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"Helpful and friendly staff, room was great " More

By a verified traveler on Thu 24 Mar 2022

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Hotel Description

Enjoy the free parking at this eco-friendly Fernley hotel

In Fernley

You'll be within half a mile (1 km) of The Silverado Casino and 2 miles (3 km) of Millennium Park with a stay here. Also, Green Valley Park is within 3 miles (5 km) and Truckee River is within 6 miles (10 km).

Free perks

This hotel features a seasonal outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$103* Per night/room Oct 16 - Oct 17

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel By Best Western Fernley ratings based on 16 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel By Best Western Fernley

Everyone (7) Couples (3) Family (7)
5 out of 5
Helpful and friendly staff, room was great

Posted by on Mar 24, 2022

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Comment from Hotel Management

Mar 25, 2022 by lisa

Dear Jason: Thank you for your comments. We are glad you enjoyed your stay. We hope to see you soon.

5 out of 5
That it was pet friendly.

Posted by on Mar 21, 2022

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Comment from Hotel Management

Mar 21, 2022 by lisa

Sandi: We appreciate your business. Thank you and we hope to see you again soon.

4 out of 5
It was conveniently close.

Posted by on Nov 14, 2021

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Comment from Hotel Management

Nov 15, 2021 by lisa

Thanks for your rating!

4 out of 5
Nice place. It wasv quiet and peaceful

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 10, 2021 by Lisa Ketner

Thank you for your review!

4 out of 5

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 4, 2021 by Lisa Ketner

Thanks for the rating!

1 out of 5
Room was dirty, tub/shower hasn’t been cleaned in awhile, grim was very visible in the tub, dust on the head board and the floor was not clean. Desk clerk at check in was great!

Posted by on May 24, 2021

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Comment from Hotel Management

May 24, 2021 by lisa

Thank you for choosing the Surestay Hotel. I am sorry to hear about the condition of the room. That is very unusual and I will be speaking to housekeeping about it. Thank you for letting us know.

2 out of 5

Posted by on May 10, 2021

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Comment from Hotel Management

May 21, 2021 by lisa

Thanks for the rating

4 out of 5
Room was clean. However, they really need to upgrade the mattresses. Mine was horrible. Bowed in the middle. Really unacceptable at any level of hotel. Sleep is what makes a hotel stay good or bad. Also, don’t serve microwaved bacon. Just better not to have it out there. Doesn’t look like bacon, taste like bacon or even smell like bacon. Only place for microwave bacon is the trash. I’d stay again, but they need to invest in better mattresses.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 28, 2019 by lisa

We are replacing mattresses starting today!

4 out of 5
Great location and friendly staff. Nice clean rooms.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 7, 2019 by lisa

Thank you!

5 out of 5
The room was large. The bed was good. We were well taken care of.

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by lisa

Thank you for the rating! Hope to see you again soon!

About the SureStay Hotel By Best Western Fernley

Location 1405 Newlands Drive East, Fernley, NV 89408

Property Features

SureStay Hotel By Best Western Fernley offers its guests a spa tub and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served. The eco-friendly SureStay Hotel By Best Western Fernley also features multilingual staff, laundry facilities, and express check-out. Self parking is free. This Fernley hotel is smoke free.

  • 66 guestrooms or units
  • Full breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually furnished accommodations include sofa beds. Televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries. This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Pull-out sofa bed
  • Television
  • Satellite channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Desk chair

Food & Drink

Guests are served free full breakfast.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10.00 per pet, per day
  • Maximum 3 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Fernley
  • Best Western Fernley Inn
  • Fernley Best Western
  • Best Western Fernley Hotel Fernley
  • Best Western Fernley Inn
  • Surestay By Fernley Fernley
  • SureStay Hotel By Best Western Fernley Hotel
  • SureStay Hotel By Best Western Fernley Fernley
  • SureStay Hotel By Best Western Fernley Hotel Fernley

You should know

  • The seasonal pool will open in September and close in May.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.