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4.0 out of 5

" I will definitely stay there again! Great location within walking distance to Pavillion. The staff was very friendly and helpful. The room is very mo ... " More

By a verified traveler on Mon 23 May 2016

Hotel Description

4-star hotel near Cynthia Woods Mitchell Pavilion

City center retreat

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Cynthia Woods Mitchell Pavilion and within 2 miles (3 km) of Hughes Landing. Woodlands Town Center and Woodlands Mall are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

IPod docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 302 guestrooms also offer iPod docks and flat-screen TVs with satellite channels. Other amenities include 24-hour room service, WiFi, and wired Internet.

Traditional King, Guest room, 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$165* Per night/room Nov 1 - Nov 2

Traditional 2 Queens, Guest room, 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium King, Larger Guest room, 1 King, Waterway view

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive King, Larger Guest room, 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom Suite, 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Westin, Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Westin At The Woodlands ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin At The Woodlands

Everyone (5) Couples (3) Family (1)
5 out of 5
The woman at the front desk had a fantastic personality and went out of her way to make my experience great

Posted by on Oct 7, 2019

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3 out of 5
Inadequate front desk staffing. Arrived at 2:45 pm ... 6 people in line. One desk agent. Slow checkin process

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 9, 2019 by Alisha Dsouza

Thank you for your honest feedback. We will address this concern directly with the department.

5 out of 5
Beautiful hotel, great location. Restaurants and shopping within walking distance.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Sep 16, 2019 by Alisha

Thank you for choosing to stay with us. We appreciate your feedback.

5 out of 5

Posted by on Jul 13, 2019

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5 out of 5

Posted by on May 6, 2019

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5 out of 5
The hotel was very close to all we wanted to do and see. The exercise room was amazing! The people/staff were all extremely nice and helpful. The security is a major plus! The only thing I wish my room had was a bathtub with it but that was not a big deal.

Posted by on May 5, 2019

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5 out of 5

Posted by on Apr 1, 2019

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1 out of 5

evening ruined

Pros: Nothing after they ruined my evening
Cons: Professionalism, customer service, and character.
Bought a room at 11 pm. Tried to check in at 1 am and was told the King Bed Room I had just booked was unavailable. Offered a room with 2 - double beds. declined as nothing ruins a date night with your wife like 2 beds. Finally offered room in another hotel - after 45 minutes of arguing. Then shuttled over there in the 30 degree weather. Checked in at 2 am (Hour later). Had to wake up early and return to Westin to get vehicle (25 degrees out, no jacket). Westin then refused to refund my charges even though I was told before I accepted room at the other establishment that I would not be charged due to their error.

Posted by on Dec 19, 2016

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Comment from Hotel Management

Jan 13, 2017 by johnny p

I apologize to hear your disappointment. Please contact me directly to discuss further. Thank you.

1 out of 5

They did not provide the room we paid for.

Rude and terrible customer service. Lazy and inept management.

Posted by on Dec 19, 2016

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Comment from Hotel Management

Jan 13, 2017 by Johnny P

I apologize to hear your disappointment in our services. Please contact me for more details.

5 out of 5

Awesome hotel.

Pros: décor, staff, bar & location
Location: Woodlands Pavillion
I will definitely stay there again! Great location within walking distance to Pavillion. The staff was very friendly and helpful. The room is very modern, comfortable and clean. The bar overlooks the waterway and fountain. I loved it all.

Posted by , from Houston on May 23, 2016

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Comment from Hotel Management

Dec 2, 2016 by Johnny

Hello Rea, Thank you for your feedback. It was a pleasure to hear how much you have enjoyed the Westin. We would like to take this opportunity to thank you and hope to invite you back. Have a great day! Be Well, Johnny Phan Director of Rooms

Property Features

The Westin At The Woodlands offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin At The Woodlands. For a fee, parking is available. This 4-star The Woodlands hotel is smoke free.

  • 302 guestrooms or units
  • 12 levels
  • 11 conference rooms
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (35.1 km / 21.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin At The Woodlands offers 302 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 49-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include microwaves.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Sorriso Modern Italian Ki - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Como Social Club Poolside - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 25 for adults and USD 25 for children (approximately)
  • Fee for in-room wireless Internet: USD 11.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 11.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 11.95 per stay (rates may vary)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 25 per day
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Woodlands Hotel
  • Westin Woodlands
  • The Westin The Woodlands
  • The Westin At The Woodlands Hotel
  • The Westin At The Woodlands The Woodlands
  • The Westin At The Woodlands Hotel The Woodlands

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing https://www.travelocity.com/The-Woodlands-Hotels-The-Westin-At-The-Woodlands.h13173066-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.