See all properties

SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Hotel near Gatlinburg Space Needle in Gatlinburg

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Free daily buffet breakfast
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(89 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Indoor pool, sun loungers

Hampton Inn Gatlinburg Historic Nature Trail

Gatlinburg
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, 1,330 reviews
$114 nightly
The price is $128
Dec 1 - Dec 2
Total with taxes and fees
Hampton Inn Gatlinburg Historic Nature Trail

About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 15-minute walk of this Downtown Gatlinburg hotel, you'll find Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 miles (5 km).

What's nearby

  • Gatlinburg Convention Center - 11 min walk - 0.6 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles
  • Ober Gatlinburg Ski Resort and Amusement Park - 4 min drive - 2.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle in Gatlinburg
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Similar properties

Exterior
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,044 reviews
$61 nightly
The price is $69
Nov 11 - Nov 12
Total with taxes and fees
Country Inn & Suites by Radisson, Gatlinburg, TN

Property amenities

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 44-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Gatlinburg to the airport?

SureStay Plus Hotel by Best Western Gatlinburg is 42.1 mi (68-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Dec 8, 2025 start from $62.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg offer free breakfast?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Gatlinburg?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM.

Is there free parking at SureStay Plus Hotel by Best Western Gatlinburg?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg features a seasonal outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Gatlinburg have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Gatlinburg to downtown Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg is 0.6 mi away from Gatlinburg.

Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 529 out of 1005 reviews
Rating 8 - Good. 248 out of 1005 reviews
Rating 6 - Okay. 122 out of 1005 reviews
Rating 4 - Poor. 45 out of 1005 reviews
Rating 2 - Terrible. 61 out of 1005 reviews

Reviews

6/10 Okay

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

William

Stayed 2 nights in Aug 2025

6/10 Okay

todd

Liked: Room comfort

disappointed

asked for towels got an attitude from employee told front desk they just blew it off like it was no big deal. in my room the curtains did not close only about 2 feet would close .hotel across the creek could see right in the room front desk said i should shut the lights off.so nobody could see in so i went and bought safety pins so i could shut the shades.
Stayed 5 nights in Aug 2025

2/10 Terrible

Devendra

Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants near and on the bed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic will go there again sometime.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is nice but the smell is just awful. i woke up more than 5 times a night from the unpleasant smell, you should definitely sort out the air conditioning system
Stayed 1 night in Aug 2025

8/10 Good

Joshua

Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shaylene

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Surprisingly spacious room, was pleasantly surprised. Staff was very friendly, breakfast was fresh even though we were some of the last ones in before they stopped closing. The pool was clean and open. Overall very affordable and clean. Would definitely stay there again. Location was great for walking too.
The balconies
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Breakfast was good my kids loved the pancake maker, beds were comfortable and clean, had no issues with the internet and close to downtown attractions
Stayed 4 nights in Jul 2025

6/10 Okay

Alexandria

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked how it was close to all of the places to eat. However, the man on the night shift was very rude when we called and asked the Wi-Fi password, it was a bit hard to understand him due to his accent, I had him repeat the letters to me and unfortunately he raised his voice so much my husband heard it from the other side of the room. When we were checking in, a customer called the phone and was speaking to this Gentleman, who was very rude about the directions he was giving to her, upon hanging up, he turned to my Husband and I and made a rude remark about her intelligence. The hotel room had a spot on the floor that looked like a spilled stain. The shower has mold on the ceiling and only one elevator. This made going downstairs a chore especially when you are located on the top floor. The breakfast was okay. Overall, it was a good stay but not a great one. Will not be interested in staying again.
Stayed 2 nights in Aug 2025

8/10 Good

Nichole

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Beds were decent. Breakfast was decent for being included for free. Place seemed a little dated but the balcony was nice and it suited our needs for a place to sleep at a less expensive price point. Great location off the main strip. I would stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Dominick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Mesha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't end up staying here. Our room smelled like pee, it was dirty. The sofa bed looked very old and worn. The kitchen floor had thick scum (dont know what it was) in the middle of the floor. It had a very creepy vibe. Very old and dated and dirty!
Stayed 2 nights in Jul 2025

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, property conditions & facilities
Ignore the bad reviews
Stayed 3 nights in Jul 2025

8/10 Good

Rob

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel staff
Stayed 5 nights in Jul 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on the river and always a treat to enjoy coffee on the patio.
Stayed 1 night in Jul 2025

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing for the price! We loved the balcony overlooking the water. The room was spacious, had everything we needed for a couple nights stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cody, St. Petersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean hotel, few things about the room that could’ve probably been a bit better but other than that no issues and the girlfriend was happy so i’m happy
Stayed 3 nights in Jul 2025

10/10 Excellent

Effie

Stayed 2 nights in Jul 2025

6/10 Okay

Abdullah

Traveled with family
Disliked: Amenities, property conditions & facilities
The furniture is worn out compared to other hotels in the area. The room cleaning was not up to the required standard.
Stayed 5 nights in Jul 2025