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Hotel Riu Plaza Guadalajara

5.0 star property
5-star luxury hotel near Minerva Roundabout

Choose dates to view prices

Photo gallery for Hotel Riu Plaza Guadalajara

Exterior
Front of property
Bar (on property)
Lobby
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

View in a map
Av. Lopez Mateos 830 Col. Chapalita, Guadalajara, JAL, 44500
  • Place, Glorieta Chapalita
    ‪12 min walk‬
  • Place, Minerva Roundabout
    ‪14 min walk‬
  • Place, Expo Guadalajara
    ‪19 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪23 min drive‬

Room options

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • 376 sq ft
  • Sleeps 2

View all photos for Suite Premium

Free minibar items, in-room safe, desk, iron/ironing board

Suite Premium

  • 764 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • 376 sq ft
  • Sleeps 4

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • 462 sq ft
  • Sleeps 3

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

9.4 out of 10
Exceptional
(3 reviews)
  • 376 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

9.0 out of 10
Wonderful
(2 reviews)
  • 376 sq ft
  • Sleeps 4

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

10.0 out of 10
Exceptional
(2 reviews)
  • 462 sq ft
  • Sleeps 3

View all photos for Room Executive with View

Free minibar items, in-room safe, desk, iron/ironing board

Room Executive with View

  • 409 sq ft
  • Sleeps 2

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • 462 sq ft
  • Sleeps 3

View all photos for Quadruple Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Quadruple Room Executive

  • 462 sq ft
  • Sleeps 3

View all photos for Suite Premium

Free minibar items, in-room safe, desk, iron/ironing board

Suite Premium

  • 764 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • 376 sq ft
  • Sleeps 4

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • 376 sq ft
  • Sleeps 4

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • 376 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Free minibar items, in-room safe, desk, iron/ironing board

Room Deluxe

  • 376 sq ft
  • Sleeps 2

View all photos for Room Executive

Free minibar items, in-room safe, desk, iron/ironing board

Room Executive

  • 409 sq ft
  • Sleeps 2

View all photos for Deluxe Room, 2 Twin Beds

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Twin Beds

9.4 out of 10
Exceptional
(66 reviews)
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Twin Beds

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds

8.8 out of 10
Excellent
(15 reviews)
  • 498 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed with Sofa bed

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Executive Level

8.8 out of 10
Excellent
(13 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 2 Twin Beds, Executive Level

10.0 out of 10
Exceptional
(4 reviews)
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Senior Suite, 1 King Bed (Crown Level Access)

Free minibar items, in-room safe, desk, iron/ironing board

Senior Suite, 1 King Bed (Crown Level Access)

9.4 out of 10
Exceptional
(24 reviews)
  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed with Sofa bed, Executive Level

9.8 out of 10
Exceptional
(23 reviews)
  • 498 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Room, 2 Twin Beds, Executive Level

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds, Executive Level

9.8 out of 10
Exceptional
(8 reviews)
  • 506 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(144 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Twin Beds (MX)

9.4 out of 10
Exceptional
(76 reviews)
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed (MX)

9.4 out of 10
Exceptional
(86 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 2 Twin Beds, Executive Level (MX)

10.0 out of 10
Exceptional
(7 reviews)
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Twin Beds, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds, Executive Level (MX)

10.0 out of 10
Exceptional
(7 reviews)
  • 391 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Executive Level (MX)

9.8 out of 10
Exceptional
(11 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Twin Beds (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 2 Twin Beds (MX)

9.6 out of 10
Exceptional
(14 reviews)
  • 505 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed, Executive Level (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Executive Level (MX)

9.2 out of 10
Wonderful
(15 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed (MX)

8.0 out of 10
Very good
(4 reviews)
  • 498 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed (MX Crown Level Access)

Free minibar items, in-room safe, desk, iron/ironing board

Senior Suite, 1 King Bed (MX Crown Level Access)

9.8 out of 10
Exceptional
(20 reviews)
  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidential with Street View

Living room | 32-inch flat-screen TV with satellite channels, TV

Suite Presidential with Street View

  • 1302 sq ft
  • Sleeps 2

View all photos for Suite Presidential with Street View

Bathroom | Eco-friendly toiletries, hair dryer, towels

Suite Presidential with Street View

  • 1302 sq ft
  • Sleeps 2

View all photos for Deluxe Room (Hotwire ROH)

Free minibar items, in-room safe, desk, iron/ironing board

Deluxe Room (Hotwire ROH)

  • 391 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Free minibar items, in-room safe, desk, iron/ironing board

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1302 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (MX)

Free minibar items, in-room safe, desk, iron/ironing board

Presidential Suite, 1 King Bed (MX)

  • 2598 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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Property entrance

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  • Parking included
  • Free WiFi
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4.5 out of 5, Wonderful, 1,528 reviews
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About the neighborhood

Guadalajara

Heart of Guadalajara.Your stay at this Zona Expo hotel places you within 2 miles (3 km) of Minerva Roundabout and Expo Guadalajara. World Trade Center and US Consulate General Guadalajara are also within 3 miles (5 km).

