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Mai Charming Hotel & Spa

3.5 star property
3.5-star hotel near Hoan Kiem Lake, connected to a shopping center

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Photo gallery for Mai Charming Hotel & Spa

Reception
Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing
Executive Double Room, City View | Minibar, in-room safe, desk, soundproofing
Body treatments, facials, massage/treatment rooms
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
29 Hang Bong street, Hoan Kiem dist, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Executive Double Room, City View

Executive Double Room, City View | Minibar, in-room safe, desk, soundproofing

Executive Double Room, City View

  • City view
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, desk, soundproofing

Classic Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Penthouse, 2 Queen Beds, City View

Family Penthouse, 2 Queen Beds, City View | Minibar, in-room safe, desk, soundproofing

Family Penthouse, 2 Queen Beds, City View

  • City view
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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Exterior

Capella Hanoi

Hoan Kiem
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, 82 reviews
$405 nightly
The price is $438
Jul 2 - Jul 3
Total with taxes and fees
Capella Hanoi

About the neighborhood

Hanoi

Heart of Hanoi.Within a 10-minute walk of this Old Quarter hotel, you'll find St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. Hanoi Old Town Night Market and Hang Da Market are also within half a mile (1 km).

What's nearby

  • Hang Gai Street - 3 min walk - 0.2 miles
  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • St. Joseph's Cathedral of Hanoi - 3 min walk - 0.2 miles
  • Hanoi Old Town Night Market - 7 min walk - 0.4 miles
  • Thang Long Water Puppet Theatre - 7 min walk - 0.4 miles

Getting around

  • Hanoi Railway Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Phở 10 Lý Quốc Sư - ‬1 min walk
  • ‪Mỳ Phố - ‬1 min walk
  • ‪Hanoi Garden - ‬1 min walk
  • ‪Trung Nguyên Coffee - ‬1 min walk
  • ‪chất coffee & drinks - ‬1 min walk

About this property

Mai Charming Hotel & Spa

3.5-star hotel near Hoan Kiem Lake, connected to a shopping center
There's a restaurant on site. Public spaces have free WiFi and wired Internet. You'll find a business center on site. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and multilingual staff are also featured at Mai Charming Hotel & Spa.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 8 levels
  • Built in 2013
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue
Mai Charming Hotel & Spa offers 28 air-conditioned accommodations with minibars and safes. 23-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body treatments, and manicures and pedicures.

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Premium Suite Room With City View | Premium bedding, minibar, in-room safe, desk
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  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 1,576 reviews
$29 nightly
The price is $32
Jun 7 - Jun 8
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 23-inch LCD TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mai Charming Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and JCB International.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Mai Charming

Mai Charming Boutique

Mai Charming Boutique Hanoi

Mai Charming Boutique Hotel

Mai Charming Boutique Hotel Hanoi

Mai Charming Hotel Hanoi

Mai Charming Hotel

Mai Charming Hanoi

Mai Charming Hotel & Spa Hotel

Mai Charming Hotel & Spa Hanoi

Mai Charming Hotel & Spa Hotel Hanoi

Frequently asked questions

How close is Mai Charming Hotel & Spa to the airport?

Mai Charming Hotel & Spa is 15.7 mi (23-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Mai Charming Hotel & Spa have an airport shuttle?

Mai Charming Hotel & Spa offers an airport shuttle 24 hours a day, on request, for a charge of USD 18 per vehicle, one way.

Does Mai Charming Hotel & Spa offer free breakfast?

Mai Charming Hotel & Spa does not offer free breakfast.

Is there a casino at Mai Charming Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at Mai Charming Hotel & Spa?

Check-in begins at 2 PM.

Is there free parking at Mai Charming Hotel & Spa?

Free parking is not available at this hotel.

Does Mai Charming Hotel & Spa have a pool?

Mai Charming Hotel & Spa does not have a pool.

Does Mai Charming Hotel & Spa have a restaurant?

Mai Charming Hotel & Spa is home to Mai Charming, which features local cuisine.

Does Mai Charming Hotel & Spa have a spa?

This hotel doesn't have a spa, but it does offer facials, body treatments, and mani/pedis.

