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United-21 Citymark - Gurgaon

4.0 star property
4-star spa hotel in Sector 12A

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Photo gallery for United-21 Citymark - Gurgaon

Lobby
Hallway
Premium bedding, minibar, individually decorated, individually furnished
Restaurant
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Explore the area

View in a map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001
  • Place, Medanta
    ‪3 min drive‬
  • Place, Fortis Memorial Research Institute
    ‪7 min drive‬
  • Place, Artemis Hospital Gurgaon
    ‪7 min drive‬
  • Airport, Delhi (DEL-Indira Gandhi Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, minibar, individually decorated, individually furnished

Suite, 1 Double Bed

  • 775 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, individually decorated, individually furnished

Deluxe Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Gurugram

Heart of Gurugram.Your stay at this Sector 12A hotel places you within 2 miles (3 km) of Galaxy Mall and Google Signature Towers. The Paintball Co and Unitech Cyber City are also within 3 miles (5 km).

What's nearby

  • Medanta - 3 min drive - 2.0 miles
  • Gurgaon Central Mall - 5 min drive - 3.2 miles
  • Fortis Memorial Research Institute - 7 min drive - 3.8 miles
  • DLF Cyber City - 7 min drive - 4.5 miles
  • Artemis Hospital Gurgaon - 7 min drive - 3.8 miles

Getting around

  • MG Road Station - 5 min drive
  • Sikandarpur RMRG Station - 8 min drive
  • Indira Gandhi International Airport (DEL) - 19 min drive

Restaurants

  • ‪Cocktails and Dreams Speakeasy - ‬4 min drive
  • ‪Civil Lines Amritsari Lassi Wala - ‬13 min walk
  • ‪Nagpal's Special Chole Bhature Paneer Wale - ‬13 min walk
  • ‪Subway - ‬3 min drive
  • ‪Bikanerwala - ‬10 min walk

About this property

United-21 Citymark - Gurgaon

4-star spa hotel in Sector 12A
United-21 Citymark - Gurgaon offers its guests a full-service spa, an outdoor pool, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness center, a sauna, and spa services are also featured at the business-friendly United-21 Citymark - Gurgaon. Self parking and valet parking are free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • Built in 2010
  • Deli
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Concierge
  • Bar or lounge
  • Dining venue
United-21 Citymark - Gurgaon offers 80 accommodations with minibars and complimentary newspapers. These individually decorated and furnished accommodations include single sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Gurugram hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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  • Free WiFi
  • Air conditioning
  • Breakfast available
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Policies

Check-out

Check-out before noon

Special check-in instructions

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 500 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 999

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: INR 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

How close is United-21 Citymark - Gurgaon to the airport?

United-21 Citymark - Gurgaon is 10.6 mi (19-min drive) away from the Indira Gandhi International Airport (DEL) airport, the closest popular airport to the property.

Does United-21 Citymark - Gurgaon have an airport shuttle?

Airport shuttle services are not available at United-21 Citymark - Gurgaon.

Does United-21 Citymark - Gurgaon offer free breakfast?

United-21 Citymark - Gurgaon does not offer free breakfast.

Is there a casino at United-21 Citymark - Gurgaon?

No, there is no casino at this hotel.

What time is check-in at United-21 Citymark - Gurgaon?

Check-in end time: anytime.

Is there free parking at United-21 Citymark - Gurgaon?

This hotel offers free self parking and valet parking.

Does United-21 Citymark - Gurgaon have a pool?

United-21 Citymark - Gurgaon features an outdoor pool.

Does United-21 Citymark - Gurgaon have a restaurant?

Yes, there is a restaurant on site.

Does United-21 Citymark - Gurgaon have a spa?

This hotel has a spa, which features massages, body wraps, and body scrubs.

How close is United-21 Citymark - Gurgaon to downtown Gurugram?

United-21 Citymark - Gurgaon is 0.6 mi away from Gurugram.

Reviews

United-21 Citymark - Gurgaon Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities
Rating 10 - Excellent. 10 out of 38 reviews
Rating 8 - Good. 17 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

Reviews

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Skip the Beating

Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.

4/10 Poor

Kumarjit, India

Disliked: Room comfort

Hotel location is awful

Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort

Value for Money

Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money

Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious quiet room and fantastic service

when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel was amazing!Will stay again next year.

It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pathetic hotel

The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puts hospitality to shame.

Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Ots gud. We enjoy our stay

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Verg good Hotel

Short stay at this hotel, Would recommend it.

10/10 Excellent

Jack Bhatia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service

We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.

10/10 Excellent

Jack Bhatia, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel,excellent service.

Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort

Needs slight attention

Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christina Nicolaides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well deserved 4* hotel

We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.

8/10 Good

sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug, Olathe, KS, USA

Liked: Cleanliness, staff & service, room comfort

Nice hotel but food was expensive

Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.