booking through a third party web site DO NOT plan to stay at this hotel because they put you (third party booking) in the the very far end that is in need of repairand, worn down and dingey. Also Hilton will not give you your Hilton points when you book through a third party web site. We had to use the service elevator the entire time at the hotel. When the hotel manager asked through a text message how are stay was going and we responded truthely (DISAPPOINTING) she offered no solution. I would NOT recommend this hotel.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 30, 2019 by Maureen Holden

Thank you for taking time to provide this feedback. We sincerely apologize that the elevator that was OOO caused an inconvenience during your stay and that you felt the follow up was less than.

About the Casa Marina, A Waldorf Astoria Resort

Location 1500 Reynolds Street, Key West, FL 33040

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Casa Marina, A Waldorf Astoria Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers an outdoor pool, a health club, and a garden. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Key West resort.

  • 311 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 22000 sq ft of conference space
  • 2044 sq m of conference space
  • Built in 1920
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Key West, FL (EYW-Key West Intl.) (4.5 km / 2.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Casa Marina, A Waldorf Astoria Resort offers 311 air-conditioned accommodations with laptop-compatible safes and espresso makers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Sun Sun - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Parasailing nearby
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Rowing or canoeing on site
  • Ecotours nearby
  • Sailing on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Deep tissue massage
  • Prenatal massage
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per day, plus a deposit of USD 125 per stay
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Partner property beach club access
  • Partner property pool access
  • Partner property access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • In-room bottled water
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4.95 and USD 29.95 for adults, USD 4.95 and USD 29.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 11.95 (rates may vary)
  • Fee for in-room wired Internet: USD 19.95 (rates may vary)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 75 per accommodation, per day
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Marina
  • Casa Marina Resort
  • Casa Marina Waldorf Astoria Key West
  • Casa Marina Waldorf Astoria Resort
  • Casa Resort
  • Marina Casa
  • Casa Marina Resort Waldorf Astoria Resort
  • Casa Marina Waldorf Astoria
  • Casa Marina Resort Waldorf Astoria Resort Key West
  • Casa Marina Waldorf Astoria Resort Key West
  • Casa Marina Resort Key West
  • Casa Marina Key West
  • Casa Marina a Waldorf Astoria Hotel Key West
  • Casa Marina Resort A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.