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"The beach and sunsets were amazing. Do not miss the sunsets!!! They are therapeutic with a glass of wine. Rooms were fairly large and clean. Fridge wa
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4-star all-inclusive resort near El Palmar Beach, connected to a shopping center
On the beach
Your stay at this Ixtapa resort places you within a 10-minute walk of El Palmar Beach and Magic World Aquapark. Also, Delfiniti is within half a mile (1 km) and Ixtapa Golf Course is within 2 miles (3 km).
All-inclusive
This all-inclusive resort features 4 restaurants, 2 outdoor tennis courts, and an outdoor pool. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare. Enjoy the fitness center and perks like free self parking.
Comfy beds, LCD TVs
Boasting comforts like memory foam beds and down comforters, the 285 guestrooms also offer furnished balconies and LCD TVs with satellite channels. Other amenities include iPod docks, DVD players, and rainfall showerheads.
Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive ratings based on 24 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive
Everyone (1)Couples (2)
2 out of 5
Beautiful location. Staff is very friendly. We are told we have a partial view of the ocean....reality is, you can see water, but the view is more of the hotel next door. Very disappointing. Food is not good quality or varied. The resort continues to take away space of the average guest. They hold chaise lounges for members only of the Unlimited club. While we were there, we only saw one person using it. So many chaises lounges were not being used. There needs to be a larger area for adults only. Children were everywhere. The entertainment was less than acceptable compared to the past years. We have been patronizing this resort for several years and because of this past January's experience we are going to go somewhere else next year. Very dissatisfied.
Posted by a verified traveler on Jan 28, 2020
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Comment from Hotel Management
Jan 29, 2020
by General Management
Dear Guest,
Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We regret to know that your stay in this house was not very good.
However we will take your observations and work on them.
We hope it gives us the opportunity to assist you once again at this your home away from home.
Sincerely,
3 out of 5
The beach and sunsets were amazing. Do not miss the sunsets!!! They are therapeutic with a glass of wine. Rooms were fairly large and clean. Fridge was filled daily with drinks(Beer, Pop and Water) included. Mattress was not very good but okay after cocktailing all day. The additional security latch on our room was broken but we always felt safe. Plenty of security. Tipping everyone became a pain in the ass for an all inclusive. Found out drinks could be stiffened up about 3 days into the trip. Ask for extra if you like strong drinks.
Posted by Tim, from Minnesota on Apr 2, 2018
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Comment from Hotel Management
Apr 2, 2018
by General Manager
Dear Tim,
We would like to thank you for your time to post a review and for your recent visit at our resort.
Also, we want to thank you for giving us your remarks, this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service.
We just want to say that we will be more than happy to welcome you once again at this your home away from home.
Jesús Garcia
General Manager
2 out of 5
Professional practices should be customer consciou
Pros:My experience blurred my 10 day stay
Cons:I do not know? It was humiliating and frustrating
Location:Irrelevant
Barely ok for the cost. Great facilities and room cleanliness. Good food but very lo cuality drinks. Perhaps more concerning is their affiliation with timeshare... Or whatever similar companies.
They allow and support their affiliates to set them up with their luring, no pressure program presentation of 90 minutes. Who, after 4 hours of talkin going from different rank sales people can no respect their commitment and drill on pressure to finally end up degrading the customer with "all you care about is the promotion prize and now you don't allow us to complete out transaction and we are not getting out bonus...bla bla" feeling humiliated we signed off on the luring prize of $100.00 credit to use in the resourt.
No client should endure that kind of pressure when we work hard to save for vacation. That incident put a big stain in our time in that location.
I felt I should have put an official complain with the hotel manager but I assumed that they provably were all in the dealing and voted against. I am still very upset about it and regret not having done something to protect other customers from humiliation.
My spa experience could have been better. Therapist pregnant and massage was very light.
Posted by ev. and eddy, from san fransico bay area on Jul 31, 2017
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Comment from Hotel Management
Aug 2, 2017
by General manager
Dear Eddy,
Thank you very much for your comments about us, we appreciate the time that you took to let us know your experience in our resort. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our club vacational service.
We sincerely hope to welcome you on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.
Sincerely,
Jesús García
General Manager
5 out of 5
This was our 6th time to Dorado. The staff say "welcome home" when we arrive. It truly feels that way.
Pros:Free breakfast, Close restaurants, hotel staff are are great!
