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"No noticeable recycling on the grounds. " More

By a verified traveler on Wed 16 Jun 2021

Hotel Description

4-star beachfront resort near Higgs Beach

On the beach

Within a 10-minute walk of this Old Town Key West resort, you'll find Higgs Beach and Duval Street. South Beach and Key West Butterfly and Nature Conservatory are also within half a mile (1 km).

Poolside dining

This romantic resort features a private beach, a full-service spa, and 3 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Families will appreciate supervised childcare, along with kayaking.

Flat-screen TVs, refrigerators

The 311 guestrooms feature refrigerators, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Other amenities include room service, free newspapers, and free bottled water. Housekeeping is available on request.

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$399* Per night/room Jul 2 - Jul 3

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Ocean View (Pool/Ocean View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Loft, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View (Historic Flagler Building)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Marina Key West, A Waldorf Astoria Resort ratings based on 32 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Casa Marina Key West, A Waldorf Astoria Resort

Everyone (15) Couples (8) Family (4)
4 out of 5
No noticeable recycling on the grounds.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 17, 2021 by Maureen Holden

Thank you for taking time to provide this rating and feedback. We are delighted that you enjoyed your visit and hope to welcome you again. We appreciate that you noticed our recycling efforts.

4 out of 5
Great location and wonderful views. They provided a lot of rental services as scooter, bike, EV etc

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 3, 2021 by Maureen Holden

Thank you for taking time to provide this feedback. We are thrilled that you enjoyed your recent visit and were pleased with all of the amenities and offerings that our historic resort provides. We look forward to welcoming you again.

4 out of 5

Posted by on Jul 25, 2020

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Comment from Hotel Management

Jul 26, 2020 by Maureen Holden

Thank you for this rating.

4 out of 5

Posted by on Jul 6, 2020

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Comment from Hotel Management

Jul 7, 2020 by Maureen Holden

Thank you for taking time to provide this rating. We hope to welcome you again.

4 out of 5
Beautiful property, nice people, and the room was adequate.

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by Maureen Holden

Thank you for taking time to provide this feedback and rating. We are so pleased that you enjoyed your stay at our iconic and historic resort. We are especially pleased that you found our team members to be nice.

1 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 29, 2019 by Maureen Holden

Thank you for taking time to provide this feedback. We are disappointed that your visit to our historic resort did not seem to meet your expectations.

2 out of 5
Run down, overrated, bathroom had mold. Stayed one night and switched hotel

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 21, 2019 by Maureen Holden

We are so disappointed to hear that your recent visit did not seem to meet your expectations. We appreciate you taking time to provide this feedback.

4 out of 5
The location of the facility is fantastic. I really like the fact that they had outdoor dining and bars, and that they had two pools with one reserved for only adults. The staff was outstanding and very helpful. Food ordered on location was wonderful albeit pricy. House specialty drinks were mediocre at best. Parts of this facility are in poor condition, noticeable in common areas, rooms, and in the pool. Overall, it was an enjoyable place to stay, but I’d love to see much needed improvements done to this historic Key West property.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Maureen Holden

Thank you for taking time to provide this feedback. We are pleased that you enjoyed your recent stay and your dining experiences and we are looking forward to making the enhancements you mentioned to our iconic resort. It means so much to us that you took the time to compliment our team members. We agree, they are outstanding and helpful. We hope to welcome you again.

4 out of 5
My last stay at Casa Marina was 10 years ago so after reading all the negative reviews I was very apprehensive about returning, but it was for a special anniversary so we booked it. While I can agree wirh the negative reviews about the rooms fixtures being older my only complaint with the room was that the shower curtain wasn't long enough and the floor was always getting wet.( We had a handicapped accessible room with a huge shower-no tub). Also a long vanity would have been nicer than just the small"table" next to the pedestal sink. There were 2 safes in the room and both didn't work but a mention to the front desk and someone was in the room in 5 minutes to fix it. The front desk people we had contact with were very kind and friendly, namely Kirsten and another young women with very dark hair. The wait staff at the pools were super nice and attentive to all our wants. Sara was our favorite! The Italian ice pops and frozen washcloths were a very nice touch every afternoon! Did I think the $30 something charge for a breakfast buffet was a little high?! Absolutely! But it does have a very diverse selection of foods. Went into town every other morning after that. I'll admit that I'm not a very demanding person and I treat all people with the same respect I would like to be treated, so all in all we had a fabulous time. We were told that beginning 2020 they were going to be doing a remodel, so we are looking forward to returning after that is done!

Posted by , from Wilmington on Sep 20, 2019

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Comment from Hotel Management

Sep 23, 2019 by Maureen Holden

Cindy, Thank you for taking time to provide your feedback. We appreciate your thoughtful comments and thank you for recognizing our hard working team. We are thrilled that you enjoyed your anniversary visit. Congratulations.

4 out of 5

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 14, 2019 by Maureen Holden

Thank you for taking time to provide this rating.

About the Casa Marina Key West, A Waldorf Astoria Resort

Location 1500 Reynolds Street, Key West, FL 33040

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Casa Marina Key West, A Waldorf Astoria Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a health club, a garden, and a terrace. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Key West resort.

  • 311 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 11368 sq ft of conference space
  • 1056 sq m of conference space
  • Built in 1920
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Key West Intl. Airport (EYW) (4.4 km / 2.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Casa Marina Key West, A Waldorf Astoria Resort offers 311 air-conditioned accommodations with laptop-compatible safes and espresso makers. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Sun Sun - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Flagler's Cafe - This café serves breakfast and light fare. Open daily.

RUMba - Onsite cocktail bar. Open daily.

Four Marlins - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a private beach and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fishing on site
  • Golfing nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Motor boating on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Al Mare has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per day
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Partner property pool access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 4.95 and USD 33.00 for adults, USD 4.95 and USD 15.00 for children (approximately)
  • Self parking fee: USD 27 per night
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per day
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Marina
  • Casa Marina Resort
  • Casa Marina Waldorf Astoria Key West
  • Casa Marina Waldorf Astoria Resort
  • Casa Resort
  • Marina Casa
  • Casa Marina Resort Waldorf Astoria Resort
  • Casa Marina Waldorf Astoria
  • Casa Marina Resort Waldorf Astoria Resort Key West
  • Casa Marina Waldorf Astoria Resort Key West
  • Casa Marina Resort Key West
  • Casa Marina Key West
  • Casa Marina a Waldorf Astoria Hotel Key West
  • Casa Marina Resort A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina A Waldorf Astoria Resort
  • Casa Marina Key West, A Waldorf Astoria Resort Resort
  • Casa Marina Key West, A Waldorf Astoria Resort Key West
  • Casa Marina Key West, A Waldorf Astoria Resort Resort Key West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.