Skip to main content
Beginning of main content

"Customer service was great " More

By a verified traveler on Thu 22 Apr 2021

Enter dates to see availability

Hotel Description

Hotel perfectly located for exploring Pearl

Heart of Pearl

At this Pearl hotel, you'll be within 3 miles (5 km) of Trustmark Park and 6 miles (10 km) of LeFleur's Bluff State Park. Mississippi State Hospital and Old Capitol Museum are also within 6 miles (10 km).

Fitness center, coffee shop

A gym, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A business center, a coffee shop, and a picnic area are also on offer.

Studio Suite, 1 Queen Bed, Accessible (Mobil, Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$88* Per night/room Apr 5 - Apr 6

Suite, 1 Bedroom, Accessible (Mobil, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Suite, 2 Double Beds, Accessible (Mobil, Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Candlewood Suites Pearl, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Pearl, an IHG Hotel

Everyone (2) Couples (1) Family (3)
2 out of 5
I have always reserved my rooms through Travelocity with a card that I have with a very little ( under 10 ) dollar balance, and then paid the full amount with my day to day card on site once I get there. Never had an issue in the last 5 years with doing this. Upon arriving my reservation was cancelled because the hotel tried to charge me prior to checking in, and then the gentleman at the front counter explained it was cancelled because my payment was declined. I explained why it was and he then began to aggressively scold me, telling me I can not do that. 1. I can, and I have 2. Its my cards, to do with as I wish 3. I am not a child that needs to be scolded because I do things a bit out of the normal. In todays times I refuse to give my actual card number over the phone or over a website. To add to this, the pictures have this place more modern and clean than it is. There was Vomit around the toilet in my room, lotion still stuck on the floor next to the sink. The rooms AC smelled of urine and smoke. It appeared to also be a party hotel with loud noises all night and people hanging out in the parking lot. 300 dollars wasted as the second night I actually went to another hotel and ate the 150 it was that bad.

Posted by on Oct 4, 2021

Was this review helpful to you?
Comment from Hotel Management

Oct 5, 2021 by Amanda Weasley

Sorry for any inconvenience. But Card should be good on same day of arrival to guarantee the reservation. Otherwise why Expedia ask to put card # . And If you not showed up, How we collect money for No show?

5 out of 5
Customer service was great

Posted by on Apr 22, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 28, 2021 by Amanda

Thank you for staying with us.

5 out of 5
They had a place on the outside were you can chill and enjoy yourself

Posted by on Apr 6, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 11, 2021 by Roger

Thank you very very much for staying with us.

2 out of 5
The hotel stink, it smells like mildew and spoiled meat! Our bathroom was so dirty when we got in the room! On top of that the manger was so rude!

Posted by , from Memphis on Feb 17, 2020

Was this review helpful to you?
5 out of 5

Posted by on Apr 7, 2019

Was this review helpful to you?
2 out of 5

Clean but not as advertised

Rooms were clean and beds were comfortable. There was not a pool or continental breakfast and no pull out couch as advertised. The staff was not very friendly, acted like you were bothering them if you asked a question.

Posted by , from Oklahoma on Jun 12, 2017

Was this review helpful to you?
4 out of 5

plumbing noise

Pros: Free Internet
only problem was the noise from the plumbing, when anyone around us used the plumbing it was very loud in our bathroom. Finally closed the bathroom door which helped some.

Posted by , from TX on Nov 1, 2012

Was this review helpful to you?
2 out of 5

Dirty and slow

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: tv mounted high in room and couldnt see it sitting
I spent 30 minutes waiting for front desk to check me in. Public areas were filthy. room was ok but the cleanliness of public areas made me concerned for the room cleanliness. Room was tight with a Queen bed for me and I can't imagine two people in the room.

Posted by , from Houston, TX on Feb 8, 2011

Was this review helpful to you?
5 out of 5

Great Stay at New Hotel

The hotel was great. The staff was friendly and the location was perfect. Everything I needed was in this area. The hotel is new and the rooms are beautiful. They even had DVD's at the front desk available for the DVD Players that are in all rooms. A full size refridgerator. It was great not to have to try and stuff all my cold items in a small box. The laundry facilities were complimentary and the fitness room was awesome. I recommend this hotel to anyone traveling in the Pearl, MS area.

Posted by on Sep 1, 2009

Was this review helpful to you?
5 out of 5

Would stay again

Just stayed at Candlewood for the first time and I was very very satisfied. I was impressed with the staff and the rooms were like an apartment. Everything was clean and new. The laundry facilities were free which I loved and the exercise room was great. There were even DVD's avail;able at front desk for the DVD player in my room. I will stay at this property everytime I come to Jackson.

Posted by on Aug 27, 2009

Was this review helpful to you?

About the Candlewood Suites Pearl, an IHG Hotel

Location 632 S Pearson Rd, Pearl, MS 39208

Property Features

There's a coffee shop/cafe on site. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a vending machine are also featured at Candlewood Suites Pearl, an IHG Hotel. Self parking is free. This Pearl hotel is smoke free.

  • 77 guestrooms or units
  • 4 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Jackson Station (9.4 km / 5.8 mi)
  • Parking: Free self parking

Room Amenities

Candlewood Suites Pearl, an IHG Hotel offers 77 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. Televisions come with premium cable channels. Kitchens offer refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include shower/tub combinations, spring water baths, complimentary toiletries, and hair dryers. This Pearl hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Spring water bath
  • Television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 4
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Suites Hotel PEARL
  • Candlewood Suites PEARL
  • Candlewood Suites Pearl Hotel Pearl
  • Candlewood Suites Pearl Hotel

You should know

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Pearl-Hotels-Candlewood-Suites-Pearl,-an-IHG-Hotel.h1793087-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Pearl-Hotels-Candlewood-Suites-Pearl,-an-IHG-Hotel.h1793087-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Pearl-Hotels-Candlewood-Suites-Pearl,-an-IHG-Hotel.h1793087-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.