2/10 Terrible
Jorge
Traveled with family
May 28, 2025
Liked: Cleanliness, property conditions & facilities
Property was clean. No issues there.
It was supposed to be a nice vacation for my wife and I. Going from there to San Carlos and then Navojoa and Alamos.
Unfortunately, it started off with a terrible experience at this hotel.
I took out $3000 from my savings for this vacation. I had it all in an envelope. I took out $300 under the sheets while we went out for the night on Friday.
When we checked out Saturday and headed to San Carlos I completely forgot about the money. I called the hotel and went back immediately. They told me they had cleaned the room out and that there was no money and that I could not check myself.
I have used Expedia for years and have never had a complaint about any of my stays. I understand this was my mistake for leaving the money, but you would expect some honesty from the employees at this establishment.
This left a real sour taste, and I hope I never have to go back to Hermosillo and if I do, I'm definitely not staying at this establishment.
Jorge
Stayed 2 nights in May 2025