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"Nice Friendly and courteous hotel staff, Conditions just perfect for the best possible hotel stay experience, Very helpful if assistance was needed I ... " More

By a verified traveler on Sun 01 Jul 2018

Hotel Description

3-star guestrooms with free WiFi

In Cromwell

Within 6 miles (10 km) of this hotel, you'll find Dinosaur State Park and Brownstone Exploration & Discovery Park. Also within 9 miles (15 km) are Lyman Orchards and Powder Ridge Mountain Park and Resort.

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the sauna and perks like free self parking.

Free WiFi, cable TV

In addition to TVs with cable channels, the 215 guestrooms offer free WiFi and room service. Other amenities include premium bedding, free local calls, and free bottled water.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$102* Per night/room Aug 27 - Aug 28

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Double Bed, Accessible (Roll In Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Lion Hotel Cromwell ratings based on 19 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Red Lion Hotel Cromwell

Everyone (5) Couples (2) Family (8)
5 out of 5
The staff was wonderful and the room was clean and comfortable. We stayed for 3 weeks and had cats with us and they were very understanding and worked with us to clean the room and make our stay comfortable while we basically lived out of the hotel.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by Front Desk

Thank you for visiting us at the Red Lion Hotel Cromwell. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Red Lion one you will remember forever. Therefore, your comments are very important to us

2 out of 5
Not very clean. .. old stained furniture in my room ..

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 2, 2019 by Guest Relations

We always strive to provide clean and comfortable accommodations to every guest, and it is disappointing to learn that you experienced otherwise. Kindly accept our apologies. Our entire team is made aware of your concerns and will act promptly so we can improve for our future guests. We know we can do better and will work on delivering the accommodations every guest deserves and expects. Please give us another chance next time you are in the area.

3 out of 5
I was very upset when I arrived to check in on Friday night and the room that we had requested was not available. I booked a double room because I was staying with the a female friend of mine and we needed a a room with 2 beds. I booked the hotel a month ago and we checked in at 8pm not midnight and our room was gone that's not far. We ended up in a King suite after I raised hell about our room being given away. But that meant that I had to sleep on a pull out love seat...NOT COOL!!. So far they have NOT adjusted my debit card but I refuse to pay more for a room because of there screw up! Very disappointed with the aggravation I went through on Friday night after traveling all day!!

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 20, 2019 by Front Desk

Dear Valued Guest-. Thank you for taking the time out of your schedule to post a review. We apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. First and foremost, I would like to apologize that you experienced this cause and hope that one day you can revisit us in the future. The issue has been addressed with the appropriate departments. I am certain a future stay with us will exceed your expectations

3 out of 5
It looked, felt and smelled like an older property.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 9, 2019 by Front Desk

Dear Valued Guest-. Thank you for taking the time out of your schedule to post a review. We apologize that your experience was anything less than satisfying. We value all guest comments, and will be sure to use them to improve our guest experience. First and foremost, I would like to apologize that you experienced this cause and hope that one day you can revisit us in the future. The issue has been addressed with the appropriate departments. I am certain a future stay with us will exceed your expectations.

3 out of 5
While the facility was clean, it had a feeling of needing a total renovation. Rooms are dated as well as the bathrooms. Same with the common areas. Staff were very friendly and helpful. Convient location , close to highways.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 3, 2019 by Front Desk

On behalf of our entire team at Red Lion Hotel we apologize for the concerns you shared about your experience at this hotel. Your feedback is extremely valuable to us, as we strive to improve our property over the next few months. Our main priority is to be able to offer a very well maintained and comfortable atmosphere for our guests. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

4 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

Jun 3, 2019 by Front Desk

Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We are happy that you experienced exceptional Service as intended by our Staff. We sincerely appreciate your business and we value the opinions of our guests. We hope to see you again when your travels bring you back to the area!

3 out of 5
good hotel clean and the room was spacious, the front desk were great. Frankly the hotel needs a renovation.

Posted by on May 1, 2019

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Comment from Hotel Management

May 4, 2019 by Front Desk

Thank you for visiting us at the Red Lion Hotel Cromwell. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at the Red Lion one you will remember forever. Therefore, your comments are very important to us

3 out of 5
Bare bones and not very attractive but clean, conveniently located.

Posted by on Apr 14, 2019

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Comment from Hotel Management

Apr 20, 2019 by Front Desk

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

2 out of 5
Not unique at all just very disappointed on how the cards worked in how it was addressed by the staff also upon first check-in was given wrong key to an occupied room

Posted by on Apr 7, 2019

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Comment from Hotel Management

May 3, 2019 by Front Desk

On behalf of our entire team at Red Lion Hotel we apologize for the concerns you shared about your experience at this hotel. Your feedback is extremely valuable to us, as we strive to improve our property over the next few months. Our main priority is to be able to offer a very well maintained and comfortable atmosphere for our guests. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2 out of 5
Arrived at 7, very tired and hungry. Discovered there is no actual restaurant, just burned sliders (except it was only 1 slider), and terrible chicken tenders with nothing but ketchup. TV remote not working, light out in bathroom, pock-marks in the counters, the mattress was so old it was more of a bowl than flat. I would not go back.

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 29, 2019 by Front Desk

On behalf of our entire team at Red Lion Hotel we apologize for the concerns you shared about your experience at this hotel. Your feedback is extremely valuable to us, as we strive to improve our property over the next few months. Our main priority is to be able to offer a very well maintained and comfortable atmosphere for our guests. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

About the Red Lion Hotel Cromwell

Location 100 Berlin Rd, Cromwell, CT 06416

Property Features

Red Lion Hotel Cromwell offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Red Lion Hotel Cromwell. Self parking is free. Smoking is allowed in designated areas at this 3-star Cromwell hotel.

  • 1 building
  • 215 guestrooms or units
  • 4 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (42.6 km / 26.4 mi)
  • Train station: Berlin Station (7 km / 4.3 mi)
  • Parking: Free self parking

Room Amenities

Red Lion Hotel Cromwell offers 215 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Sheffields - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Sheffields Lounge - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 60 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place an authorization for the total amount of stay plus USD 100 for the 1st night of stay and USD 50 for each additional night of stay for incidentals. Incidental authorizations will be released at the time of check-out. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 15 per person (approximately)
  • Pet fee: USD 60 per pet, per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cromwell Crowne Plaza
  • Crowne Plaza Cromwell
  • Crowne Plaza Hartford
  • Red Lion Cromwell
  • Crowne Plaza Hartford Hotel
  • Crowne Plaza Hartford Hotel Cromwell
  • Crowne Plaza Hartford Cromwell Hotel
  • Radisson Cromwell

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.