Skip to main content
Beginning of main content
5.0 out of 5

"are stay was very nice just like the previos stays service for driver at the desk great have fun " More

By a verified traveler on Sat 23 Oct 2021

Enter dates to see availability

Hotel Description

3.5-star hotel near La Minerva

Heart of Guadalajara

You'll find La Minerva and US Consulate General Guadalajara within 2 miles (3 km) of this hotel. Expo Guadalajara and Guadalajara Cathedral are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a coffee shop, and a terrace are also offered.

Free WiFi, flat-screen TVs

The 140 individually decorated guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include coffee/tea makers and free bottled water.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$55* Per night/room Nov 7 - Nov 8

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Urban Guadalajara ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Krystal Urban Guadalajara

Everyone (2) Family (3)
5 out of 5
are stay was very nice just like the previos stays service for driver at the desk great have fun

Posted by on Oct 23, 2021

Was this review helpful to you?
5 out of 5

Posted by on Nov 13, 2019

Was this review helpful to you?
Comment from Hotel Management

Nov 21, 2019 by Nayeli L.

Gracias por dedicar tiempo a calificarnos. Nos complace saber que cumplimos con nuestro compromiso de brindar un servicio de primera calidad. Cordialmente, Nayeli L

5 out of 5
ayy ok 3th time there food ok bar slow but pleasant

Posted by , from Guadalajara on Oct 25, 2019

Was this review helpful to you?
Comment from Hotel Management

Oct 25, 2019 by Nayeli L.

Thank you to take the time to share the comments about your experience with us. We are glad to know that overall you had a good experience. We are working everyday to be better and bring all our guest the best stay. We hope you give us the opportunity to have you again, it will be a pleasure for us. Best regards, Nayeli López. Quality Manager.

5 out of 5
Excellent hotel. Staff is wonderful ! Clean and very well located. I want to thank 2 wonderful and excellent bellboys, Ivan and David for all their wonderful help. Krystal Urban, you need more people like them! Very professional and helpful. Always there to help. The dinning room needs lots of improvement! They need to be quick on their toes when a customer sits down and go to the table more often, but overall it was great..

Posted by , from Sunnyvale California on Oct 26, 2018

Was this review helpful to you?
Comment from Hotel Management

Oct 30, 2018 by Nayeli L - Quality Manager

Dear Elvira, For us, the most important thing is your satisfaction, that is why we are proud to know that your stay was extraordinary thanks to the hard work of our coworkers. Rest assured that we have already sent your comments to motivate them to always provide a quality service that you deserve. We will be happy to have you again! Nayeli López Gerente de Calidad

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Urban Guadalajara. Limited free parking is available on a first-come, first-served basis. This 3.5-star Guadalajara hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 14 levels
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Krystal Urban Guadalajara has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Krystal Urban Guadalajara

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 268 for adults and MXN 155 for children (approximately)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara
  • Krystal Urban Hotel
  • Krystal Urban
  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara Guadalajara
  • Krystal Urban Guadalajara Hotel Guadalajara

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.travelocity.com/Guadalajara-Hotels-Krystal-Urban-Guadalajara.h13108208-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Guadalajara-Hotels-Krystal-Urban-Guadalajara.h13108208-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Guadalajara-Hotels-Krystal-Urban-Guadalajara.h13108208-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.