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Fujisan Onsen Hotel Kaneyamaen

4.5 star property
4.5-star luxury ryokan near Fuji-Q Highland

Choose dates to view prices

Photo gallery for Fujisan Onsen Hotel Kaneyamaen

"Yubanashi" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking | Bathroom | Combined shower/tub, free toiletries, hair dryer, slippers
Property video
Presidential Suite with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets
Garden
Executive lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
9-1-18 Kamiyoshida higashi, Fujiyoshida, Yamanashi, 403-0032
  • Place, Fujiyoshida Museum of Local History
    ‪16 min walk‬
  • Place, Fujisansaku Park
    ‪18 min walk‬
  • Place, Kitaguchiihongu Fuji Sengen Shrine
    ‪6 min drive‬

Room options

View all photos for Yaraku Luxury Japanese Style Room with Open Air Bath [With Yamanshi Wine Lounge Access]

Yaraku Luxury Japanese Style Room with Open Air Bath [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Yaraku Luxury Japanese Style Room with Open Air Bath [With Yamanshi Wine Lounge Access]

10.0 out of 10
Exceptional
(5 reviews)
  • 753 sq ft
  • Sleeps 6
  • 6 Twin Futons

View all photos for "Waraku" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking

"Waraku" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking | In-room safe, free WiFi, bed sheets

"Waraku" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking

9.8 out of 10
Exceptional
(28 reviews)
  • 731 sq ft
  • Sleeps 6
  • 6 Twin Futons
  • Mountain view

View all photos for Yuraku Deluxe Western Twin Room with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access]

Yuraku Deluxe Western Twin Room with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Yuraku Deluxe Western Twin Room with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access]

9.2 out of 10
Wonderful
(5 reviews)
  • 527 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Mountain view

View all photos for Miyamatei Superior Japanese Style Room, Mt. Fuji View [With Yamanshi Wine Lounge Access]

In-room safe, free WiFi, bed sheets

Miyamatei Superior Japanese Style Room, Mt. Fuji View [With Yamanshi Wine Lounge Access]

9.2 out of 10
Wonderful
(9 reviews)
  • 559 sq ft
  • Sleeps 6
  • 6 Twin Futons
  • Mountain view

View all photos for Seseragi Modern Japanese Style Room, No View, [With Yamanshi Wine Lounge Access]

Seseragi Modern Japanese Style Room, No View, [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Seseragi Modern Japanese Style Room, No View, [With Yamanshi Wine Lounge Access]

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 2 Twin Futons

View all photos for Seseragi Japanese Style Twin Room, Mt. Fuji View [With Yamanshi Wine Lounge Access]

Seseragi Japanese Style Twin Room, Mt. Fuji View [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Seseragi Japanese Style Twin Room, Mt. Fuji View [With Yamanshi Wine Lounge Access]

9.6 out of 10
Exceptional
(4 reviews)
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Mountain view

View all photos for Seseragi Western Style Twin Room, No View, [With Yamanshi Wine Lounge Access]

Seseragi Western Style Twin Room, No View, [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Seseragi Western Style Twin Room, No View, [With Yamanshi Wine Lounge Access]

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Seseragi Comfort Western Room, Mt.Fuji view [With Yamanshi Wine Lounge Access]

Seseragi Comfort Western Room, Mt.Fuji view [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Seseragi Comfort Western Room, Mt.Fuji view [With Yamanshi Wine Lounge Access]

10.0 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Mountain view

View all photos for Sanri-Comfort Western Room with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access]

Sanri-Comfort Western Room with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Sanri-Comfort Western Room with Open Air Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access]

9.8 out of 10
Exceptional
(16 reviews)
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Mountain view

View all photos for Miyama-tei, Lower floor, Japanese Style Room [With Yamanshi Wine Lounge Access]

In-room safe, free WiFi, bed sheets

Miyama-tei, Lower floor, Japanese Style Room [With Yamanshi Wine Lounge Access]

8.8 out of 10
Excellent
(6 reviews)
  • 559 sq ft
  • Sleeps 6
  • 6 Twin Futons
  • Garden view

View all photos for Katsura-tei, Japanese Style Room [With Yamanshi Wine Lounge Access]

Katsura-tei, Japanese Style Room [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Katsura-tei, Japanese Style Room [With Yamanshi Wine Lounge Access]

8.0 out of 10
Very good
(2 reviews)
  • 452 sq ft
  • Sleeps 6
  • 6 Twin Futons

View all photos for Sanri-Suite JapaneseWestern Room with OpenAir Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access]

Sanri-Suite JapaneseWestern Room with OpenAir Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access] | In-room safe, free WiFi, bed sheets

Sanri-Suite JapaneseWestern Room with OpenAir Bath, Mt. Fuji View [With Yamanshi Wine Lounge Access]

10.0 out of 10
Exceptional
(2 reviews)
  • 872 sq ft
  • Sleeps 5
  • 5 Twin Futons
  • Mountain view

View all photos for "Yubanashi" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking

"Yubanashi" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking | In-room safe, free WiFi, bed sheets

"Yubanashi" Yuraku Yamabiko-tei Japanese Style Room with Open-Air Bath Mount Fuji View - Non-Smoking

  • Sleeps 6
  • 6 Twin Futons
  • Mountain view

About the neighborhood

Fujiyoshida

Fujiyoshida retreat .You'll find Fujiyoshida Museum of Local History and Fujisan Radar Dome within 2 miles (3 km) of this ryokan. Fujisansaku Park and Araya-yama Shrine are also within 2 miles (3 km).

