See all properties

Shangri-La Hangzhou

4.5 star property
Family-friendly 4.5-star hotel near West Lake

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Garden
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
View from room
Restaurant
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪6 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪7 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪16 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪33 min drive‬

Room options

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

8.0 out of 10
Very good
(2 reviews)
  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

7.6 out of 10
Good
(5 reviews)
  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Executive Suite

  • Partial lake view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Twin Room, Garden View, Lakeside (West Wing Horizon)

  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

  • Hill view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

You may also like

Ad

The Silk Lakehouse, Shangri-La Hangzhou

Xihu
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, 10 reviews
$493 nightly
The price is $522
May 10 - May 11
Total with taxes and fees
The Silk Lakehouse, Shangri-La Hangzhou

About the neighborhood

Hangzhou

Xihu stay.At this Xihu hotel, you'll be within a 5-minute walk of Yui Fei Temple and Solitary Hill. West Lake and Xiling Seal Engraves Society are also within half a mile (1 km).

What's nearby

  • Yui Fei Temple - 3 min walk - 0.2 miles
  • Beishan St - 3 min walk - 0.2 miles
  • West Lake - 6 min walk - 0.3 miles
  • Hangzhou Botanical Garden - 7 min walk - 0.4 miles
  • Zhejiang University Yuquan Campus - 16 min walk - 0.9 miles

Getting around

  • Huanglong Cave Station - 3 min drive
  • Hangzhou Station - 19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪樓外樓 - ‬7 min walk
  • ‪金沙厅 - ‬16 min walk
  • ‪Coffee Garden - ‬1 min walk
  • ‪新新饭店 - ‬10 min walk
  • ‪Shang Palace 香宫 - ‬1 min walk

About this property

Shangri-La Hangzhou

Family-friendly 4.5-star hotel near West Lake
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 9688 square feet (900 square meters) and includes a conference center. A health club, a terrace, and barbecue grills are also featured at the luxury Shangri-La Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 198 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Meeting rooms
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
Shangri-La Hangzhou offers 198 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually decorated. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 519 reviews
$109 nightly
The price is $116
May 5 - May 6
Total with taxes and fees
Sofitel Hangzhou Westlake

Property amenities

Family friendly

  • Children's toys
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Shangri-La Hangzhou to the airport?

Shangri-La Hangzhou is 20.2 mi (45-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La Hangzhou?

As of Apr 26, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on May 10, 2026 start from $125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La Hangzhou have an airport shuttle?

Shangri-La Hangzhou offers an airport shuttle 24 hours a day, on request, for a charge of CNY 600 per vehicle, one-way.

Does Shangri-La Hangzhou offer free breakfast?

Free breakfast isn’t provided at Shangri-La Hangzhou, but buffet breakfast is offered for a fee of CNY 184 per person. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Shangri-La Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Shangri-La Hangzhou?

This hotel offers free self parking.

Does Shangri-La Hangzhou have a pool?

Shangri-La Hangzhou does not have a pool.

Does Shangri-La Hangzhou have a restaurant?

Yes, there are 2 restaurants on site.

Does Shangri-La Hangzhou have a spa?

There are no spa services available at this hotel.

How close is Shangri-La Hangzhou to downtown Hangzhou?

Shangri-La Hangzhou is 1.3 mi away from Hangzhou.

Shangri-La Hangzhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 122 out of 252 reviews
Rating 8 - Good. 75 out of 252 reviews
Rating 6 - Okay. 31 out of 252 reviews
Rating 4 - Poor. 17 out of 252 reviews
Rating 2 - Terrible. 7 out of 252 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Min

Stayed 2 nights in Dec 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sheung Lap, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again
Stayed 2 nights in Oct 2025

10/10 Excellent

Tay

Stayed 2 nights in Oct 2025

10/10 Excellent

Bei

Stayed 2 nights in Oct 2025

8/10 Good

Zheng

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Devin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Stayed 3 nights in May 2025

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Francesca Maria, London

Lovely staff and excellent location
Stayed 1 night in Apr 2025

8/10 Good

Nenad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

10/10 Excellent

Timothy

Stayed 2 nights in Nov 2024

10/10 Excellent

naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024

10/10 Excellent

PARVIZ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024

8/10 Good

Wei Liang

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024

10/10 Excellent

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

SHU JANE

Stayed 3 nights in Oct 2024

8/10 Good

Roy, Hicksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Mikhail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast
Stayed 1 night in Jun 2024

10/10 Excellent

Yanhong

Stayed 1 night in Jun 2024

10/10 Excellent

Jichun

Stayed 4 nights in Apr 2024