How close is Mai Charming Hotel & Spa to downtown Hanoi?

Mai Charming Hotel & Spa is 0.7 mi away from Hanoi.

Mai Charming Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 61 out of 164 reviews
Rating 8 - Good. 64 out of 164 reviews
Rating 6 - Okay. 30 out of 164 reviews
Rating 4 - Poor. 2 out of 164 reviews
Rating 2 - Terrible. 7 out of 164 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Hanoi

Very good hotel. Usually, I don't like boutique hotels, but this hotel was superb. Great location, great service, and friendly people. I recommend renting the electric bicycle. When you get to the counter, they explain everything in depth to you, which is unusual, but nice. The room itself was great; it had no windows to the outside, but the price I paid was well worth it. The room was very comfortable and it had a great shower and a very efficient toilet.
Verified

6/10 Okay

Verified traveler

3rd time for stay here, location is very good but breakfast need to improve.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

HYUNMIN

Liked: Staff & service

Very good location

It's in good location around Old quarter but very small room without window. And mostly old.. Anyway I had been staying with relax.
Stayed 4 nights in Nov 2019
Verified

8/10 Good

ONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is very Central in Hoan Kiem area, with a Nice Dialy Breadfast at Level-7 which can view outside scenery!!
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel bien placé dans Hanoi et le vieux quartier. Personnel accueillant et très sympatique. Proche de tous les must see de la ville et des vins restaurants. Cependant, notre chambre était sans fenêtre, et elle était extrêmement humide et toute petite. Je vous recommande de payer un extra pour une meilleure chambre. Catherine, de l'agence de voyage de l'hôtel est très bien ainsi qu'il y a un spa.
Stayed 3 nights in Apr 2019
Verified

6/10 Okay

SEUNG HUN

Liked: Cleanliness, staff & service

잠만 자는거면 좋을듯

직원분은 굉장히 친절해요 아쉬운점은 방이 좁고 창문이 없어서 답답했어요.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
서비스 굿,온수 잘나옴^^ 그러나 모기가 있고 방음,약간 퀴퀴한 냄새는 아쉬움 하지만 전체적으로 가성비를 따져봤을때 평균 이상임.
Stayed 3 nights in Mar 2019
Verified

4/10 Poor

ゆう

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
立地がホアンキエム湖から近くて良いため、利用しました。 朝食は利用しなかったのですが、部屋の設備も良かったと思います。 以下、問題点です。 ・冬の利用だったのですが、エアコンに暖房機能がなかったため、星-1としました。 ・予約していたのにも関わらず、当日部屋がいっぱいで姉妹ホテルに案内されたため、星-1にしました。 ・代わりに案内された姉妹ホテルのグレードが明らかに下で、部屋の設備、朝食、アメニティーの品質がイマイチだったため、星-1にしました。 総合で考えると星2つの評価です。 予約したにも関わらず品質の下がる姉妹ホテルに案内するのは詐欺みたいなものだと思いますので、改善してほしいと思います。
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mai Charming Stay

Staff were friendly and helpful , attentive to my needs. Two thumbs up!
Stayed 8 nights in Oct 2018
Verified

10/10 Excellent

NOBU

Liked: Cleanliness, staff & service, room comfort

有り難うございました

11日間の旅のアレンジをMr.マイクにして頂き、一人では訪ねる事が困難な土地にも対応して頂きましたので目的地は全部回れ、前回同様に他ホテルのスタッフの皆さんにも感謝しております。思い出に残る良い旅をさせて頂きました。
Stayed 1 night in Sep 2018
Verified

8/10 Good

Mccartney

Liked: Cleanliness, staff & service, room comfort

就在三十六行街內，"吃喝買" 非常方便

酒店就在夜市，風景區和還劍湖旅遊區內，非常方便。 酒店附近20米內有便利店，米粉店，商品咨，咖啡廳........不用煩!!! 酒吧街走路只要10分鐘就到......晚上不用怕無聊喔!!
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Jaggy

Liked: Staff & service, room comfort

Overall stay was nice!

