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4.3 out of 5

"Loved the property.. Loved the slides and pools. Property was clean. Breakfast was nice and delivered to my door. Need to open up breakfast buffet. ... " More

By a verified traveler on Wed 05 Aug 2020

Hotel Description

Family-friendly stay near Island at Pigeon Forge

In Pigeon Forge

Your stay at this Pigeon Forge hotel places you within a 10-minute walk of The Comedy Barn Theater and Island at Pigeon Forge. LeConte Center At Pigeon Forge and Titanic Museum are also within 2 miles (3 km).

Free water park, indoor pool

Free water park access and an indoor pool are featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and microwaves, the 236 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Pillowtop beds, coffee/tea makers, and free local calls are also available.

Family Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Studio Suite, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Studio Suite, Balcony, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Single Room, 1 King Bed (Celebration Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Fireplace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Country Cascades Waterpark Resort ratings based on 24 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Country Cascades Waterpark Resort

Everyone (9) Couples (2) Family (13)
3 out of 5
Loved the property.. Loved the slides and pools. Property was clean. Breakfast was nice and delivered to my door. Need to open up breakfast buffet. I was told coffee would be available. Coffee was not available. I understand mask mandate but as long as I sign a waiver, it is my choice to wear one or not. I am fine without social distancing and no one does it anyway. Next time I will pick a place with the breakfast.

Posted by , from Georgetown KY on Aug 5, 2020

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Comment from Hotel Management

Aug 6, 2020 by Heather, Customer Service Agent

Kim, thank you for taking the time to write a review. We are glad you enjoyed the property and the water amenity it offered. We do offer in room coffee. We are looking forward to when COVID-19 restrictions are lifted and we can everyone back in our Grandma's Kitchen for our buffett breakfast again. Thank you for staying with us.

4 out of 5

Posted by on Jul 27, 2020

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Comment from Hotel Management

Jul 27, 2020 by Heather, Customer Service Agent

Thank you for taking the time to leave a review. We are glad you enjoyed your time with us and we look forward to seeing you again soon.

3 out of 5

Posted by , from Red Bay, Alabama on Jul 10, 2020

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Comment from Hotel Management

Jul 10, 2020 by Heather, Customer Service Agent

Thank you for taking the time to give us a review. We are glad you enjoyed your time with us and look forward to seeing you again soon.

4 out of 5
Love that we was able to get into the waterpark before we could check in and also that we could stay after check out. Waterpark was great for kids Only bad part, our room smelled like smoke. Will come back!!

Posted by , from VA on Jun 8, 2020

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Comment from Hotel Management

Jun 10, 2020 by Heather, Customer Service Agent

Kaitlan, thank you for taking the time to leave a review about your recent stay. We love to hear that kids and families are enjoying their time with us. A quick call to our 24 hour front desk would have resolved any issue in your room. We look forward to having you back soon.

4 out of 5
We stayed at this property years ago before the water park was installed, and it has turned the experience upside down. The water was so much fun but if I could say anything the water was fairly warm and didn’t cool us off in the hot sun. Maybe add a splash pad with Cold water or some showers to cool off? Also the elevators were really slow and I think could use a couple more or at least have the floor it’s on above the door so while you’re waiting you know the elevator is actually coming. Overall everything was great including the free breakfast, pools, rooms, and the very friendly and accommodating staff. Your employees really made our experience what is was and always had a smile on their face. We will be back again. Thank you.

Posted by on Jun 7, 2020

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Comment from Hotel Management

Jun 10, 2020 by Heather, Customer Service Agent

Thank you for taking the time to write a review and most importantly thank you for continuing to stay with us. We do have future plans for elevator additions. Thank you for your kind words and our staff certainly appreciates it. We look forward to seeing you again soon.

4 out of 5
Very friendly staff. Great amenities. Looking forward to staying here again!

Posted by , from Granite Falls on Mar 27, 2020

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Comment from Hotel Management

May 4, 2020 by William

Thank you for your review. We look forward to seeing you again soon. My staff appreciates you mentioning how well they take care of our guests. General Manager William Mapp

4 out of 5
I like the location. The price was a good value. There were no issues during my stay.

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 13, 2019 by William

Thank you for your review. I am so glad that you enjoyed your time with us. My staff works hard to ensure that all of our guests have the best possible vacation when they choose to stay with us. General manager William Mapp

5 out of 5
Our hotel room was very spacious! It had vaulted ceilings, a ceiling fan and a soaking tub next to the bed. There was a wonderful breakfast with lots to choose from. Great friendly staff!

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 13, 2019 by Angela Wiemken Assistant General Manager

Thank you so much for coming to stay with. We are happy that you enjoyed your room and that fabulous soaker tubs. We hope you come back and see you again soon. Thanks Again!

4 out of 5
Staff was friendly and helpful. Breakfast was good! Location was good!

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 28, 2019 by William

Thank you for your review. I am so glad that you enjoyed your stay with us. My staff appreciates you mentioning how welcome they made you feel during your stay. We look forward to seeing you on your next trip to Pigeon Forge. General Manager William Mapp

5 out of 5
All of the staff were very friendly and helpful. We enjoyed our stay!

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Angela Wiemken Assistant General Manager

Thank you so much for coming to stay with us and taking the time to write a review. Our staff works hard to ensure that every guest has a wonderful stay and we are so happy that you enjoyed yours. We hope you come back and see us again soon. Thanks Again!

About the Country Cascades Waterpark Resort

Location 204 Sharon Dr, Pigeon Forge, TN 37863

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Country Cascades Waterpark Resort offers its guests a complimentary water park, a waterslide, and an indoor pool. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. A children's pool, a seasonal outdoor pool, and a spa tub are also featured at the family-friendly Country Cascades Waterpark Resort. Self parking is free. This Pigeon Forge hotel is smoke free.

  • 236 guestrooms or units
  • 7 levels
  • 2 buildings
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (58.1 km / 36.1 mi)
  • Parking: Free self parking

Room Amenities

Country Cascades Waterpark Resort offers 236 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

When an accessible room is requested or required, this property will not allow guests to book a non-accessible room.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 1.10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Cascades Waterpark Resort Pigeon Forge
  • Country Cascades Hotel
  • Country Cascades Hotel Pigeon Forge
  • Country Cascades Pigeon Forge
  • Country Inn Pigeon Forge
  • Pigeon Forge Country Inn
  • Country Cascades Waterpark Pigeon Forge
  • Country Cascades Waterpark
  • Country Inn Pigeon Forge
  • Pigeon Forge Country Inn
  • Country Cascades Hotel Pigeon Forge
  • Country Cascades Waterpark Resort Hotel
  • Country Cascades Waterpark Resort Pigeon Forge
  • Country Cascades Waterpark Resort Hotel Pigeon Forge

You should know

  • The seasonal pool will open in March and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.