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Hampton Inn Houston-Brookhollow

2.5-star property
12909 Northwest Fwy, Houston, TX 1-855-201-7819
3.6 out of 5
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See all 10 travelocity Reviews

"Everything was amazing " More

By a verified traveler on Mon 08 Aug 2022

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Hotel Description

Hotel perfectly located for exploring Houston

Heart of Houston

Your stay at this Fairbanks hotel places you within 12 miles (20 km) of Downtown Aquarium and CityCentre. Karbach Brewing is within 6 miles (10 km) and Houston Arboretum and Nature Center is within 9 miles (15 km).

Renovated in 2018

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$60* Per night/room Dec 25 - Dec 26

Studio, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed (Study)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Non Smoking (Shower Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hampton Inn Houston-Brookhollow ratings based on 10 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn Houston-Brookhollow

Everyone (2) Couples (1) Family (4)
2 out of 5
Air conditioner as very noisy. Breakfast disappointing 7:30 there was no yogurt or fresh fruit.

Posted by , from Humble on Aug 16, 2022

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Comment from Hotel Management

Aug 30, 2022 by Brandon H., GM

Thank you for letting us know how your stay could have been more enjoyable. The details help us improve and deliver a service that it to par with your expectations.

5 out of 5
Great services

Posted by on Aug 8, 2022

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Comment from Hotel Management

Sep 27, 2022 by Brandon H., GM

Thank you for the kind review.

5 out of 5
Everything was amazing

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 8, 2022 by Ms. Payne

Thank you!!! Come back and see us again soon

5 out of 5
Area under construction. Great desk age

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 22, 2022 by Ms. Payne

Thank you

3 out of 5
It was ok got there receptionist told us we didnt have a room reserved because they were not notified by travelocity we had made a change so we were as no show but still had a room available last one since it was full.

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 7, 2022 by Gina

On behalf of the management and everyone who works at Hampton Inn, I would like to apologize to you for the inconvenience and bad service that you received during your stay at our hotel. We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents. We are sorry for any inconvenience this may have caused you.

4 out of 5
Basic. Clean. Good breakfast. Convenient.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Mar 2, 2022 by Ms. Payne

Thank you, our TEAM do our best, to make sure you are pleased.

1 out of 5

Posted by , from ZACHARY on Feb 25, 2022

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1 out of 5
The stay was a nightmare

Posted by on Jul 6, 2021

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5 out of 5
Check in was quick. Front desk was very accommodating. All staff was very friendly and helpful.

Posted by , from Arlinton, TX on Feb 28, 2020

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Comment from Hotel Management

Apr 24, 2020 by Chad S.

Glad to see you enjoyed your stay, and we hope to see you again!

5 out of 5

nice hotel close to the freeway

Pros: the lobby was pretty , clean , and it was cool when you walked in
Cons: the mirror in the room bugged me , it wouldn't stay shut , maintenance had attempted to fix it with some Velcro but it clearly wore out !
Location: right off the freeway , tons and tons of eating places nearby
oh my gosh , this place was awesome !!! let me just say i had a LONG day , as soon as i got there i was beat and a complete bonehead , i believe christine was working the front desk at the time , she was so friendly and warm , my first encounter with her made me feel like we booked a great hotel. i walked right passed the trolley and asked her where it was , she was very polite with showing me i had walked right passed it. we came back to the hotel from visiting my folks she was able to direct us to carryout and delivery menu's right away. the next morning ms. dee really put the icing on the cake for me she was SO SO lovely , i was hoping i'd get to meet her since reading the other reviews , that woman is something else , it was like waking up in the hotel and going to the kitchen where mom or grandma was , she noticed i was struggling and quickly stepped in to give me a hand ! from christine , to ms. dee and the 2 other front desk employees that worked during my stay were extremely friendly and nice not to mention our room was spotless and the bed was amazingly comfy ! we knocked right out after a shower lol .. this is the placed you want to stay at when you come into town , there's tons of food places within 2 miles , just 2 and a supermarket right around the corner , very convenient, although the construction was a slight pain it had nothing to do with the hotel ! they can't control that lol

Posted by , from Austin on Jul 8, 2015

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About the Hampton Inn Houston-Brookhollow

Location 12909 Northwest Fwy, Houston, TX 77040

Property Features

Hampton Inn Houston-Brookhollow offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 350 square feet (32 square meters) and includes conference space. The business-friendly Hampton Inn Houston-Brookhollow also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Self parking is free. A complete renovation of Hampton Inn Houston-Brookhollow was completed in 2018. This Houston hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 350 sq ft of conference space
  • 32 sq m of conference space
  • Built in 1998
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hampton Inn Houston-Brookhollow offers 81 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-in fee: USD 25.00 for check-in between 11:30 AM and noon
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Inn Brookhollow
  • Hampton Inn Brookhollow Hotel
  • Hampton Inn Brookhollow Hotel Houston
  • Hampton Inn Brookhollow Houston
  • Hampton Inn Houston Brookhollow
  • Hampton Inn - Brookhollow Hotel Houston
  • Hampton Inn Houston Brookhollow Hotel
  • Hampton Houston Brookhollow
  • Hampton Inn Houston Brookhollow
  • Hampton Inn Houston-Brookhollow Hotel
  • Hampton Inn Houston-Brookhollow Houston
  • Hampton Inn Houston-Brookhollow Hotel Houston

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.