4/10 Poor
Sinéad
Business traveler
Sep 29, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here on two separate occasions when I was in Galway for work. On the first occasion staff were friendly in the main but the food was not good. While the portion of fish was quite big, the batter was soggy and the portion of chips was insufficient in comparison. The breakfast was very dry. On the second occasion, the room carpet was very badly stained. I was given a different room which I appreciated, but the mugs were chipped, the grouting on the bathroom floor was missing in parts and badly repaired in others. I again asked for my meal on a tray, to take to my room, but had an aluminium take-away box plonked in front of me, with no cutlery or anything else. I had to ask for a plate, cutlery and a tray, which I duly got but the tray had a lot of detritis on it. Mark and Angelina were great, very helpful and sympathetic, offering to address the issues. Breakfast was better on this occasion, but overall the experience was grim, and I won't be back. This was not a 4* service, it really needs to up its game to be anywhere near the Dublin Clayton. One other thing, I had left something behind on the first occasion, the website does not provide the direct dial number for their hotels, I had to use a generic email and a chat bot, the issue was not resolved in this way. I got the direct dial number from the email confirming my second booking and Angelina did resolve the issue and found my item, which was much appreciated.
Sinéad
Stayed 1 night in Sep 2025