2/10 Terrible
Bruce
Apr 24, 2025
Disliked: Staff & service, property conditions & facilities
Elevator broke down not fixed (at least during our 3nts 4day stay), we had to drag and carry our luggage upstairs and downstairs, luckily a young guest helped us carry the luggage downstairs during checkout.
No coffee maker nor water kettle or telephone in room.
Room temperature couldn't be adjusted , when we complained about the temperature was too cold at night to the front desk, the response we received from the male receptionist was: "the house keeping will clean your room in 2 hours" . Everyday we went downstairs passing by the front desk, we greeted the front desk receptionist"good morning " as our usual tradition but only received a cold face staring at us. The time we checked out, we were left unattended for exactly 10 minutes, no one was ahead of us. That receptionist was just doing his own chore and let us waiting.
Imaging if you were in a hurry trying to catch a train that was about to leave?!!
The only smile we received was from a lady receptionist at the time we checked in. We miss her very much!
Bruce
Stayed 3 nights in Apr 2025
