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4.1 out of 5

"Very comfortable, newer property. " More

By a verified traveler on Tue 21 Jun 2022

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Hotel Description

3.5-star hotel in Greenville Downtown

Heart of Greenville

At this Greenville Downtown hotel, you'll be within a 5-minute walk of Falls Park on the Reedy and Swamp Rabbit Trail. Centre Stage and The Peace Center are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at the bar/lounge and enjoy the free buffet breakfast each morning.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$170* Per night/room Feb 19 - Feb 20

Suite, 1 King Bed, Accessible, Balcony (Hearing)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed (Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Greenville Downtown Riverplace ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Greenville Downtown Riverplace

Everyone (7) Couples (4) Family (4)
1 out of 5
There was no hot water. We didn’t have electricity for 2 hours. The staff was kind but when I spend this kind of money on a hotel I expect better facilities.

Posted by on Dec 24, 2022

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Comment from Hotel Management

Feb 1, 2023 by Alle Maser (Front Office Manager)

hank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. We hope you will give us another opportunity to deliver the experience you should have had this time.

4 out of 5
Very comfortable, newer property.

Posted by , from CHARLOTTE on Jun 21, 2022

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Comment from Hotel Management

Jun 24, 2022 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5
My new favorite property

Posted by , from China Grove on Jun 1, 2022

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Comment from Hotel Management

Jun 11, 2022 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5
Stayed 3 nights with small kids… great location and was very comfortable. Clean and convenient!

Posted by on Dec 26, 2021

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Comment from Hotel Management

Dec 27, 2021 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5

Posted by , from Rockville on Dec 24, 2021

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2 out of 5
Poor signage outside to identify the hotel, poor signage inside the parking garage to get into and out of the facility, difficult to find elevators. Lobby area is large, but again no signage, the roof top bar was a crosse between a sports bar and a tiki hut, strange lighting and seating.

Posted by on Aug 21, 2021

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Comment from Hotel Management

Sep 29, 2021 by Alle Maser (Front Office Manager)

Thank you for your feedback. We sincerely apologize for falling short in delivering you an excellent experience during your visit, as this is far from the experience we want a guest to have. These are certainly not common occurrences at our hotel, and we are sorry you were faced with this issue during your visit. Thank you for sharing your feedback, and we hope you will give us another opportunity to deliver the experience you should have had this time.

5 out of 5
Great stay

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 27, 2021 by Alle Maser (Front Office Manager)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5

Posted by on May 11, 2021

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Comment from Hotel Management

May 26, 2021 by Alle Maser (Complex Manager on Duty)

Thank you for taking the time to share your feedback. We look forward to having you return the next time your travels bring you to Greenville!

5 out of 5
The facility was located in an excellent location for walking to the town center, viewing the falls and shopping in all the little boutiques!! The hotel was new, clean and beautiful - loved their art work. All of the staff was exceptionally courteous and friendly. If I ever go back to Greenville I will definitely return to this hotel. Oh - and the price was great!

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 31, 2020 by Lauren

We appreciate your feedback. Thank for your sharing!

5 out of 5
the staff were nice, the hotel was clean, breakfast was good and the Roof Top amenities was amazing.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Lauren

We are happy to hear we provided you with a great stay. We look forward to welcoming you back in the near future!

About the Embassy Suites by Hilton Greenville Downtown Riverplace

Location 250 Riverplace, Greenville, SC 29601

Renovations + Closures

The following facilities or services will be unavailable from January 9 2023 to January 23 2023 (dates subject to change):

  • Swimming pool

Property Features

Embassy Suites by Hilton Greenville Downtown Riverplace offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. You'll find a business center on site. The business-friendly Embassy Suites by Hilton Greenville Downtown Riverplace also features a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Greenville hotel is smoke free.

  • 156 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Greenville Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Greenville Downtown Riverplace offers 156 accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Televisions come with pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Greenville Downtown Riverplace has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 7.00 per day (in/out privileges)
  • Covered valet parking fee: USD 18 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Greenville Downtown Riverplace Hotel
  • Embassy Suites Hilton Riverplace Hotel
  • Embassy Suites Hilton Greenville Downtown Riverplace
  • Embassy Suites Hilton Greenville Downtown Riverplace Hotel
  • Embassy Suites Hilton Riverplace Hotel
  • Embassy Suites Hilton Greenville Downtown Riverplace
  • Embassy Suites Hilton Riverplace
  • Embassy Suites by Hilton Greenville Downtown Riverplace Hotel
  • Hotel Embassy Suites by Hilton Greenville Downtown Riverplace

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.