What's nearby

  • Fujiyoshida Museum of Local History - 16 min walk - 0.9 miles
  • Fujisansaku Park - 18 min walk - 1.0 mile
  • Fujisan Radar Dome - 19 min walk - 1.1 miles
  • Araya-yama Shrine - 5 min drive - 1.3 miles
  • Kitaguchiihongu Fuji Sengen Shrine - 6 min drive - 1.9 miles

Getting around

  • Fujisan station - 8 min drive
  • Haneda Airport (HND) - 132 min drive

Restaurants

  • ‪吉田のうどん 道の駅 富士吉田 軽食コーナー - ‬17 min walk
  • ‪マクドナルド - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪白須うどん - ‬2 min drive
  • ‪ふじやまビール - ‬16 min walk

About this property

Fujisan Onsen Hotel Kaneyamaen

4.5-star luxury ryokan near Fuji-Q Highland
Fujisan Onsen Hotel Kaneyamaen offers its guests hot springs. WiFi is free in public spaces. Free breakfast is available daily. A train station pick-up service and a train station drop-off service are free. A vending machine, gift shops/newsstands, and karaoke are also featured at the luxury Fujisan Onsen Hotel Kaneyamaen. Self parking is free.

This 4.5-star Fujiyoshida ryokan is smoke free.

  • 126 guestrooms or units
  • Buffet breakfast (free)
  • Karaoke
  • Charging station for electric cars
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Fujisan Onsen Hotel Kaneyamaen offers 126 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. This Fujiyoshida ryokan provides complimentary wireless Internet access. Housekeeping is provided daily.

Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Kaiseki meal

Things to do

  • Hot springs
  • Karaoke

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with Half Board rate plans must check in by 6 PM to receive dinner.
Guests who wish to receive dinner during their stay should book a half board rate plan. Please note that meal plans are not available for purchase at the property.
Meals are not included in the room rate for children ages 2 and younger included in the reservation.
Guests with dietary restrictions or food allergies must contact this property at least 3 days in advance of arrival. Requests cannot be accommodated at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • One child 2 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Fujisan Onsen Hotel Kaneyamaen
Fujisan Onsen Kaneyamaen
Onsen Kaneyamaen
Fujisan Onsen Kaneyamaen
Fujisan Onsen Hotel Kaneyamaen Ryokan
Fujisan Onsen Hotel Kaneyamaen Fujiyoshida
Fujisan Onsen Hotel Kaneyamaen Ryokan Fujiyoshida

Frequently asked questions

How close is Fujisan Onsen Hotel Kaneyamaen to the airport?

Fujisan Onsen Hotel Kaneyamaen is 80.6 mi (132-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Fujisan Onsen Hotel Kaneyamaen?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at Fujisan Onsen Hotel Kaneyamaen on Jan 29, 2026 start from $368.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fujisan Onsen Hotel Kaneyamaen have an airport shuttle?

Airport shuttle services are not available at Fujisan Onsen Hotel Kaneyamaen.

Does Fujisan Onsen Hotel Kaneyamaen offer free breakfast?

Fujisan Onsen Hotel Kaneyamaen offers free buffet breakfast every day from 7 AM to 9 AM.

Is there a casino at Fujisan Onsen Hotel Kaneyamaen?

No, there is no casino at this ryokan.

What time is check-in at Fujisan Onsen Hotel Kaneyamaen?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Fujisan Onsen Hotel Kaneyamaen?

This ryokan offers free self parking.

Does Fujisan Onsen Hotel Kaneyamaen have a pool?

Fujisan Onsen Hotel Kaneyamaen does not have a pool.

Does Fujisan Onsen Hotel Kaneyamaen have a spa?

This ryokan doesn't have a spa, but it does offer reflexology, aromatherapy, and facials.

How close is Fujisan Onsen Hotel Kaneyamaen to downtown Fujiyoshida?

Fujisan Onsen Hotel Kaneyamaen is 2.2 mi away from Fujiyoshida.

