4/10 Poor
Naomie
Traveled with family and small children
Feb 28, 2026
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I recently stayed here in Evansville for five days for my son’s birthday, and unfortunately, the experience was disappointing overall.
Before arrival, I called to ask if they offered anything small for birthdays (I even said I didn’t mind paying for something simple like a balloon that said “Happy Birthday”). The woman on the phone was very rude and dismissive, which immediately made me feel uncomfortable about the stay.
At check-in, however, the manager was extremely kind and welcoming. I don’t remember her name, but she was very sweet and helpful, and I truly appreciated her professionalism.
The biggest issue was housekeeping. The hotel states that full cleanings are done on the third day, but throughout my five-day stay, the bed sheets were never changed. I traveled with kids, so I asked daily for light cleaning since the room would get messy. They would make the bed but never replaced the sheets, we slept on the same sheets the entire stay. On the last night, I finally complained, and the manager personally came and fixed everything and changed the sheets. Again, she handled it well, but it shouldn’t have required a complaint after five days.
Another major issue was the hot water. It barely worked the entire stay. I’m from Boston, so taking cold showers every day was extremely frustrating, and my kids didn’t like it either.
The pool was closed, there’s no breakfast offered, and for the price we paid, it felt very expensive for just a basic bed and room.
Naomie
Stayed 5 nights in Feb 2026