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"I choose this hotel from the reviews I read and because it was in walking distance of Pleasure Pier. However, the room smelled of dust, the coffee pot ... " More

By a verified traveler on Wed 02 Jun 2021

Hotel Description

Hotel near Galveston Seawall in Galveston

Oceanside stay

A stay at this Kempner Park hotel places you steps from Galveston Seawall and within a 10-minute walk of Galveston Island Historic Pleasure Pier. Port of Galveston (Galveston Wharves) and Strand Historic District are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. A library, express check-out, and laundry facilities are also on offer.

Free WiFi, comfy beds

The 60 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include balconies and refrigerators.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Aug 17 - Aug 18

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub (Non Smoking)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Jetted Tub (Non Smoking)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Country Inn & Suites by Radisson, Galveston Beach, TX ratings based on 30 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Galveston Beach, TX

Everyone (9) Couples (6) Family (10)
2 out of 5
The ONLY positive thing about this hotel for me was it is across the street from the Beach and Pleasure Pier (which is where we were going all weekend) was very close by to walk to. THAT IS IT! You could tell the bare minimum has been complete in terms of how the room is cleaned/turned over. NO ONE has ever whipped down the table, tv, frig or lamps. Ceiling titles are old and extremely stained. Room numbers are handwritten on the walls and wallpaper is peeling off the walls. For $900 to 2 days this hotel should be in a much better state when it come to an overall look and cleanliness. Again, it is extremely convenient in terms of location for the Beach and Pleasure Pier. However, I will not return to this hotel again!!!!

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Ana

Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying due to whatever reason we may have overlooked at that time. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.

2 out of 5
We got there after 3 pm check is at 3 and the room wasn't ready till almost 5 then the day of check out our cash deposit was gone because the manager took it home we had to wait for a hour for him to get there with so we was beyond late leaving... Horrible experience compared to our first time there

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 1, 2021 by Ana H

Thank you for taking the time to give us your feedback however I was very disheartened to read your comments. I would like to assure you that we pledge to provide the finest facilities and services for our valued guests. I would like to assure you that your genuine care and comfort is our highest mission and we will use your detailed feedback to improve our consistency in our service excellence. I would welcome the opportunity to talk to you directly and restore your faith with us if you have the time

2 out of 5
They do not accept cash payments, no breakfast; will not clean room during stay without a signed release. Had to ask for another roll of toilet paper. We tried to minimize our trash but still had quite a bit since there were 6 people in our room. Pool was a mess and I wouldn’t let my kids swim in it. The only thing going for it was the proximity to the beach.

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 26, 2021 by Dee S

Thank you for your feedback regarding your recent stay! I do appreciate it! I have discussed your review with my team we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future.

3 out of 5
I choose this hotel from the reviews I read and because it was in walking distance of Pleasure Pier. However, the room smelled of dust, the coffee pot was broke, there was only two towels and one wash cloth in a room with two queen beds that sleeps up to 4 people. So is everyone in the room supposed to use the one wash cloth? Then the day of checkout, went to the elevators and on the floor (carpet) was dog poop (dried). So I don’t think I will be staying there again.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 26, 2021 by Dee S

Your review is appreciated, however is very disappointing that your experience was not favorable. On behalf of the management, Please accept my apology for the inconveniences and thank you for bringing to our attention in order to get it corrected. I welcome the opportunity to speak with you further regarding your stay.

4 out of 5
Hotel was under renovation but the hotel was sort of grungy looking. The elevator was muggy and wet all the time, the pool is so small, not even worth it. I felt i was staying at a no"no tell motel." Disappointing.

Posted by on Mar 18, 2021

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5 out of 5

Posted by on Mar 2, 2021

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2 out of 5
Outside looked great. Inside was a dirty, rub down, moldy mess. Carpets stained, showers moldy and bathrooms dirty.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 19, 2021 by Customer Care

Thank you for writing a review. We do appreciate that you pointed out the positive aspect of your stay but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize if we fail to meet your expectations in several areas during the time of your stay. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service and to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2 out of 5
The lobby in free breakfast Inn completely being remodeled. There is dirt and dust and every corner of the hallways and elevators. All of the carpets are in need of replacement. The lampshades have been busted up. There’s no light switch to turn the light on the patio off. Even the toilet seat is mismatched for the size and difficult to operate. The pool is ice cold and no hot tub.

Posted by , from Houston on Nov 22, 2020

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Comment from Hotel Management

Nov 22, 2020 by G. Rodriguez

Dear Kyle, On behalf of our entire staff, we apologize for the concerns you shared about your experience at this hotel. I have addressed all of your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, G. Rodriguez

1 out of 5
This place was so disgusting and unacceptable. Ended up not staying there and still was charged for 1 night stay. I will be contacting Radisson corporate office.....IT WAS THAT BAD!!!! DO NOT BOOK HERE!!!

Posted by , from San Antonio, TX on Jul 20, 2020

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Comment from Hotel Management

Jul 20, 2020 by Dee Singh

Dear Brandon, I would first like to thank you for taking the time out to review your recent stay with us. We appreciate feedback as it is an opportunity to bring our team up to the Radisson standards you have become accustomed to. Please accept our sincere apology that we were not able to uphold these standards during your stay. Please also know that we are using your comments as an opportunity to train and better prepare our team. We would love to be able to host you again should your travels ever bring you back to the Galveston area. Regards

4 out of 5

Posted by on Jul 13, 2020

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Comment from Hotel Management

Jul 25, 2020 by G. Rodriguez

Dear Guest, Thank you for your good review. We appreciate your business with us and expect to see you again in the future. Sincerely, G. Rodriguez

About the Country Inn & Suites by Radisson, Galveston Beach, TX

Location 2818 Avenue R 1/2, Galveston, TX 77550

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Country Inn & Suites by Radisson, Galveston Beach, TX offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. An airport shuttle (available on request) and a cruise ship terminal shuttle are available for a fee. A library, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Country Inn & Suites by Radisson, Galveston Beach, TX. This Galveston hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 5 levels
  • Built in 2010
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (112 km / 69.6 mi)
  • Property shuttles: Airport shuttle and cruise terminal shuttle
  • Parking: Extended parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Galveston Beach, TX offers 60 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Bathtub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 135 per person (one-way)
  • Extended parking fee: USD 30 per week
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Galveston Beach TX
  • Country Inn Carlson Galveston Beach TX
  • Country Inn Radisson Galveston Beach TX
  • Country Radisson Galveston Beach TX
  • Country Inn Galveston Beach Hotel Galveston
  • Country Inn Suites By Carlson Galveston Beach TX
  • Country Radisson Galveston TX
  • Country Inn & Suites by Radisson, Galveston Beach, TX Hotel
  • Country Inn & Suites by Radisson, Galveston Beach, TX Galveston

You should know

  • Country Inn & Suites by Radisson, Galveston Beach, TX offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.