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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Hotel near Gatlinburg Space Needle in Gatlinburg

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Lobby
Lobby
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪10 min walk‬
  • Place, SkyPark
    ‪10 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(88 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

Downtown Gatlinburg stay.Within a 15-minute walk of this Downtown Gatlinburg hotel, you'll find Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 miles (5 km).

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.5 miles
  • Gatlinburg Space Needle - 10 min walk - 0.6 miles
  • SkyPark - 10 min walk - 0.6 miles
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.0 mile
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 2.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle in Gatlinburg
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Similar properties

Exterior
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,024 reviews
$67 nightly
The price is $76
Nov 11 - Nov 12
Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 44-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Gatlinburg to the airport?

SureStay Plus Hotel by Best Western Gatlinburg is 42.1 mi (68-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Oct 22, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Nov 20, 2025 start from $71.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg offer free breakfast?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Gatlinburg?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM.

Is there free parking at SureStay Plus Hotel by Best Western Gatlinburg?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg features a seasonal outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Gatlinburg have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Gatlinburg to downtown Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg is 0.6 mi away from Gatlinburg.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 542 out of 1023 reviews
Rating 8 - Good. 252 out of 1023 reviews
Rating 6 - Okay. 121 out of 1023 reviews
Rating 4 - Poor. 48 out of 1023 reviews
Rating 2 - Terrible. 60 out of 1023 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Jul 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They did have a hot breakfast option and seating was good for the breakfast area. The room was nice enough but I noticed ants at the sink and the door to the balcony would not open. Overall I thought it was an okay hotel but not an excellent or very good. I believe the price I paid for the room matched what it was worth.
Stayed 2 nights in Jul 2025

8/10 Good

Rhonda

Liked: Staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great deal for the price.. Walking distance to downtown Gatlinburg.. Clean comfy room..
Stayed 3 nights in Jul 2025

8/10 Good

Tashana

Stayed 2 nights in Jul 2025

4/10 Poor

Christina

Disliked: Staff & service, property conditions & facilities
There was an alcohol bottle in our room after it was supposedly cleaned
Stayed 1 night in Jul 2025

8/10 Good

Jolene

Liked: Cleanliness, staff & service
Loved th
Stayed 2 nights in Jul 2025

2/10 Terrible

Sharon

Disliked: Cleanliness, property conditions & facilities
The room was nasty and tried to give us another room and it was nasty
Stayed 1 night in Jul 2025

8/10 Good

Alyssa

Stayed 3 nights in May 2025

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds were comfy
Stayed 1 night in Jul 2025

10/10 Excellent

Soo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tilahun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Me and my family are very happy to stay in this hotel when I come back to Gatlinburg TN 100%I will stay in this hostel God bless in USA.
Stayed 1 night in Jul 2025

10/10 Excellent

Colby

Liked: Cleanliness, amenities, property conditions & facilities
Always nice
Stayed 2 nights in Jun 2025

8/10 Good

Tamara

Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again.
Stayed 2 nights in Jul 2025

6/10 Okay

John, Moses Lake

Traveled with family
Liked: Amenities
We liked the setting at the edge of a beautiful creek and balconies off of the rooms.
Stayed 1 night in Jul 2025

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Won’t recommend

The stay was fine. When we first got our room it had not been cleaned. So after taking our luggage back down to the front desk, they only had a queen bed room which was a downgrade from our king room. They didn’t offer us any kind of discount. It took almost an hour for them to get someone to get the room clean. It still had full trash cans and trash piled on the nightstands and the dresser under the tv. The bathroom had no clean towels and the toilet hadn’t been flushed from the previous renter. The bed was still all messed up where it had been slept in. We will not stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis, Gurabo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hermosa vista al rio pero la piscina le falta mantenimiento
Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the river behind the hotel.First night we saw a black bear there walking in the river.Our room was big and beautiful and they had a great hot breakfast.The staff was very nice.The price was really good
Stayed 2 nights in Jul 2025

6/10 Okay

Veronica

Liked: Staff & service

So so

The stay was good but the breakfast was horrible, the floor entering our room has not been cleaned and there was garbage on our deck and the bathtub filled when we took a shower.
Stayed 2 nights in Jul 2025

10/10 Excellent

Munkhbayar

Stayed 3 nights in Jul 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great stay. However the receptionist had attitude
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Stayed 2 nights in Jul 2025