2/10 Terrible
Roderick, Orléans
Traveled with partner
Feb 17, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
When we arrived the lobby was locked and there was no staff. We rang and waited. While we were waiting, another couple arrived. When a man arrived he was flustered, he was new, and didn't know what he was doing. For some reason he wanted to help the other couple first. when he finally got to us he had great dificulty in checking us in. I asked if I could change the credit card that I was using to pay the bill (from the one I had used to make the reservation). When he didn't know how to do that I said it was OK, it didn't matter but he continued wasting time trying to do it.
When we finally got to our room, it was clean and spacious although somewhat dated. However it was cold. The only heater was a very small plug in space heater that my we did not want to turn on and leave unattended. We had to leave almost immediately for our dinner and theatre plans. When we returned and activated the small heater, it proved to be totally inadequate.
Again, the lobby was not staffed when we checked out.
It should be against the law to charge for accomodations that are not heated in the dead of winter.
Roderick
Stayed 1 night in Feb 2025