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"Nice hotel... still under renovations when i was there... but my room was nice except for the 3 cockaroaches I killed in my bathroom. Location is good ... " More

By a verified traveler on Wed 10 Sep 2008

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Hotel Description

4.5-star hotel with a spa, connected to the convention center

Central Jakarta getaway

Within a 15-minute walk of the hotel, you'll find Balai Sidang Jakarta Convention Center and Indonesia Stock Exchange. Gelora Bung Karno Stadium and Golden Triangle are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and an area shuttle.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Oct 9 - Oct 10

Grand Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Sultan Hotel & Residence Jakarta ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 1.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Sultan Hotel & Residence Jakarta

Family (1)
2 out of 5
The Hotel Manager ( on duty ) is not very professional. 1. One of The Hotel’s restaurant “Nan Xiang“ is charging my credit card, despite I have made cancellation within 3 minutes I have placed an order. ( I never received any food from them ). 2.The Hotel charging my credit card ( un-authorized ) for something that I didn’t get any explanation what’s that charged for nor I have not sign anything.

Posted by , from Jakarta on Feb 19, 2020

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4 out of 5

Okay hotel

Nice hotel... still under renovations when i was there... but my room was nice except for the 3 cockaroaches I killed in my bathroom. Location is good and central to the rest of the city. Pool was nice too as was the breakfast. The only thing I have to complain about is the staff... I arrived at 2pm and they asked me to wait 2 hours because the room I booked a month earlier wasn't ready. I had to push him a little to get me into a room then as I was a bit tired from my flight, they ended up upgrading me a little though. The conceige also wasn't very helpful... I asked about the city, but they weren't up to date on what is in the city.

Posted by on Sep 10, 2008

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About the The Sultan Hotel & Residence Jakarta

Location Jln. Gatot Subroto, Jakarta, Jakarta 10270

Property Features

The Sultan Hotel & Residence Jakarta offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A sauna, spa services, and a terrace are also featured at the luxury The Sultan Hotel & Residence Jakarta. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Jakarta hotel.

  • 707 guestrooms or units
  • 17 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Deli
  • Childcare (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • Playground on site
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Jakarta Palmerah Station (2.9 km / 1.8 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

The Sultan Hotel & Residence Jakarta offers 707 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate dining areas. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Dining room
  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Nan Xiang - This restaurant specializes in Chinese cuisine. Guests can enjoy drinks at the bar.

Lagoon Cafe - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Nippon Kan - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Airman Lounge - Onsite bar.

Qi Lounge - Onsite restaurant. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Lagoon Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

  • Sauna in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 17

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The Sultan Hotel & Residence Jakarta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 655000.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Sultan Hotel & Residence Jakarta

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 240000 for adults and IDR 120000 for children (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 655000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sultan
  • Hotel Sultan Jakarta
  • Jakarta Hotel Sultan
  • Jakarta Sultan
  • Jakarta Sultan Hotel
  • Sultan Hotel
  • Sultan Hotel Jakarta
  • Sultan Jakarta
  • Sultan Jakarta Hotel
  • The Sultan Hotel Jakarta
  • The Sultan & Jakarta Jakarta
  • The Sultan Hotel & Residence Jakarta Hotel
  • The Sultan Hotel & Residence Jakarta Jakarta
  • The Sultan Hotel & Residence Jakarta Hotel Jakarta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.