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"Stayed for 4 nights, room was clean, nice staff, building seems old from inside, rooms need remodeling or fixing. " More

By a verified traveler on Thu 26 Apr 2018

Hotel Description

3-star hotel near Royal Hawaiian Center

Near the airport

Within a 10-minute walk of this Waikiki hotel, you'll find Waikiki Beach Walk and Royal Hawaiian Center. Hawaii Convention Center and International Market Place are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Self parking, a coffee shop, and a grocery/convenience store are also offered.

WiFi, balconies

The 311 guestrooms have flat-screen TVs with cable channels and offer WiFi and balconies. Other amenities include hair dryers, safes, and phones.

Standard Room, Kitchen, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$104* Per night/room Oct 14 - Oct 15

1-Bedroom City View Kitchen – Diamond Head Tower

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

City View Hotel

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Partial Ocean View with Kitchen - Diamond Head Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1-Bedroom Ocean View Kitchen – Diamond Head Tower

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Ambassador Hotel Waikiki ratings based on 69 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ambassador Hotel Waikiki

Everyone (27) Couples (4) Family (11)
1 out of 5
If you don’t mind living with roaches and old, mildew and conditions. You should stay here! Otherwise don’t!

Posted by on Aug 30, 2019

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Comment from Hotel Management

Sep 4, 2019 by Guest Relations

Aloha, Thank you for taking the time to leave a review. We're sorry to hear your visit did not exceed your expectations. Our guest experience is our top priority and we have shared your feedback with management for future improvement. Please accept our apologies, and we look forward to the opportunity to host you again. Mahalo, Guest Relations

2 out of 5
The poor place is literally falling apart. The staff made it as comfortable as they could.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 24, 2019 by Guest Relations

Aloha, Thank you for taking the time to leave a review. We're sorry to hear you did not have a pleasant stay. Please know we value the feedback and have shared your comments with management for future improvement. Please accept our apologies, and we look forward to the opportunity to host you again. Mahalo, Guest Relations

4 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 24, 2019 by Guest Relations

Aloha, Thanks for staying with us. We appreciate the review and we look forward to welcoming you again. Mahalo, Guest Relations

1 out of 5
There is cockroaches. There is no pan to cook if we wanted to cook. Parking fee a day too expensive. Resorts fee expensive even we dont use it.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 3, 2019 by Guest Relations

Aloha, Mahalo for taking the time to leave a review. We're sorry to hear about the issues you experienced during your recent visit. We have shared your feedback with the appropriate departments. We hope you can give us another chance in the future. Sincerely,

5 out of 5

Posted by on Jun 20, 2019

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Comment from Hotel Management

Jun 20, 2019 by Guest Relations

Aloha, Thanks for the great rating! We hope you stay with us again in the future. Sincerely, Guest Relations

3 out of 5
The shopping areas and beach are within walking distance. Don't let the property photos fool you. Our room, 1803, was like a Days Inn, or Motel 6. Outdated. Photos make rooms look bright and cheery. Room was actually dim and blah. Furniture is worn and looked like it was picked up at a second hand store. Stove was rusty and 1980's lookin old. The A/C would drain into a trash can on the balcony, which no one bothered to empty. Would run over all over the balcony. Only option was to dump over the side. Someone down below got a shower and wasn't happy. There ARE no chairs or pretty table and flowers on the balcony, and paint on walls and floor are chipped off and run down. The balcony, partial ocean view photos...? Right off the left of the photo, are tall buildings. So "partial" is a bit mis-leading. It's more, SLIVER view of the ocean. Loooong waits for the elevator. One lady at front desk was wonderful and very friendly. She should be in charge of training the rest of the staff, cause the rest seemed a bit standoffish. BUT, we didn't go to Hawaii for the hotel. The sheets were clean, and we didn't spend much time in the room. I didn't expect a Hilton Garden Inn, but good lord, update the rooms and elevator and clean the place up.

Posted by on May 26, 2019

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Comment from Hotel Management

May 30, 2019 by Guest Relations

Aloha, Thanks for taking the time to leave your review! Please know your comments are very important to us. If you'd like to discuss this experience further, we kindly ask that you please reach out directly with your contact info. We sincerely hope you give us another chance in the future. Sincerely, Guest Relations

3 out of 5
Need improvement with customer the room was less than two stars

Posted by on May 6, 2019

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Comment from Hotel Management

May 11, 2019 by Guest Relations

Aloha, Thanks for taking the time to leave your review! If there was anything unsatisfactory about your stay, please feel free to let us know so that we may improve. Sincerely, Guest Relations

3 out of 5
Poor quality, good price. In dire need of remodel Elevator never worked properly, stair were not available to use. Fitness center was a joke. Very rough and old. Reform fee is a total joke too. Early morning garbage pickup loud and disturbing. As our room over looked the parking and driveway. Location is good, needless to say we did not spend much time in our room. Definitely worth it to stay at a nicer place than the ambassador. Low grade hotel.

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 4, 2019 by Guest Relations

Aloha, We're so sorry to hear your recent visit wasn't an enjoyable one. Please know we greatly appreciate your feedback. If you'd like to discuss this experience in further detail, we kindly ask that you please reach out directly with your room number and contact info. We sincerely hope you give us another chance in the future. Sincerely, Guest Relations

5 out of 5
There is a kitchen in the room, and the room is large

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 26, 2019 by Guest Relations

Aloha, Thanks for staying with us! We're glad you enjoyed our spacious rooms. We hope you stay with us again in the future. Sincerely, Guest Relations

4 out of 5
We were early for check in so we were able to leave our bags and take a walk around the area to start to get familiar with it.

Posted by on Apr 24, 2019

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Comment from Hotel Management

Apr 25, 2019 by Guest Relations

Aloha, Thanks for staying with us! We hope you stay with us again soon. Sincerely, Guest Relations

About the Ambassador Hotel Waikiki

Location 2040 Kuhio Ave, Honolulu, HI 96815

Property Features

Ambassador Hotel Waikiki offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a coffee shop/café on site. There's an onsite 24-hour business center. Public spaces have WiFi for a fee. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Ambassador Hotel Waikiki. For a fee, parking is available. This 3-star Honolulu hotel is smoke free.

  • 311 guestrooms or units
  • 19 levels
  • 2 buildings
  • Built in 1968
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (14.4 km / 8.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ambassador Hotel Waikiki offers 311 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with cable channels. This Honolulu hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

  • Free bicycles on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Tax ID - GE-178-053-9392-01R TA-178-053-9392-01R
  • Cash or credit card deposit required
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 28.74 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • Laundry facilities
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Self parking fee: USD 35 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Hotel
  • Ambassador Hotel Waikiki
  • Ambassador Waikiki
  • Ambassador Waikiki Hotel
  • Hotel Ambassador Waikiki
  • Waikiki Ambassador
  • Waikiki Ambassador Hotel
  • Ambassador Hotel Honolulu
  • Ambassador Hotel Waikiki Hawaii/Honolulu
  • Ambassador Hotel Waikiki Hotel
  • Ambassador Hotel Waikiki Honolulu
  • Ambassador Hotel Waikiki Hotel Honolulu
url importing https://www.travelocity.com/Honolulu-Hotels-Ambassador-Hotel-Waikiki.h894997-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.