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Hilton Garden Inn Gatlinburg

3-star property
635 River Road, Gatlinburg, TN 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 22 Travelocity Reviews

"Whirlpool, balcony, fireplace we're fantastic. Very clean, I always do a quick clean myself and only thing dirty was telephone. Surprised at how quiet ... " More

By a verified traveler on Mon 11 Jan 2021

Points Of Interest

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Hotel Description

3-star hotel near Gatlinburg SkyLift Park

Heart of Gatlinburg

Within a 10-minute walk of the hotel, you'll find Ober Gatlinburg Ski Area & Amusement Park and Gatlinburg SkyLift Park. Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 118 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Room service, coffee/tea makers, and hair dryers are also available.

Single King Bed, Fireplace, Whirlpool, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Double Queen Room with Drinks & Snacks

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Queens, Junior Suite, Pullout, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Single King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Single King Bed, Accessible Suite, Whirlpool, Sectional

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Gatlinburg ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Gatlinburg

Everyone (2) Couples (4) Family (2)
5 out of 5
Whirlpool, balcony, fireplace we're fantastic. Very clean, I always do a quick clean myself and only thing dirty was telephone. Surprised at how quiet considering hotel was despite being very busy. Would def stay again.

Posted by on Jan 11, 2021

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5 out of 5
Very nice. Clean and quiet room. Nice staff. Easy check in and out. I'll book earlier next time and hopefully for a better rate.

Posted by , from College Grove TN on Oct 14, 2020

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5 out of 5
As advertised and very clean and in great location

Posted by on Nov 20, 2019

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4 out of 5
It's a relatively new and modern motel compared to many of the other surrounding properties in and around Gatlinburg, many of which look old and dilapidated. It's also in a perfect location within easy walking distance of everything located within "downtown" Gatlinburg.

Posted by on Nov 15, 2019

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5 out of 5

Nice hotel

Would have given excellent on comfort if pillows were better.

Posted by on Jun 26, 2017

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4 out of 5

Comfortable accommodations...close to Downtown

Pleasant hike to Smoky Mountain visitor center...

Posted by on Mar 31, 2017

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2 out of 5

Looks good from the road but is not on the river.

Pros: Location.... thats about it.
Cons: BUY SOME DECENT PILLOWS for the rooms.
Location: Lots of things... close to the Peddler which is my favorite place to eat. Easy to walk to main drag from hotel.
With this being a Hilton I expected more. Actually was the worst Hilton I have ever stayed in.... The room was nice enough I guess but the pillows were pitiful. Probably costs $5 a pillow. Then you look at the drapes and I am sure they were close to $700 in value. Why can a hotel not understand that you go there usually to sleep and not to look at fancy drapes. Staff seemed to not want to be there and I understand that. Kitchen was marginal service at best. Pool is inside which we knew but will not ever stay at a hotel again that does not have an outdoor pool. The hot tub... was big but only half of the jets were working.

Posted by , from Seneca, SC on Aug 12, 2015

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4 out of 5

Near everything! Liked the fire in the evening

This is our 7th stay in Gatlinburg and our first at this facility -- a friend recommended it. Overall, we liked the hotel -- it is within walking distance of all the shopping and eating in Gatlinburg while not be right in all of the busyness. It is right across the street from the river and the area is quiet. We especially enjoyed the hot tub and the fire ring outside (was always lit) -- we were out there just about every evening to decompress with the free cookies and coffee/tea. We only had two problems - 1) when we got in our room, one of the pictures on the wall was broken with loose glass. It looked like they have vacuumed the area, but the picture was still on the wall. The hotel came and got it as soon as we called and the picture was back on the wall in a couple of days. 2) the pillows on the beds were really bad -- too soft and thin to really use. We tried doubling up, but it still wasn't enough. We will be bringing our own the next time!

Posted by , from Dayton, OH on Jun 19, 2013

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3 out of 5

Nice hotel. Good location.

Pros: Close restaurants, Free Internet
Cons: no free breakfast
The hotel was nice and in a great location off of the main strip. My wife and I walked wherever we need to in Gatlinburg. Driving to Pigeon Forge was quick (10 minutes from hotel to Pigeon Forge city limits), but I would chalk that up to the time of year as much as the hotel. (We were told September was a slower month in terms of number of visitors.) The cost of the hotel was fairly high considering breakfast was not included (although we did pay for the breakfast one day and it was pretty good!). Wi-fi was included. For the most part, cleanliness was okay. We gave a 2 rating because of one issue where the toilet obviously was needing to be cleaned (I know... kinda gross to talk about) and the maid didn't do it. If maid isn't going to clean toilets, at least provide a toilet brush. Only other issue was one night the fire alarm started beeping at us every couple minutes (indicating a dying battery?). Probably would be good for the hotel to take up a program that proactively replaces the batteries instead of interrupting a guest's night of sleep. Overall, we would recommend it if you want to spend the money.

Posted by , from Indiana, USA on Oct 2, 2012

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4 out of 5

Nice hotel with wonderful staff

Pros: Close restaurants, Free Internet, Quiet
This hotel is very nice and welcoming. The bed is insanely hard though! Turning it down to soft does it make it soft at all. Also I do believe we got the worst room in the hotel. We couldn't even see outside because there was the top of another part of the hotel right in front of our window only. AND it had a light in it that shown in our room all night long. But overall it's a very nice hotel with wonderful staff and I would stay here again. Just not in room 211.

Posted by on Jun 21, 2012

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About the Hilton Garden Inn Gatlinburg

Location 635 River Road, Gatlinburg, TN 37738

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hilton Garden Inn Gatlinburg offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. Business amenities include a business center and a meeting room. WiFi is free in public spaces. Event space at this hotel measures 1196 square feet (111 square meters) and includes conference space. The business-friendly Hilton Garden Inn Gatlinburg also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free. This 3-star Gatlinburg hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 5 levels
  • 1196 sq ft of conference space
  • 111 sq m of conference space
  • Built in 2009
  • Dining venue
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (71.8 km / 44.6 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Gatlinburg offers 118 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy breakfast daily.

Garden Grille - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing on site
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 11.95 per person (approximately)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Gatlinburg Hotel
  • Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
  • Hilton Garn Inn Gatlinburg
  • Hilton Gatlinburg Gatlinburg
  • Hilton Garden Inn Gatlinburg Hotel
  • Hilton Garden Inn Gatlinburg Gatlinburg
  • Hilton Garden Inn Gatlinburg Hotel Gatlinburg
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.