The room was big, bed was super comfortable and big, great wifi, shower was huge. Located near the market and the castle.
BUT
we had an unfortunate case with the front desk. prior to our arrival we received an email stating that we can check-in at 2 pm if the room is ready, even though the official check in time is 3pm. When we arrived after 2pm, we did the auto check in process that includes a video call to a remote front desk , and they refused to check us in. Then a woman came from the backdoor to the lobby to help us, and said that the room is ready, but if we want to check in at 2 we need to pay extra 4,000yen. We told her that we received an email stating that a free check in at 2pm is possible, and she insisted we had to pay. After long arguing with her we showed her the email and then she suddenly remembered that we can check in for free at this point, and told some excuses about a system changing. We felt like she was lying, trying to scam us and steal our money.
From this point on, we did not feel safe at the hotel and whenever left the room we locked all our stuff in the suitcase.
That feeling clouded the atmosphere and our stay at the hotel.