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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
5-star luxury hotel near Hangzhou Botanical Garden, connected to a shopping center

Choose dates to view prices

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, sun loungers, lifeguards on site
Exterior
Exterior
Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Reviews
9.8

Exceptional

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Explore the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Popular LocationHangzhou Botanical Garden1 min walk
  • Popular LocationWest Lake2 min drive
  • Popular LocationLingyin Temple3 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)25 min drive

Room options

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room King

  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • 786 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Villa

Lagoon Villa | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Villa

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room King

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (West Lake)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal Villa (West Lake)

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • 1292 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for West Lake Villa

West Lake Villa | Exterior

West Lake Villa

  • 1508 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room 2 Double Beds

  • 786 sq ft
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior
Grand Hyatt Hangzhou
Pool
Spa
Parking included
Free WiFi
4.3 out of 5, Excellent, (358)
The price is $200
per night
$233 total
includes taxes & fees
May 13 - May 14
Grand Hyatt Hangzhou

About the neighborhood

Hangzhou

City center stay.Within a 10-minute walk of this Xihu hotel, you'll find Hangzhou Botanical Garden and Quyuan Park. Also, Yui Fei Temple is within half a mile (1 km) and Su Di Causeway is within 2 miles (3 km).

What's nearby

  • Hangzhou Botanical Garden - 1 min walk
  • Zhejiang University Yuquan Campus - 14 min walk
  • West Lake - 2 min drive
  • Lingyin Temple - 3 min drive
  • Broken Bridge - 4 min drive

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • 朴墅 - 11 min walk
  • 景上书院 - 1 min walk
  • 红烧鱼头 - 11 min walk
  • 老地方麻辣鱼馆 - 10 min walk
  • Amigo Restaurant& Bar - 9 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

5-star luxury hotel near Hangzhou Botanical Garden, connected to a shopping center
Four Seasons Hotel Hangzhou at West Lake offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5543 square feet (515 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury Four Seasons Hotel Hangzhou at West Lake. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 5543 sq ft of conference space
  • 515 sq m of conference space
  • Built in 2010
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The SPA has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Japanese

Property amenities

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Free crib
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 285 for adults and CNY 143 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 285 for adults and CNY 143 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

How close is Four Seasons Hotel Hangzhou at West Lake to the airport?

Four Seasons Hotel Hangzhou at West Lake is 21 mi (26-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of Apr 29, 2024, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on May 26, 2024 start from $517.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Seasons Hotel Hangzhou at West Lake have an airport shuttle?

Airport shuttle services are not available at Four Seasons Hotel Hangzhou at West Lake.

Does Four Seasons Hotel Hangzhou at West Lake offer free breakfast?

Free breakfast isn’t provided at Four Seasons Hotel Hangzhou at West Lake, but buffet breakfast is offered for a fee of CNY 285 for adults and CNY 143 for children. It's available every day from 6:30 AM to 11:30 AM.

Is there a casino at Four Seasons Hotel Hangzhou at West Lake?

No, there is no casino at this hotel.

What time is check-in at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Four Seasons Hotel Hangzhou at West Lake?

This hotel offers free self parking.

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Four Seasons Hotel Hangzhou at West Lake features an indoor pool.

Does Four Seasons Hotel Hangzhou at West Lake have a restaurant?

There are 2 onsite restaurants, offering options like garden views and al fresco dining.

Does Four Seasons Hotel Hangzhou at West Lake have a spa?

Pamper yourself with a day at The SPA, where you can enjoy aromatherapy, body scrubs, and body treatments.

How close is Four Seasons Hotel Hangzhou at West Lake to downtown Hangzhou?

Four Seasons Hotel Hangzhou at West Lake is 1.6 mi away from Hangzhou.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 146 out of 163 reviews" "
Rating 8 - Good. 14 out of 163 reviews" "
Rating 6 - Okay. 2 out of 163 reviews" "
Rating 4 - Poor. 0 out of 163 reviews" "
Rating 2 - Terrible. 1 out of 163 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YAN, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wenzhe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

YILIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing Chi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

10/10 Excellent

JEANCLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sophie, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020