"The issue's I had were 1) The room darkening shade was broken / damaged and wouldn't work correctly. 2) The bathroom tub glazing was pealing off and ... " More
On river
You'll find DeltaPlex Arena and Conference Center and Van Andel Arena within 3 miles (5 km) of this Grand Rapids hotel. DeVos Performance Hall and Public Museum of Grand Rapids are also within 3 miles (5 km).
Renovated in 2017
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and WiFi in public areas. Enjoy the indoor pool and perks like free self parking and a free area shuttle.
Free WiFi, MP3 docks
The 162 soundproofed guestrooms offer free WiFi and MP3 docks. Other amenities include refrigerators, microwaves, and LCD TVs with satellite channels.
Dec 10, 2019 by Manager
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Dec 9, 2019 by Manager
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. I hope that we will impress you with exemplary service during future visits.
Jun 9, 2019 by Manager
Thank you for taking the time to share. We appreciate your feedback regarding our view. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
May 29, 2019 by Manager
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our view and shuttle. We hope you will return so that we can provide you an even superior experience.
Apr 2, 2019 by Manager
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Feb 4, 2019 by Manager
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Oct 24, 2018 by Manager
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room and tv. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Mar 21, 2018 by Brad GM
Thank you for sharing your experience with us. Please contact me at the hotel to discuss your stay in greater derail!
Feb 17, 2018 by Brad GM
Jennifer, Thank you for your review!. Regards,
Due to COVID-19, this property’s food and beverage options may be limited.
Radisson Hotel Grand Rapids Riverfront offers its guests an indoor pool, an outdoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3200 square feet (297 square meters) and includes a conference center. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the business-friendly Radisson Hotel Grand Rapids Riverfront. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free. A complete renovation of Radisson Hotel Grand Rapids Riverfront was completed in April 2017. This 3-star Grand Rapids hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , WiFi (surcharge)
Free self parking , Free RV, bus, truck parking
Radisson Hotel Grand Rapids Riverfront offers 162 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
River Rock Restaurant - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
River Rock Lounge - Overlooking the ocean, this bar specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
An indoor pool, an outdoor pool, and a spa tub are on site.
Guests under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.