4.6 out of 5

"I was really happy with everything.... though we did upgrade to ocean side because the street/ Safeway side ("mountain view") was not pleasant or moun ... " More

By amy206, from Seattle, WA on Fri 13 Sep 2013

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Hotel Description

At Waipouli Beach Resorts & Spa Kauai by Outrigger you'll be 3.6 km (2.2 mi) from Lydgate Beach Park and 1.8 km (1.1 mi) from Ho'olalaea Waterfall. Highlights at this beachfront condo resort include a full-service spa, a restaurant, and an outdoor swimming pool.

Flat-screen TVs with cable channels are featured in all 118 condos, and you can enjoy free WiFi, 2 bathrooms, and lanais. Refrigerators and microwaves make in-room dining convenient. Additionally, wired Internet, separate bathtubs and showers, and coffee/tea makers are available. Limited housekeeping is available.

A day of pampering at Aveda Spa Salon à Spa By can include massages and body scrubs along with access to the spa tub. At the condo resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, lazy river, and spa tub. Other amenities include free WiFi in public areas and a kids' swimming pool. There's also the convenience of self parking.

With a stay at this 4-star Wailua condo resort, you'll be 2 km (1.2 mi) from Town Park and 3.1 km (2 mi) from Smith Family Garden Luau.

Waipouli Beach Resorts & Spa Kauai by Outrigger ratings based on 47 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0
3 out of 5

Superficially looks nice but...

At first sight, the condos were pleasant and the pool looks awesome! But on closer and deeper inspection, this place was not what we were expecting. Upon check-in, they hit you with the cleaning fee which you must pay up front ($200) but they don't actually clean your room until you leave! And when we got in, the bathroom wasn't even clean (the toilet actually was far from clean)... And the beds- I should have slept on the floor- lumpy and barren mattress, no support at all. The pull out couch was just the wire frame, again, no actual padding....when I asked them about the mattresses, they send a few threadbare portable futons for the kids to sleep on. Granted, there were some benefits too, which included the location, full kitchen, and shopping marts across the street. The pool is awesome but it was very very cold (probably not an issue if you go during the warmer season). The staff was nice, very kid friendly, and answered many of our questions, but overall I would Not recommend this place nor would I revisit it in the future.

Posted by on Jan 9, 2017

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Comment from Hotel Management

Jan 22, 2017 by Belinda

Aloha - We really appreciate your feedback, and we're sorry to hear that your experience was less than stellar. We hope to have the opportunity to prove our Outrigger hospitality to you on your next trip. Again, mahalo for your comments. We always appreciate the opportunity to hear from guests. Mahalo nui loa!

2 out of 5

Very Disappointed

Pros: The feeling of small apartment.
Cons: Staff communication between hotel and HOA.
We recently stayed at this hotel as part of a vacation package booked through Travelocity. The room itself was very well appointed, however the partial mountain view was the main road through the island and all we really viewed was the Safeway sign across the street. The road noise was such that we could not enjoy the lanai. (This should be stated in the overview of the room).The hotel staff was not at all knowledgeable about the property. Their explanation was they only checked folks in and out, the actual responsibility was the HOA and all that could be done was to send them information on maintenance issues. Internet connection was in the room, but when utilized our computer said service was not secure. Maintenance had no clue. The elevator was not working, when we reported it to the front desk the staff did not know about it and said they would have to check with maintenance although on our way to the car the elevator service company was coming in to repair.Obviously there is no communication between entities.

Posted by , from az on Jul 17, 2015

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5 out of 5

wonderful honeymoon!

I was really happy with everything.... though we did upgrade to ocean side because the street/ Safeway side ("mountain view") was not pleasant or mountainous. Grills, hot tubs, pool were great and the room and kitchen outstanding.  Subzero fridge! 

Posted by , from Seattle, WA on Sep 13, 2013

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5 out of 5

Second time here Just love the location and a beautiful grounds.

Pros: Close restaurants, Free Internet, Quiet
Cristen at the concierge is wonderful. Very helpful. Most of housekeeping was very friendly and helpful. Free wi-fi was not working. Also our tv in our room was not the clearest.

Posted by on Sep 21, 2012

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5 out of 5

Great location, beautiful rooms and setting

Pros: Free Internet, air conditioning, great for families, location was convenient to whole island
My family and I loved staying here for 8 days in August. The pool was so much fun, the air conditioning was a must during the day and the wifi, though slow at times, was easy to access. Our only complaint was that our condo didn't have salt and pepper provided. Otherwise, we thought it a great place to stay!!!