Strategic location to city and other attraction but not spacious.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

심단비

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 괜찮은 곳이에요 ㅎㅎ

저렴한 가격에 친절한 직원. 나쁘지 않은 조식. 돈을 더 내면 더 좋은 곳에 묵을 수도 있겠지만 가격대비 괜찮은 곳입니다 ㅎㅎ
Stayed 3 nights in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
On 2 different days there was a roach in the sink. The room had a window but the walk directly outside of it blocked natural light. But I did have lots of light coming into my room @ night time from the hallway both through the fan & the cracks in the door seal (loose term).
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

OHMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗하고 친절한 곳

객실이 전체적으로 깨끗하고 모든 직원들이 친절했습니다.^^
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

shinwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원분들이 상당히 친절하고 호텔이 전체적으로 깨끗해서 만족스러웠습니다.
Stayed 3 nights in Jul 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sehr zentral gelegen.

Das Personal war sehr hilfsbereit und zuvorkommend. Die Zimmer waren nicht sehr groß, aber sauber und ruhig.
Stayed 2 nights in May 2017
Verified

10/10 Excellent

ajith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convineant hotel to staying

I book hotel for three night but I stayed two nights only. Staff very good & always try to help. During our stays that restaurant breakfast was very good ,balanced. Finally I should thanks them for wonderful services. It's worth what I paid. Diffinetly I will stay again if wisits in Hanoi. Regards, Ajith
Verified

6/10 Okay

m

Liked: Staff & service

立地良し。

チェックイン時にツアーを紹介してくれる。 飲食店もオススメを教えてくれる。 部屋は他のレビューにもあるように、カビ臭い感じ。ベッドのクッションもちょい臭い。 私の泊まった部屋は普通のカギで、開け方にコツがいる。 アメニティは、ｼｬﾜｰｷｬｯﾌﾟ、剃刀、歯ブラシ磨き粉、ｼｬﾝﾌﾟｰ、ボディｿｰﾌﾟ、固形石鹸などあり。 タオル類が2日間だけバスタオルだけだった、3日目はハンドタオルもあり。 コップなどがバッチャン焼きで良。 テレビの写り悪。 朝食の内容は良。窓ぎわは蟻に注意。 デポジットは無かった。 従業員の方々は良い印象。ありがとうございました。
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Værdi for pengene og god service

Vi skulle have en enkelt overnatning efter en Ha Long Bay tur inden vi kunne komme videre med en flyver. Personalet på Mai var meget hjælpsomme og hjalp os planlægge vores videre rejse. Der var en underlig lugt på værelset til at starte med, men efter at vi tændte AC'en på fuld blæs forsvandt det.
Verified

10/10 Excellent

Arissara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and best services

I and my sister have been for 6 days and 5 nights in Hanoi and Sapa. The staff at Mai Charming Hotel and Spa here took the best place of services. First start at offering us the most valuable tour in the best price. Took caring of our luggages and offering a nice comfort for us to take a shower even the day we didn't stay at their hotel. Full service of picking us from airport to hotel and hotel to the railway station. With the ticketing services. Staying at the hotel has been so nice. Vary and delicious breakfast are included with the affordable price. The room and stuff were clean and neat. Things were safe and sound here. The last thing was the best touring guide service. The staff was so nice. They never let you go out if you have no idea to travel. They are professional local tour guides. With their recommended attractions, local foods, ice cream, and coffee. You never be bored.
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

JERRY FRONT DESK GUY SCAMMED US! DO NOT STAY HERE

In our 4 month trip across southeast asia this hotel was by far the worst experience we had! Jerry the man working the front desk scammed us. We booked a flight with him through the hotel departing from our next destination and when we got to the airport he never booked our ticket gave us some made up confirmation email. when we called the hotel to get our money back he went back and forth saying he would refund me my money 1 month later and i can't get a hold of him and i never got our $275 USD back. BE WARE OF JERRY HE WILL SCAM YOU! other than that the hotel was nothing special plenty of other hotels in the area for the same price and better quality.
Verified

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Verified

8/10 Good

Mr David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr David Vietnam trip

Nice. New hotel walking distance to lake and old quarter, good breakfast
Verified

10/10 Excellent

Karelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien placé, parfait pour un court séjour

Très bon accueil, chambre confortable, juste un peu bruyant.