4/10 Poor
Sarah
Jan 19, 2024
Disliked: Cleanliness, property conditions & facilities
I stayed with my husband during the week of Christmas. We left early because of cockroaches and ants in our room. At the front desk, they said that some cockroaches should be expected when staying in Vietnam. Needless to say, our second hotel did not have that problem.
When we checked out on Christmas Day, the employee at the front desk promised to give us a refund for the rest of our stay, but that she would have to call Expedia the next day (because of the holiday). She said that we could leave and not worry about it. The owner contacted us later to say that because we "left quickly" and hadn't talked to her when we checked out that she wouldn't give us a refund for our remaining 3 days.
Sarah
Stayed 7 nights in Dec 2023