2/10 Terrible
Pallavi
Traveled with family
Jul 22, 2025
First of all, the property is in Wengen and not in Lauterbrunnen as listed on Expedia. It takes a 25 mins cable car ride to reach Wengen from Lauterbrunnen. Starting with positives. Exceptional location. Its right across the Wengen train station and mins away from the Mannlichen cable car. The staff is amazing - polite and welcoming and responsive to all requests. Good breakfast & they have washer & dryer on site. So thats a plus. Now the cons. Its is supposedly a 4-star property but it is more like a cheap US motel. Very dated. Small rooms but that is expected in Europe. Uncomfortable mattress, flat pillows (we had to use two), and no extra blankets. There were very few plug points and were located in inconvenient places. No coffee machine but instant coffee with powdered milk was available. Cherry on the top was cable of the kettle. It was 6-inch long with no plug point near it!!! We had to bend over and reach under the table to plug in the kettle to heat the water!! Smallest bathrooms, no conditioner and shampoo + body wash that converted hair into hay. So it really depends on your expectations. We paid for a 4 star property and expected one. If we had known the condition of the place, we would have chosen another place.
Pallavi
Stayed 2 nights in Jul 2025