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Hilton Garden Inn Houston NW America Plaza

3.5-star property
14919 Northwest Fwy, Houston, TX 1-855-201-7819
3.9 out of 5
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See all 11 travelocity Reviews

"Great place to stay! Clean property and super quiet. " More

By a verified traveler on Sun 01 May 2022

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Hotel Description

3.5-star aparthotel in Fairbanks

Heart of Houston

With a stay at this Fairbanks aparthotel, you'll be within half a mile (1 km) of K1 Speed Houston and 6 miles (10 km) of Jersey Meadow Golf Course. Traders Village and Baseball USA The Yard are also within 6 miles (10 km).

Dining, 24-hour fitness

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the 24-hour gym and perks like free WiFi. Self parking, a 24-hour business center, and a snack bar/deli are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 172 apartments offer free WiFi and free wired Internet, as well as TVs. Room service, free weekday newspapers, and free local calls are also available.

One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$84* Per night/room Apr 9 - Apr 10

Junior Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Houston NW America Plaza ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Houston NW America Plaza

Everyone (6) Couples (1) Family (4)
2 out of 5
My room wasn’t ready when I got there at 3:00pm. Was asked to wait in lounge, which I did for an hour. Finally went to counter and asked what was taking so long and evidently there was a shift change with no communication about me waiting.

Posted by on Jan 19, 2023

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Comment from Hotel Management

Jan 31, 2023 by Ali Z

We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5
Great place to stay! Clean property and super quiet.

Posted by , from CEDAR CITY on May 1, 2022

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2 out of 5
The room was warm. The air conditioning did not work. After a few hours of heat we called the front desk and maintenance came up and said yes it was hot but he would take care of it. Never got cold. The bed had hair on it and the sheets didn’t seem fresh. Very dissatisfied and the price should be adjusted for this discomfort and uncleanliness

Posted by on Sep 23, 2021

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Comment from Hotel Management

Oct 12, 2021 by Team HGI

Dear Ronita, Thanks for your feedback. We are sorry for the issues you had during your stay. Please be assured that the department heads have been informed and issues are taking care of. We hope you choose us for your future stay.

4 out of 5

Posted by on Sep 9, 2021

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5 out of 5
great value

Posted by on Aug 30, 2021

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Comment from Hotel Management

Aug 30, 2021 by Roxanne Peart

Thank you for being our guest here at the Hilton Garden Inn Houston Northwest/America Plaza we are delight that you chose to stay with us, and it is our pleasure to be of service to you. Please come back and stay with us the next time you are in the Houston area

2 out of 5
I didn’t like having to call down to the front desk multiple times to get the AC to be turned down. The room smelled musty, the furniture was stained and the bed was uncomfortable. I won’t recommend this place nor would I want to stay there again.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 30, 2019 by Chad S.

Hi there, Sorry to read about your stay. Please reach out to me directly so that I can hear a little more and make this right.

5 out of 5
Had a great stay. Great location, We will stay again!

Posted by on Dec 10, 2018

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Comment from Hotel Management

Dec 12, 2018 by Erik N.

Thank you for your feedback ! We look forward to having you again in the near future.

5 out of 5
Hotel hit on all areas as excellent. Very comfortable and did not need anything.

Posted by on Jul 3, 2018

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Comment from Hotel Management

Aug 14, 2018 by Chad S.

Thank you so much! So glad to read that you had a great stay, and hope to see you again.

4 out of 5
Excellent! Clean, well kept, room was very comfortable.

Posted by on Oct 19, 2015

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5 out of 5

Best place in NW Houston!

We had booked a few days at a competitor a block a way and that was a complete disaster. We then booked the rest of our stay at the Garden Inn and the moment we walked in we were greeted with friendly staff, a beautiful lobby, clean room, and an overall perfect experience.

Posted by , from Ithaca, NY on Jul 5, 2015

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About the Hilton Garden Inn Houston NW America Plaza

Location 14919 Northwest Fwy, Houston, TX 77040

Property Features

Hilton Garden Inn Houston NW America Plaza offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this aparthotel measures 6500 square feet (585 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at Hilton Garden Inn Houston NW America Plaza. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 172 guestrooms or units
  • 8 levels
  • 6500 sq ft of conference space
  • 585 sq m of conference space
  • Built in 2012
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Houston NW America Plaza offers 172 accommodations with laptop-compatible safes and complimentary weekday newspapers. Televisions come with pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries. This Houston aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 10 AM.

The Garden and Grille - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 8–13 for adults, and USD 8–13 for children
  • Self parking fee: USD 6.00 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Houston NW America Plaza
  • Hilton Garden Inn NW
  • Hilton Garden Inn NW Hotel
  • Hilton Garden Inn NW Hotel Houston Plaza America
  • Hilton Garden Inn Houston NW America Plaza Hotel
  • Hilton Garden Inn NW America Plaza Hotel
  • Hilton Garden Inn NW America Plaza
  • Hilton Garn NW America Plaza
  • Hilton Garden Inn Houston NW America Plaza Houston
  • Hilton Garden Inn Houston NW America Plaza Aparthotel
  • Hilton Garden Inn Houston NW America Plaza Aparthotel Houston

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.