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Claremont Resort & Club

5.0 star property
Family-friendly 5-star hotel near Lawrence Hall of Science

Choose dates to view prices

Photo gallery for Claremont Resort & Club

3 outdoor pools, open 6:00 AM to 9:00 PM, pool umbrellas, sun loungers
Suite, 1 King Bed, Bay View, Tower | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Terrace/patio
Egyptian cotton sheets, premium bedding, down comforters, in-room safe
47-inch flat-screen TV with digital channels, Smart TV, table tennis

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar

Explore the area

View in a map
41 Tunnel Road, Berkeley, CA, 94705
  • Place, University of California, Berkeley
    ‪8 min walk‬
  • Place, Telegraph Avenue
    ‪19 min walk‬
  • Place, Greek Theater
    ‪5 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Roll In Shower)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Bay View (Grab Bars)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed, Accessible, Bay View (Grab Bars)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed (with Sofabed)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 1 Queen Bed (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Accessible, Bay View (Grab Bars)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 Queen Bed, Accessible, Bay View (Grab Bars)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Bay View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 2 Queen Beds, Bay View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Bay View (Roll In Shower)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed, Accessible, Bay View (Roll In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (King, Grab Bars)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Accessible (King, Grab Bars)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (with Sofabed)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 2 Queen Beds (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Bay View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Signature Room, 1 King Bed, Bay View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bay View (Grab Bars)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Bay View (Grab Bars)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible (Roll In Shower)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 2 Queen Beds, Accessible (Roll In Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 2 Queen Beds, Bay View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Signature Room, 2 Queen Beds, Bay View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Double Beds, Bay View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 2 Double Beds, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Designer toiletries, hair dryer, bathrobes, towels

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, 2 Double Beds

7.6 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Queen)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (Queen)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Bay View (King)

Suite, 1 Bedroom, Bay View (King) | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Bay View (King)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Grab Bars)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed, Accessible (Grab Bars)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (King)

Designer toiletries, hair dryer, bathrobes, towels

Suite, 1 Bedroom (King)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Bay View (King)

Presidential Suite, 1 Bedroom, Bay View (King) | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Presidential Suite, 1 Bedroom, Bay View (King)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Accessible (Grab Bars)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Classic Room, 1 Queen Bed, Accessible (Grab Bars)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Bay View

Deluxe Room, 1 Queen Bed, Bay View | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 Queen Bed, Bay View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Bay View, Tower

Suite, 1 King Bed, Bay View, Tower | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Suite, 1 King Bed, Bay View, Tower

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bay View

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, 1 King Bed, Bay View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Bay View (King)

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Signature Suite, 1 Bedroom, Bay View (King)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Berkeley

Central Berkeley getaway .With a stay at this Claremont Hills hotel, you'll be within half a mile (1 km) of University of California, Berkeley and 2 miles (3 km) of Greek Theater. Also, Lawrence Hall of Science is within 3 miles (5 km) and Oakland Museum of California is within 6 miles (10 km).

What's nearby

  • University of California, Berkeley - 8 min walk - 0.5 miles
  • Telegraph Avenue - 19 min walk - 1.1 miles
  • Alta Bates Summit Medical Center - 3 min drive - 1.2 miles
  • Memorial Stadium - 4 min drive - 1.4 miles
  • Greek Theater - 5 min drive - 1.8 miles

Getting around

  • Rockridge Station - 4 min drive
  • Berkeley Station - 11 min drive
  • Oakland Intl. Airport (OAK) - 26 min drive

Restaurants

  • ‪Claremont Club - ‬14 min walk
  • ‪The Station Berkeley Burgers - ‬6 min walk
  • ‪Fournée Bakery - ‬5 min walk
  • ‪Gordo Taqueria - ‬16 min walk
  • ‪Limewood Bar & Restaurant - ‬2 min walk

About this property

Claremont Resort & Club

Family-friendly 5-star hotel near Lawrence Hall of Science
Claremont Resort & Club offers its guests 3 outdoor swimming pools, outdoor tennis courts, a health club, and a hot tub. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges.

Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Claremont Resort & Club. Parking is available for a fee.

This Tudor Berkeley hotel is smoke free.

  • 1 building
  • 276 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 3 bars or lounges
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1915
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Coffee shop
Claremont Resort & Club offers 276 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 47-inch Smart televisions come with premium digital channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 32 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • Lifeguards on site
  • Microwave on request
  • Playground
  • Pool gate
  • Refrigerator on request
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered self parking on site (USD 35 per night)
  • Secured, uncovered valet parking on site (USD 55 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 52 per person
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • 4 outdoor pickleball courts
  • 8 outdoor tennis courts
  • Bicycle rentals
  • Books
  • Children's club
  • Fitness classes
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • Tennis lessons
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch smart TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Streaming fitness classes
  • Water-efficient showers
  • Workout apparel

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 49.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 57 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Lending library access
  • Newspaper
  • Pool access
  • Hot tub access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 52 per person
  • Uncovered self parking fee: USD 35.00 per night
  • Uncovered valet parking fee: USD 55.00 per night
  • Pet fee: USD 49.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Claremont Club Berkeley
Claremont Hotel
Claremont Club Fairmont Hotel Berkeley
Claremont Hotel Berkeley
Claremont Club Fairmont Hotel
Claremont Resort Berkeley
Claremont Hotel Club Fairmont Hotel Berkeley
Claremont Hotel Club Fairmont Hotel
Claremont Club Fairmont Berkeley
Claremont Club Fairmont
Claremont Hotel Club Berkeley
The Claremont Resort Club
Claremont Resort & Club Hotel
Claremont Resort & Club Berkeley
Claremont Club Spa A Fairmont Hotel
Claremont Resort & Club Hotel Berkeley

Frequently asked questions

How close is Claremont Resort & Club to the airport?

