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"The issue's I had were 1) The room darkening shade was broken / damaged and wouldn't work correctly. 2) The bathroom tub glazing was pealing off and ... " More

By a verified traveler on Mon 09 Dec 2019

Hotel Description

3-star hotel near Van Andel Arena

On river

You'll find DeltaPlex Arena and Conference Center and Van Andel Arena within 3 miles (5 km) of this Grand Rapids hotel. DeVos Performance Hall and Public Museum of Grand Rapids are also within 3 miles (5 km).

Renovated in 2017

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and WiFi in public areas. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free WiFi, MP3 docks

The 162 soundproofed guestrooms offer free WiFi and MP3 docks. Other amenities include refrigerators, microwaves, and LCD TVs with satellite channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Jan 24 - Jan 25

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Non-Smoking)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Bathtub (Non-Smoking)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Radisson Hotel Grand Rapids Riverfront ratings based on 13 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Radisson Hotel Grand Rapids Riverfront

Everyone (9) Couples (2) Family (2)
4 out of 5
The issue's I had were 1) The room darkening shade was broken / damaged and wouldn't work correctly. 2) The bathroom tub glazing was pealing off and was hidden with the bath mat. and 3) The miss-match of the caulking in the tub/shower looked unprofessional.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4 out of 5
Convenient to downtown and freeway. Very clean accommodation and friendly staff.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Manager

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. I hope that we will impress you with exemplary service during future visits.

1 out of 5
They have no hot water in the bathroom sink! The first room had the interior door lock on and I have to go back down and get a new room. The river view is beyond a joke, a peak a block away, 90% the view is the top of a building. The bartender shouted across the room to me, a women traveling alone, was that room 423! Did not give me my 20% off on dinner for the coupon I gave her, I asked at the front desk and he just looked at me and never answered. I could go on and on!

Posted by on Sep 10, 2019

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4 out of 5
They served good food and had some neat stuff to do outside. Nice view too. Could be a little cleaner though.

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 9, 2019 by Manager

Thank you for taking the time to share. We appreciate your feedback regarding our view. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

1 out of 5
Had to wait half an hour to check in because the only competent clerk was off driving a shuttle. It's on the Grand River, but Travelocity blatantly lied about a "room with a view" when the view was not of the river but of a parking lot and highway. Never have I been so completely disappointed by an online hotel booking.

Posted by on May 29, 2019

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Comment from Hotel Management

May 29, 2019 by Manager

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our view and shuttle. We hope you will return so that we can provide you an even superior experience.

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 2, 2019 by Manager

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

3 out of 5
Rude check in. Girl was good, male was a rude and very unhelpful

Posted by on Feb 3, 2019

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Comment from Hotel Management

Feb 4, 2019 by Manager

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4 out of 5
Room was a little small, TV didn't receive all stations. Nice bar, great food.

Posted by , from Grand Rapids, MI on Oct 23, 2018

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Comment from Hotel Management

Oct 24, 2018 by Manager

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room and tv. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2 out of 5

All show and no go!

This is the same old Radisson with some cosmetic updates. My non working refrigerator was e wait staff in restaurant was disappointing. I was not asked how my stay was so I felt it appropriate to review here for potential guests.

Posted by , from Michigan on Mar 19, 2018

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Comment from Hotel Management

Mar 21, 2018 by Brad GM

Thank you for sharing your experience with us. Please contact me at the hotel to discuss your stay in greater derail!

3 out of 5

Great place to crash but not stay for long

Good-Lobby and room decor are nice. Front desk staf was helpful and nice. Price was good. Bad-The walls are paper thin and can hear everything conversation as you walk down the hall. You can see where every repair was made, do to painting over holes in the walls and paint was slopped all over the shower head. Industrial area.

Posted by , from MI on Feb 12, 2018

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Comment from Hotel Management

Feb 17, 2018 by Brad GM

Jennifer, Thank you for your review!. Regards,

About the Radisson Hotel Grand Rapids Riverfront

Location 270 Ann Street NW, Grand Rapids, MI 49504

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Radisson Hotel Grand Rapids Riverfront offers its guests an indoor pool, an outdoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3200 square feet (297 square meters) and includes a conference center. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the business-friendly Radisson Hotel Grand Rapids Riverfront. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free. A complete renovation of Radisson Hotel Grand Rapids Riverfront was completed in April 2017. This 3-star Grand Rapids hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 7 levels
  • 3200 sq ft of conference space
  • 297 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Grand Rapids Station (6.2 km / 3.9 mi)
  • Property shuttles: Free area shuttle within 3 miles and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Radisson Hotel Grand Rapids Riverfront offers 162 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • MP3 dock
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

River Rock Restaurant - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

River Rock Lounge - Overlooking the ocean, this bar specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site.

Guests under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Rapids Riverfront Hotel
  • Hotel Riverfront
  • Riverfront Grand Rapids
  • Riverfront Hotel
  • Grand River Hotel Grand Rapids
  • The Grand River Hotel
  • Radisson Rapids Riverfront
  • Radisson Hotel Grand Rapids Riverfront Hotel
  • The Grand River Hotel Ascend Hotel Collection
  • Radisson Hotel Grand Rapids Riverfront Grand Rapids
  • The Grand River Hotel an Ascend Hotel Collection Member
  • Radisson Hotel Grand Rapids Riverfront Hotel Grand Rapids

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.