Cons:pool bars ran out of beer and drinks several times
We could see the improvements made from last year with the all inclusive restaurants. The food is very good.
Service around the pool is second to none. Allehandro was our waiter all week. We seldom had an empty glass... except when they ran ran out of beer 3 times! Remember folks with all of us from the midwest.. especially Wisconsin we're a bunch of beer fans.. as opposed to Bear fans! lol
The pool staff really makes your day around there. Alberto, Himer, Lisbeth, and Bianca keep everyone entertained and brighten your day.
Hope to be fortunate enough to return next year!
Posted by Indyfunseekers, from Indianapolis,IN on Mar 9, 2013
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Comment from Hotel Management
Dec 22, 2016
by General Manager
Dear Guest,
Thank you very much for your preference and for taking the time to share your experience with us. We are pleased to hear that you loved our resort. Thank you for your confidence and loyalty.
It is nice to know that our staff made of your stay an unforgettable experience.
We are very pleased to have you back very soon at this your home away from home, Sunscape Dorado Pacífico Ixtapa.
Sincerely,
Jesús García
General Manager
4 out of 5
Great place to stay
Pros:Free breakfast, Close restaurants, Free Internet, Quiet
Loved staying here. It is a family based hotel, so expect family hours. Pool bar closed at 6PM. not a huge resort, but a few high quality restaurants. Better than most resorts I haves stayed at in Mexico.
Posted by DanOnVacation, from Milwaukee, WI, USA on Nov 8, 2012
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5 out of 5
Hotel has great location to shopping centers, rest, etc.
Pros:Free breakfast, Close restaurants, Free Internet, Quiet
I would recommend this hotel. People are very pleasent. It was peaceful, great for just relaxing.
Posted by Sunset2, from California on Sep 8, 2012
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1 out of 5
HORRENDOUS
Pros:none
Cons:everything
If you want to lose all your money this is the resort to come to. To start, our room 2027 was extremely dirty. When we first arrived there was puke in our toilet already, and it appeared to not have been cleaned at all since the last guests. Also there was a trail of drips coming into our room from the room above ours that honestly looked like dried blood and there was a LOT of it. We mentioned it during our stay but it was never cleaned. Also my boyfriend was robbed 220 USD. The strange thing is is it seemed as if the person who took it knew exactly where to look because nothing else was missing only cash right from his wallet, his bag was even zipped back up. I do NOT trust the employees they barely spoke any english or at least pretended not to and would not do anything about the stolen cash. Also i showed security that i could break into our own room just by slipping the card between the door and lock so it was THEIR responsibility and liability that it was taken. The head of security informed us that they would deal with it before we left and when we confronted him the next morning he said we had never showed him that we could break in and our door was faulty so the staff was extremely sketchy and i felt unsafe the whole trip. Also NO variety of food. Same nasty food every day and room service knew NO english. Got our order wrong every time. My boyfriend hates sour cream and the last time we ordered room service he said 5 different times please no sour cream and they still put it on there, with extra on the side too. HORRIBLE service, horrible staff, and you WILL get robbed.
Posted by WastedsomuchMoney on Jun 25, 2012
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5 out of 5
The staff is excellent. Friendly and welcoming. Like coming home!
Pros:Free breakfast, Close restaurants
Although we are not fans of the A/I format, it was better than we expected. There was no problem getting any drink and most foods requested. The food was generally very good but did get a little tiresome after 2 weeks but there are still the excellent restaurants nearby. We just hope they will be able to survive with so many hotels going A/I. We probably would go back as we love the Dorado, especially their staff, Felipe, Jorge, Saul, Antonio and so many others.
Our only concern would be the A/I. We would like to have a choice or maybe just A/I breakfast.
Posted by LoveIxtapa, from Crystal Lake, IL on Feb 21, 2012
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5 out of 5
A great place to return to
Pros:Close restaurants, Free Internet, Quiet, lawn games and entertainment around the pool, every room has a balcony
Cons:noisy air conditioner
We had a wonderful time in Ixtapa where we stayed at the Dorado Pacifica. We went with friends who were returning for the seventh time. My husband and I understood why our friends keep going back to the same hotel. It was situated in the middle of the Ixtapa hotels along the ocean and across from the market and restraurant area.
The staff of the Dorado Pacifica were very personable. The restaurant and bell staff greeted us like old friends. The rooms were comfortable and the pool area was great. We joined the bocce ball games, watch water volleyball and other activities.