What's nearby

  • Glorieta Chapalita - 12 min walk - 0.7 miles
  • Minerva Roundabout - 14 min walk - 0.8 miles
  • World Trade Center - 15 min walk - 0.9 miles
  • Expo Guadalajara - 19 min walk - 1.0 mile
  • US Consulate General Guadalajara - 5 min drive - 2.2 miles

Getting around

  • Mexicaltzingo Station - 4 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 31 min drive

Restaurants

  • ‪Hotel Riu Plaza Guadalajara - ‬1 min walk
  • ‪Decapolis - ‬1 min walk
  • ‪Rooftop Bar Riu Plaza Giadalajara - ‬2 min walk
  • ‪Dreams Lobby Bar - ‬1 min walk
  • ‪Blue Moon - ‬1 min walk

About this property

Hotel Riu Plaza Guadalajara

5-star luxury hotel near Minerva Roundabout
Hotel Riu Plaza Guadalajara offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Riu Plaza Guadalajara. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Guadalajara hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 40 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2011
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Riu Plaza Guadalajara offers 556 air-conditioned accommodations with minibars (stocked with some free items) and safes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

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Hard Rock Hotel Guadalajara
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Property amenities

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (MXN 90 per night)
  • Secured, covered valet parking on site (MXN 150 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 20 accessible parking spaces
  • Accessible shuttle
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (45 inches high)
  • Hand-held showerhead
  • Handrails in stairways (43 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Plaza Guadalajara

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: MXN 90 per night
  • Covered valet parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Riu Plaza Guadalajara
Riu Plaza Guadalajara
RIU Plaza Guadalajara Hotel
RIU Plaza
Riu Plaza Guadalajara
Hotel Riu Plaza Guadalajara Hotel
Hotel Riu Plaza Guadalajara Guadalajara
Hotel Riu Plaza Guadalajara Hotel Guadalajara

Frequently asked questions

How close is Hotel Riu Plaza Guadalajara to the airport?

Hotel Riu Plaza Guadalajara is 13.5 mi (31-min drive) away from the Don Miguel Hidalgo y Costilla Intl. Airport (GDL) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Plaza Guadalajara?

As of Dec 17, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Plaza Guadalajara on Dec 18, 2025 start from $112.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Plaza Guadalajara have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Plaza Guadalajara.

Does Hotel Riu Plaza Guadalajara offer free breakfast?

Hotel Riu Plaza Guadalajara does not offer free breakfast.

Is there a casino at Hotel Riu Plaza Guadalajara?

No, there is no casino at this hotel, but Majestic Casino (4-min drive) is nearby.

What time is check-in at Hotel Riu Plaza Guadalajara?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Riu Plaza Guadalajara?

Free parking is not available at this hotel. Self parking is available for MXN 90 per night, and valet parking for MXN 150 per night.

Does Hotel Riu Plaza Guadalajara have a pool?

Hotel Riu Plaza Guadalajara features an outdoor pool.

Does Hotel Riu Plaza Guadalajara have a restaurant?

Yes, there are 2 restaurants on site.

Does Hotel Riu Plaza Guadalajara have a spa?

There are no spa services available at this hotel.

How close is Hotel Riu Plaza Guadalajara to downtown Guadalajara?

Hotel Riu Plaza Guadalajara is 3.1 mi away from Guadalajara.

Hotel Riu Plaza Guadalajara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3089 out of 4135 reviews
Rating 8 - Good. 603 out of 4135 reviews
Rating 6 - Okay. 205 out of 4135 reviews
Rating 4 - Poor. 109 out of 4135 reviews
Rating 2 - Terrible. 129 out of 4135 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Stayed 6 nights in Nov 2025

10/10 Excellent

JOSE, houston

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Omar

Stayed 2 nights in Nov 2025

10/10 Excellent

jose, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Livingston

Stayed 3 nights in Sep 2025

10/10 Excellent

Bernabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms Air conditioning its great Events at lobby Mine fridge
Stayed 6 nights in Sep 2025

10/10 Excellent

Jaleel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming, hotel is nice and clean , right in the middle of the city with a cool view at the 41st floor with 360 views of the whole entire city !
Stayed 3 nights in Sep 2025

4/10 Poor

juan

Stayed 2 nights in Sep 2025

10/10 Excellent

rafael

Stayed 2 nights in Sep 2025

10/10 Excellent

Yessica, Nederland

Stayed 5 nights in Sep 2025

8/10 Good

Jesus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Alejandro

Stayed 4 nights in Sep 2025

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveríamos a ir otra vez con mucho gusto

Stayed 1 night in Sep 2025

10/10 Excellent

Hojoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

8/10 Good

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel easy to get around the city
Stayed 4 nights in Aug 2025

10/10 Excellent

yolanda, el cerrito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 360 bar was amazing, very friendly staff, food and drinks were excellent and must see view. All around worth the stay- memorable
Stayed 5 nights in Sep 2025

10/10 Excellent

Beda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and breakfast. Everything OK to excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Ma del carmen

Traveled with family
Liked: Amenities
Lovely place
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with a smile!! Plenty of staff to make your stay comfortable!
Stayed 4 nights in Sep 2025

10/10 Excellent

Anilu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking roof top with incredible view to my beautiful city of Guadalajara.
Sky is the limit.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Sergio

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay with Some Improvements Needed I had a pleasant stay at Hotel Riu Plaza Guadalajara. The room was spacious, very clean, and offered a beautiful view of the city. Room service was excellent — quick, attentive, and made my stay more comfortable. On the other hand, I did notice staff openly discussing work complaints in guest areas, which felt unprofessional and affected the atmosphere. The main issue came at check-out: I had a credit balance, but the front desk couldn’t process my refund due to an earlier clerical error. I was told it would be handled later, but I left without clear confirmation, which was frustrating. Overall, this is a comfortable and well-located hotel with good service, but management should improve staff professionalism and front desk procedures to ensure a smoother guest experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025