Claremont Resort & Club is 14.4 mi (26-min drive) away from the Oakland Intl. Airport (OAK) airport, the closest popular airport to the property.

How much does it cost to stay at Claremont Resort & Club?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Claremont Resort & Club on Dec 14, 2025 start from $339.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Claremont Resort & Club have an airport shuttle?

Airport shuttle services are not available at Claremont Resort & Club.

Does Claremont Resort & Club offer free breakfast?

Free breakfast isn’t provided at Claremont Resort & Club, but cooked-to-order breakfast is offered for a fee of between USD 10 and 52 per person. It's available every day from 8:00 AM to 1:00 PM.

Is there a casino at Claremont Resort & Club?

No, there is no casino at this hotel, but San Pablo Lytton Casino (18-min drive) is nearby.

What time is check-in at Claremont Resort & Club?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Claremont Resort & Club?

Free parking is not available at this hotel. Self parking is available for USD 35.00 per night, and valet parking for USD 55.00 per night.

Does Claremont Resort & Club have a pool?

Claremont Resort & Club features 3 outdoor pools. Guests can enjoy pool access from 6:00 AM to 9:00 PM.

Does Claremont Resort & Club have a restaurant?

There are 3 onsite restaurants, offering options like Californian cuisine, ocean views, and al fresco dining.

Does Claremont Resort & Club have a spa?

This hotel doesn't have a spa, but it does offer Swedish massages, facials, and reflexology.

How close is Claremont Resort & Club to downtown Berkeley?

Claremont Resort & Club is 1.9 mi away from Berkeley.

Reviews

Claremont Resort & Club Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 648 out of 1000 reviews
Rating 8 - Good. 158 out of 1000 reviews
Rating 6 - Okay. 113 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

Reviews

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

David, Tacoma

Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a room with a view of the bay. However, the view was obstructed by scaffolding due to ongoing renovations. We had to pay more to upgrade to a room with no scaffolding. There should have been a notice that the views were obstructed when we first booked the room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Gilberto Ortiz, CYPRESS

Great property in the hills quite and great friendly staff.
Stayed 3 nights in Jul 2025

6/10 Okay

Judy

Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Claremont is a lovely old hotel with quite a history. Our room was small and a king size bed really filled the room leaving little room for any kind of comfortable longe chair.
Stayed 3 nights in Aug 2025

2/10 Terrible

sheila ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vomit in the room & scaffolding all around - thus a sleepless night. My son ultimately slept in our rental car in the parking lot due to the stench. The next day we were offered a room with a shredded window treatment, a crooked painting and screaming children from the pool below by management. No regard for Platinum VIP status; this is a property with 279 rooms! We were charged $150 for a lunch that was delivered/eaten by other guests. Upon my check out I honestly could not be bothered to have a conversation. I hope that someone who cares in this orginazation takes the time to actually follow up on this & realises how decent clients are treated.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding on every way.
Stayed 1 night in Sep 2025

10/10 Excellent

Norm, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing

Sadly, we did not have a good stay at the Claremont this time. We’ve been visiting for the past 10 years. The past couple of visits have been disappointing to say the least. This time we booked a deluxe room with two queen beds and we were put in a small, tiny room with a small bathroom with barely any room to move around. I doubt the beds were queen. Worst of all the AC did not work. This is unacceptable in a luxury hotel. We called to report the AC issue and the customer service was again super disappointing. Even though they did apologize and admitted that the AC system is old and cannot keep up with the heat on a hot day, they gave us credit of under 10% of the cost of our stay - that’s not nearly enough to compensate for not being able to sleep due to the heat in our room. And they never checked back with us to say their engineer came and solved the AC issue or did not solve the issue or if we need anything else. When we checked out, they did not ask us if we had a good stay, they did not even wish us a good day. Terrible customer service, especially given that this is a luxury hotel. They also said they can’t move us to another room because they are oversold - why would they end up oversold?? I hope they bring in new management and turn this around quickly because this is an otherwise beautiful historical property, lovely grounds and view, lots of potential.
Stayed 2 nights in Aug 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Relaxing stay but poor customer service

The hotel is amazing and historical but the customer service is definitely lacking at the front desk and pool area.
Stayed 3 nights in Aug 2025

10/10 Excellent

xinjie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very pretty but we didn’t get to enjoy the property and activities
Stayed 2 nights in Aug 2025

8/10 Good

Terri Bendyna

Stayed 5 nights in Aug 2025

10/10 Excellent

Victoria

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Bruce

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the gym/pool, loved the classic style
Stayed 1 night in Aug 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Joseph, Gold River

Stayed 1 night in Aug 2025

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025