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"Nice staff Room had broken items such as a drawer on the dresser, table leg broken, lamps were bench, stained carpet " More

By a verified traveler on Sun 12 Sep 2021

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Hotel Description

Indianapolis hotel in Wayne area

Near the airport

Your stay at this Wayne hotel places you within 6 miles (10 km) of Rolls-Royce Heritage Trust and 8 Seconds Saloon. Dallara IndyCar Factory and Indiana Medical History Museum are also within 6 miles (10 km).

Renovated in 2016

This hotel features free WiFi in public areas, laundry facilities, and free parking. Guests will appreciate freebies like on-the-go breakfast and free self parking. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 107 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Indianapolis Airport ratings based on 12 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Indianapolis Airport

Everyone (5) Family (6)
1 out of 5
Room was drity toilet ask for another room same

Posted by on Oct 1, 2021

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Comment from Hotel Management

Oct 2, 2021 by Hotel Management

Reginald, thank you for sharing the specifics of your visit. We apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management

3 out of 5
Nice staff Room had broken items such as a drawer on the dresser, table leg broken, lamps were bench, stained carpet

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by Hotel Management

Theresa, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.  We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future.  Sincerely, Hotel Management

1 out of 5
Room smelled terrible. Dark hallways and no Ammenities

Posted by on Sep 1, 2021

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Comment from Hotel Management

Sep 2, 2021 by Hotel Management

Linda, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

4 out of 5
I was exhausted on arrival, check in was completed quickly, accommodations were clean, fresh , quiet and easily accessible. Even a storm causing loss of power wasn’t able to make my stay uncomfortable. Thank you to the staff.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 22, 2021 by Hotel Management

Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our Front Desk Team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon!   Sincerely, Hotel Management

5 out of 5

Posted by on Sep 11, 2019

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2 out of 5
Advertized as continental breakfast. Not anyrhing.

Posted by on May 27, 2019

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Comment from Hotel Management

May 29, 2019 by Hotel Management

Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
That we had to wait nearly 30 minutes to check in. There were 2 other families waiting. We kept ringing the bell and calling and no one came. Finally someone came from another hotel to check everybody in. My husband was waiting in the car and called the 800 number. When he finally got someone they asked what do you want me to do? You might be close to the airport but I will never use this hotel again. I did speak to the manager and she gave us a 30% discount but we felt they could’ve done more. If I had cancelled before 6pm we would not have had this problem.

Posted by on May 10, 2019

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Comment from Hotel Management

May 16, 2019 by Hotel Management

We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback has been shared with the appropriate individuals. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management

2 out of 5

Near the airport and Speedway

Only use it as a last resort. Pay a little more and be much more comfortable.

Posted by on Dec 10, 2017

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Comment from Hotel Management

Dec 11, 2017 by Hotel Management

Thank you for your review. We are sorry for the inconvenience you experienced while you were here. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

3 out of 5

Great time

Pros: The best part was your staff. They were very friendly and helpful.
The only problem i had was when i booked it the pictures of the room looked bigger than it actually was. So that was disappointing but it was a good room.

Posted by , from Pa on Apr 19, 2017

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5 out of 5

Clean hotel!

Great for a quick stop overnight. Pet friendly. Only complaint was the side entrance door was not allowing access but not really a big deal.

Posted by on Jan 12, 2017

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About the Extended Stay America Suites Indianapolis Airport

Location 2730 Fortune Cir W, Indianapolis, IN 46241

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Indianapolis Airport also features laundry facilities, a front desk safe, and an elevator. Free self parking is available. A complete renovation of Extended Stay America Suites Indianapolis Airport was completed in December 2016. This Indianapolis hotel is smoke free.

  • 107 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Extended Stay America Suites Indianapolis Airport offers 107 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Hotel Indianapolis Airport
  • Extended Stay America Indianapolis Airport
  • Extended Stay America Indianapolis
  • Extended Stay Indianapolis
  • Extended Stayamerica Indianapolis Airport
  • Indianapolis Extended Stay
  • Extended Stay America Indianapolis Airport Hotel
  • Extended Stay America Indianapolis Airport
  • Extended Stay America Suites Indianapolis Airport Hotel
  • Extended Stay America Suites Indianapolis Airport Indianapolis

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.