Fujisan Onsen Hotel Kaneyamaen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 822 out of 1000 reviews
Rating 8 - Good. 131 out of 1000 reviews
Rating 6 - Okay. 27 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gen Ming

Stayed 2 nights in Oct 2025

10/10 Excellent

Nathan

Stayed 3 nights in Oct 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent Japanese experience with an eight course dinner every night and an amazing breakfast buffet. The Japanese hospitality and service is legendary at these ryokens.
Stayed 3 nights in Oct 2025

10/10 Excellent

Fei

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A memorable stay in this hotel during our family's Japan vacation. The Japanese traditional Kaiseki dinner is the highlight, followed by drum show. Hotel has a beautiful garden sterches out acres with rich vegetation and architectural details. Wine bar provides nice coffee, snacks and wine tasting. I only wish the breakfast doesnt close that early (9am).
Stayed 2 nights in Oct 2025

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Outstanding in all respects Far exceeded expectations for a large hotel Onsen. Wonderful views of Mt Fuji from room and private open air onsen. Great kaiseki dinners. Traditional Tailo drummers an unexpected delight. Service extraordinary in true sense of ometanashi. Rooms spacious and grounds spectacular
Stayed 2 nights in Oct 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a 10/10 for this amazing hotel . The service, food, ambiance,relaxation how everyone makes you feel and how happy you can be in a space this gorgeous will leave you feeling awesome . I was so impressed by this hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the hotel staff, the dinner and the private dining rooms, the hotel garden and our Sanri Suite were all great. Only the large breakfast room could be a little cosier; two rooms would be even better, as the hotel is quite large. However, the food selection was very good.
Stayed 2 nights in Oct 2025

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Would have preferred ala carte and no room service or decent coffee was a disappointment
Stayed 2 nights in Oct 2025

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous garden and the view of Mt Fuji
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an amazing experience. I would love to come back again. Everything: the public and private onsens, the quiet and privateness, the meals, the overall attention and care of the staff, the rooms, and the entire property - all of it was a wonderful experience! Highly, highly recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t believe the one star reviews, this is an amazing, authentic experience with wonderful hosts. The property is spotless - this is a mineral spa and there will be deposits on the spa baths. The food is wonderful but they will struggle with significant dietary restrictions. We don’t eat meat and confirmed a couple of times this was OK well before we arrived. This is a Japanese resort. If you aren’t keen on an immersive experience this is not for you. The weather was terrible when we stayed and we still loved every minute. Including the wine bar! Hot tip. Arrive early for the drumming show. Both nights we stayed were standing room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary service and hospitality! Facilities, wine tasting lounge and drum show were unique and enjoyable. Plenty of space for all guests except during drumming show Sunday evenings - Our only frustration was the poor internet service - we had a bit of medical work to handle and could not connect to and maintain connection with internet in our rooms. Our onsen and room was fabulous.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous
Stayed 3 nights in Sep 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is an amazing all-inclusive place with the wine lounge access. The gardens are beyond amazing—they go on and on. They must have many gardeners on staff. Inclusive kaiseki meal was excellent, much better than normal resort food. Private onsen on the balcony was so special and perfect. The wine lounge was phenomenal with unlimited tasting portions of wines from all around Japan. The drumming performance was a nice touch for evening entertainment. The hotel bar and izakaya were great for later night options (the bar looks out over the magical gardens). A really special place that we’d return to. Mount Fuji is right there too, although if you want to see it, don’t visit in the summer. Loved the samurai pjs to wear around and the yukata. I’d give this resort 5 stars if only they would have certain hours reserved in the onsen for guests with tattoos. We did book a room with a private onsen, but would have loved to use the bigger facilities.
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing food and a most stay if traveling to Fuji🙌
Stayed 2 nights in Aug 2025

10/10 Excellent

Yaling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service provided by the staff and a range of activities available! Hotel shuttle available to Kawaguchiko station making it very convenient!
Stayed 2 nights in Jul 2025

10/10 Excellent

Elijah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most pampered I have ever felt. This is a place you’d want to come for your honeymoon. 100/10
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my second time going to the Hotel, and I fully recommend going because I will be going again!
Stayed 1 night in Jun 2025

10/10 Excellent

Jerome

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say enough good things about this place. Very relaxing, dinner was lovely, staff was very friendly and provided an excellent view of my Fury. Will for sure stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Slv

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience! Absolutely worth going to! Beautiful atmosphere, gardens, amenities, it felt like a scene from a movie, loved it all. For sure stay for a minimum of 2 days to really enjoy what they have to offer
Stayed 1 night in Jun 2025

10/10 Excellent

Ngozi

Stayed 1 night in Jun 2025

10/10 Excellent

Elam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an experience I wholly recommend to all coming to Japan. Exceptional staff who did a great job describing the amenities and things to do from the check-in. As well as an amazing view of mount Fuji. The roof-top Onsen was a once in a lifetime experience for me and my friends and a memory we all cherish. The garden was also beautiful and great place to walk around and enjoy nature in during the day and night. The only bad part was leaving.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great hotel, terrible service

The hotel has many amazing amenities and the Onsen and food was amazing, as well as the garden around it. However, the service was very poor, and when we were checking out, they changed the fee to be over 400 dollars more expensive, denied that the original price which they had written on a sheet during our check in was cheaper, and threatened to call the police when we questioned them.
Stayed 1 night in Jun 2025