Posted by , from San Diego on Aug 29, 2012

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1 out of 5

Horrible view, lackluster staff

Cons: poor views, uncaring staff
We booked a Garden View room. Upon arrival we found our first floor room looked out onto the parking lot. When we complained, the guy confirmed we were in a "Garden View" room and told us there was no other room available to move us to. Clearly, the resort and I have very different views of what makes a garden. Housekeeping only visits every 3 days, which meant we got maid service once in our 5 day trip. They swapped towels & sheets and emptied the trash, but didn't do anything else we could see. Finally, we had to approach the staff for questions or concerns about several times. Every case involved a different employee, but each encounter produced poor results. From a lack of concern about our view to a worker who wanted ME to call the WiFi company to find out why I could no longer connect in our room to the denial of a late-check out, we never felt the staff made any effort to be accomodating. We walked away from every staff encounter - and from the Waipouli Beach Resort - feeling empty and unsatisfied.

Posted by , from Kansas City on Jul 5, 2012

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5 out of 5

A wondweful location and hotel-best value for money ever

Pros: Quiet, beauitful rooms
Cons: no restaurant on site
A wondweful location and hotel-best value for money ever

Posted by on Apr 24, 2012

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5 out of 5

This hotel was exceptional value and the location was ideal!

What a fabulous introduction to Kauai! We had such a great time and it was largely due to the hotel and it's location. We were so pleasantly surprised that the photos online were accurate portrayals of the units. The amenities in the units were top notch, nicer appliances than I have at home! The pool was great as well. The only slight con is the furniture is nice but the couch was showing signs of wear.

Posted by , from San Francisco on Apr 5, 2012

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5 out of 5

This was a lovely place! It was quite and very comfortable.

Pros: Close restaurants, Free Internet, Quiet
Some very nice beach areas. Lots of places to eat. Wahoos a must. Shopping across the street for everything you might need food, booze, and gifts. If I can I will be back for sure. Had a very relaxing time.

Posted by on Jan 19, 2012

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5 out of 5

Nicest accommodations in Kapaa.

Pros: Close restaurants, Free Internet, Quiet, central location, helpful concierge
This was a great place to stay on the island, you will be very pleased with it! The property itself is beautiful and spacious with lovely rooms. The staff were outstanding in their friendliness and helpfulness. You can walk out to the beach (can't snorkel or surf right there, but you're very close to beaches where you can). There's a shopping center and grocery store just across the road.

Posted by , from Utah, USA on Dec 23, 2011

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About the Waipouli Beach Resorts & Spa Kauai by Outrigger

Location 4-820 Kuhio Hwy, Kapaa, HI 96746

Property Features

Waipouli Beach Resorts & Spa Kauai by Outrigger offers its guests a full-service spa, a lazy river, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a fitness center are also featured at Waipouli Beach Resorts & Spa Kauai by Outrigger. Parking is available for a fee. This 4-star Kapaa condominium resort is smoke free.

  • 118 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Towels for the beach
  • Business facilities
  • Front desk (limited hours)
  • Storage area for luggage
  • Concierge
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Lazy river
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Lihue, HI (LIH) (11.2 km / 7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Waipouli Beach Resorts & Spa Kauai by Outrigger offers 118 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to lanais. 37-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on a limited basis.

  • Bathrooms are partially open
  • Private lanai
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (limited)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

Waipouli Beach Resorts & Spa Kauai by Outrigger has a restaurant on site.

Nearby Activities

Guests at Outrigger Waipouli Beach Resort & Spa can work out in a 24-hour fitness facility, or just relax on the nearby beach. On-site is also a heated soft-water river pool which meanders over two acres with flumed water slides and three sand-bottom whirlpool spas. Landscaped walking paths are also on the premises.

Wailua, Prince, and Makai golf courses are nearby.

  • Golfing nearby
  • Snorkeling nearby
  • Hiking/biking trails on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Spa tub in spa
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This property charges a USD 75 non refundable deposit and is due within 24 hours of booking the reservation. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 250 per accommodation, per stay (varies per unit size)
  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • Laundry facilities
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Outrigger Waipouli
  • Outrigger Waipouli Beach
  • Outrigger Waipouli Beach Kapaa
  • Outrigger Waipouli Beach Resort
  • Outrigger Waipouli Beach Resort Kapaa
  • Waipouli
  • Waipouli Outrigger
  • Waipouli Outrigger Beach Resort
  • Waipouli Resort
  • Outrigger Kapaa
  • Outrigger Waipouli Beach Resort And Spa
  • Waipouli Beach Resorts Kauai Outrigger Condo Kapaa
  • Waipouli Beach Resorts Kauai Outrigger Condo
  • Waipouli Beach Resorts Kauai Outrigger Kapaa
  • Waipouli Beach Resorts Kauai Outrigger
  • Kapaa Outrigger

Promotions

Honeymoon Special
All honeymooners will receive a complimentary honeymoon amenity.
Offer valid year-round. Combinable with all other offers. Not applicable for anniversaries.

Simple Saver and Aloha Rates are not combinable with any other offers, such as First Night Free, Breakfast Specials.