I recommend the Dorado Pacifica to new visitors to Ixtapa and to old visitors if they aren't staying there already.
Posted by Maggielvm, from Hudson, WI on Feb 28, 2011
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4 out of 5
Good value for money spent.
Good tourist class hotel with friendly staff. Clean public spaces and rooms. Food is the only dissapointment; but many good restaurant choices across the street in the plazas. Room maintenance issue was quickly resolved. Been there five years in a row and keep going back.
Posted by a verified traveler on Jun 26, 2009
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About the Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Land activities
Bicycling
Fitness facilities
Tennis
Lessons/classes/games
Aerobics
Yoga
Entertainment
Onsite entertainment and activities
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Miniature golf
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Snorkeling gear
Windsurfing equipment
Surcharge for premium food items
Premium and/or non-domestic beverages
Room service
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Taxes included
Buffet and à la carte dining
Airport transfers not included
Premium/non-domestic beverages not included
Fitness facilities included
Premium food items not included
Tennis included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Bicycling included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Scuba diving lessons not included
Miniature golf not included
Yoga classes/lessons included
Windsurfing equipment not included
Sailboats not included
Aerobics classes/lessons included
Snorkeling gear not included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Food and beverage restrictions apply
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
Property Features
Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. WiFi is available in public spaces for a fee. There's an onsite business center. Event space at this resort measures 1389 square feet (129 square meters) and includes a conference center. A fitness center, a sauna, and spa services are also featured at the family-friendly Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive. Self parking is free. This 4-star Ixtapa resort is smoke free.
285 guestrooms or units
11 levels
2 buildings
4 dining venues
1389 sq ft of conference space
129 sq m of conference space
Built in 1982
Bar on the beach
Bar by the pool
Swim-up bar
Bar or lounge
Coffee shop
Deli
Umbrellas for the pool
Conference center
Business facilities
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Outdoor tennis courts - 2
Snack bar/deli
Laundry facilities
In-room childcare (surcharge)
Free cribs/infant beds
DVD player
Internet
Available in some public areas:
WiFi (surcharge)
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive offers 285 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Memory foam beds feature down comforters. 32-inch LCD televisions come with satellite channels, DVD players, and video-game consoles. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Private balcony (furnished)
Memory foam beds
IPod dock
HD television
Satellite channels
Movies for purchase
DVD player
Coffee maker
Down blanket
Shower
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Gaming console
Childcare in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board available
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Food & Drink
Windows - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Bluewater Grill - Overlooking the ocean, this steakhouse specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Tamarindo Restaurant - Overlooking the pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Open select days.
Da Mario - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Coco Cafe - This café serves light fare only. Open 24 hours. Open daily.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Volleyball on site
Beach volleyball on site
Golf lessons available nearby
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: MXN 500 per week (1-device limit, rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ixtapa Sunscape
Pacifico Dorado
Sunscape Dorado
Sunscape Dorado Pacifico
Sunscape Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico Ixtapa All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort
Sunscape Dorado Pacifico Ixtapa Resort All Inclusive
Sunscape Dorado Pacifico Resort All Inclusive
Hotel Dorado Pacifico
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
Sunscape Dorado Pacifico All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort
Sunscape Dorado Pacifico Resort
Sunscape Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico
Hotel Sunscape Dorado Pacifico Ixtapa Resort & Spa Ixtapa
Ixtapa Sunscape Dorado Pacifico Ixtapa Resort & Spa Hotel
Hotel Sunscape Dorado Pacifico Ixtapa Resort & Spa
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort All Inclusive
Sunscape Dorado Pacifico Resort All Inclusive
Sunscape Dorado Pacifico Ixtapa All Inclusive
Sunscape Dorado Pacifico All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort Spa
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort Spa
Sunscape Dorado Pacifico Ixtapa All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
You should know
Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
There are 4 onsite restaurants, offering options like international cuisine, pool views, and light fare.
This resort offers free self parking.
Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive is 11.3 mi (21-min drive) away from the Ixtapa - Zihuatanejo Intl. Airport (ZIH) airport, the closest popular airport to the property.
Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive features an outdoor pool and a children's pool.
This resort is on the beach. Don't forget your sunscreen!
This resort doesn't have a spa, but it does offer spa services.
Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive does not offer free breakfast.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Sunscape Dorado Pacifico Ixtapa Resort & Spa, All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
