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4.6 out of 5

"After having an uncomfortable experience in another city, we enjoyed our stay at the RIU Guadalajara. We give this hotel six stars. The view of the c ... " More

By a verified traveler on Wed 13 Jun 2018

Hotel Description

4.5-star luxury hotel near La Minerva

City center stay

Your stay at this Chapalita hotel places you within 2 miles (3 km) of La Minerva and Expo Guadalajara. Avienda Chapultepec and United States Consulate Guadalajara are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and unwind at the swim-up bar and bar/lounge.

Free WiFi, flat-screen TVs

The 550 guestrooms boast modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities include 24-hour room service, minibars (stocked with some free items), and coffee/tea makers.

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$73 per night

Family Room, 2 Twin Beds, Executive Level (B2C)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Family Room, 1 King Bed, Executive Level (B2C)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Twin Beds (B2C)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 2 Twin Beds, Executive Level

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Senior Suite, 1 King Bed (Crown Level Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

RIU Plaza Guadalajara ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for RIU Plaza Guadalajara

Everyone (4) Business (1) Family (2)
5 out of 5
The pool was great. The staff was very helpful and the room was amazing

Posted by on May 26, 2019

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5 out of 5

Posted by on May 12, 2019

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5 out of 5

Posted by on Jan 14, 2019

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Comment from Hotel Management

Jan 19, 2019 by CUSTOMER SERVICES

Agradecemos su preferencia, esperamos pronto contar con su visita de nuevo.

5 out of 5
Great hotel and great brunch. Everyone was so nice!

Posted by on Dec 29, 2018

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5 out of 5

Best choice we made on this vacation

Pros: At a par with the best hotels in Europe.
Cons: The card access system in the elevators needs maintenance; our room keys did not register correctly a few times.
Location: Centrally located in this city.
After having an uncomfortable experience in another city, we enjoyed our stay at the RIU Guadalajara. We give this hotel six stars. The view of the city from the 31st floor was spectacular; the included breakfast outstanding; room presentation and cleanliness very enjoyable and the personnel polite and helpful.

Posted by , from Kansas on Jun 13, 2018

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4 out of 5

Nice hotel 20 min. from airport in light traffic

Pros: Very modern and clean with pleasant bar area and breakfast buffet is good.
Cons: Taxi service available with ability to use credit cards. Put clocks in the room.
Location: 20 minutes from airport in light traffic.
Hotel was very nice. Very modern and clean. Nice bar area to relax in. Did not have airport shuttle available. Had to taxi to hotel. Next morning taxi was available at hotel but had to pay cash, did not take credit cards and for business travel this is not convenient. Breakfast buffet was very nice with lots of choices. Only could use it one day as it starts at 6:30AM and there is a flight out at 6:30AM , so would be nice to have a little service of coffee or something small available for those early morning travelers. No clock in room, was strange. Staff was pleasant, but not too forthcoming of other places to dine in the area. Was looking for some local cuisine and establishments to enjoy. Overall nice place.

Posted by , from St Marys, PA on Feb 22, 2017

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5 out of 5

this hotel is beautiful

Pros: Free Internet
Cons: everthing is perfecr
the bar is really poor, no music in the bar is really quiet, no like this area, need more party.

Posted by , from Texas, USA on Feb 22, 2013

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4 out of 5

Nice but Could be Better

Pros: Close restaurants, Free Internet
When entering the Hotel you will be pleasently suprised. It has a very nice "Planta Baja" or first floor.. My only deal with this hotel is the beds. The beds are smaller than a regular full size bed and are not very comftorable. The bathroom was not as clean as it should be.. you could see hair and just accumulated dirt in the edges.. to be as new as it is they need to pay more attention to the cleaning service. It has one of the best views in the city, location is great, they have free wifi, there is an OXO (small convenience store) on the next block.. Overall a decent experience.. would have been upset if i would of paid full price for hotel room. If you are expecting the "free breakfast" not all rooms "qualify" for free breakfast.

Posted by , from Indiana, USA on Jun 30, 2012

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2 out of 5

really bad service

Pros: Free breakfast, Free Internet
Very nice hotel, but is overrated. The service is terrible, booked room online and when arrived they had changed the reservation price, had to speak to manager and they made me prove my online price by logging into my email via iphone. Asked for a wake up call, never got it. Asked for ironing service, took 30 min to arrive + 1 hour to iron. Tap water is undrinkable as noted by their sign, but they only sell you small water bottles at an expensive price. The bars close early if there is few people, even if they leave you hanging. Had too many issues with the hotel to return, made my stay stressful, and i'm an easy going kinda guy.

Posted by , from Los Angeles, CA, USA on Apr 26, 2012

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5 out of 5

Beautiful new hotel very near heart of downtown

Pros: Free breakfast, Free Internet
Front desk staff exceptionally helpful. My only complaint is there are only 3 elevators and they are small by US standards (but the other hotels in Guadalajara appear to have the same issue) for half the floors (so 550 rooms divided by half...3 elevators for 225 rooms) These elevators SAY they are for 15 people, but we had up to 9 people in them and it was TIGHT. They were also unusually slow. Highly recommend Valet parking if you have your own car...much cheaper than self parking and Valets superb. Security right out front and seems to be a safe neighborhood. There is a currency exchange right arond the corner, but not in the hotel. Breakfast was Incredible! Anything and Everything you could imagine is available. By far the best we've ever seen. Only drawback, no cold milk (only very warm) but I'm sure if we'd have asked...they would have chilled some for us! Don't be shy, they'll accommodate!

Posted by , from Washington DC on Oct 25, 2011

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Property Features

RIU Plaza Guadalajara offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A fitness center, spa services, and a terrace are also featured at the luxury RIU Plaza Guadalajara. Parking is available for a fee. This Art Deco Guadalajara hotel is smoke free.

  • 1 building
  • 550 guestrooms or units
  • 40 levels
  • 2 dining venues
  • Built in 2011
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) (21.3 km / 13.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

RIU Plaza Guadalajara offers 550 air-conditioned accommodations with minibars (stocked with some free items) and safes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Decapolis - This restaurant serves breakfast and lunch.

Chardonnay - This restaurant specializes in fusion cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Spa Services

RENOVA has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a mud bath, a sauna, a steam room, and Turkish bath/hammam.

Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 15
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 350 per person (approximately)
  • Self parking fee: MXN 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Riu Plaza Guadalajara
  • Riu Plaza Guadalajara
  • RIU Plaza Guadalajara Hotel
  • RIU Plaza

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.