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 Gatlinburg - Pigeon Forge •1 Room
 Gatlinburg - Pigeon Forge • 1 Room
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SureStay Plus Hotel by Best Western Gatlinburg

2.5-star property
218 Ski Mountain Road, Gatlinburg, TN 1-855-201-7819

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3.9 out of 5
Good!
See all 7 Travelocity Reviews

"Our room was nice and clean. We will definitely remember this place when booking again. " More

By a verified traveler on Mon 16 Dec 2019

Points Of Interest

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Standard Room, 1 King Bed, Accessible, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max
$59* Per night/room Aug 12 - Aug 13

Suite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Balcony, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Balcony (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Balcony, River View (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Balcony, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Hotel near Gatlinburg Space Needle in Gatlinburg

In Gatlinburg

You'll find Gatlinburg Space Needle and Gatlinburg Sky Lift within a 15-minute walk of this Gatlinburg hotel. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. An outdoor pool and a computer station are also provided.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 52 guestrooms also offer free WiFi and LED TVs with cable channels. Microwaves, coffee/tea makers, and free local calls are also available.

SureStay Plus Hotel by Best Western Gatlinburg ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Gatlinburg

Everyone (5) Couples (1) Family (1)
4 out of 5
Our room was nice and clean. We will definitely remember this place when booking again.

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by Manager

We appreciate that you've taken the time to share with us regarding our room. Please do come see us again.

5 out of 5

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4 out of 5
The check in horrible I got there about 248pm and I was told they JUST went to lunch and it would be about 330 When we went back at 340 I was told there were only 2 people cleaning and it would be another 20 min. FINALLY GOT our room at 430pm ANOTHER DISAPPOINTMENT was not getting the 10% booking discount that was offered because there NO place to put it during check out.

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Manager

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4 out of 5
Girls at front desk were very nice. The room we had the window sill had tons of dead bugs and the condensation run down the wall so the carpet was always wet.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by mgnt

Thank you for taking the time to rate us. We sincerely apologize that there were issues with your assigned room during your stay. Thank you for bringing them to our attention. Your business is appreciated, and we hope you will give us another chance to impress you with our accommodations in the future. Thanks again!

5 out of 5
Huge room and friendly staff! There was a huge winter storm that was going to pass over where we lived and the hotel was incredible enough to accommodate for that and refunded us for a single night since we had to leave early to make sure we got home safe. Could not have been happier with them!

Posted by on Dec 12, 2018

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Comment from Hotel Management

Dec 14, 2018 by Mgnt

Thank your so much for your kind review! We are so glad that you enjoyed your stay with us and that we able to accommodate your need. We hope that you will stay with us again the next time your in town. we have major renovations starting after the 1st of the year. We are confident you will enjoy your stay with us even more next time you visit. Thanks again for staying with us here at Surestay Plus Gatlinburg!

3 out of 5

Posted by on Nov 19, 2018

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Comment from Hotel Management

Nov 20, 2018 by mgnt

Thank you for taking the time to rate us. Your input is very important. Your business is appreciated, and we hope you will choose to stay with us again the next time you are in the area. Thanks again!

2 out of 5
facility very outdated overall, even looks old, price was not worth it. beds where clean, staff friendly...

Posted by on Sep 27, 2018

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Comment from Hotel Management

Oct 1, 2018 by mgnt

Thank you for taking the time to rate us. Your input is very important to us and will be considered. Please be assured that we are making continual improvements to the facility and we hope you will find the accommodations much improved should you choose to stay with us again in the future. Thanks again!

About the SureStay Plus Hotel by Best Western Gatlinburg

Location 218 Ski Mountain Road, Gatlinburg, TN 37738

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (72.3 km / 44.9 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 39-inch LED televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA) Value
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures Value
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant Value
  • Property confirms they are implementing guest safety measures Value

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Family America Gatlinburg
  • Family Inns
  • Family Inns America Gatlinburg
  • Travelodge Inn Gatlinburg River
  • Travelodge Inn River
  • Travelodge Gatlinburg River
  • Travelodge River
  • SureStay Plus Hotel Best Western Gatlinburg
  • SureStay Plus Best Western Gatlinburg
  • Surestay Plus By Gatlinburg
  • SureStay Plus Hotel by Best Western Gatlinburg Hotel
  • SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
  • SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.