8/10 Bueno
melodie h.
26 sept. 2025
Le gustó: Limpieza
The property was a gem. Lots of room for large family or group. Kitchen area is very large with lots of counter space. Garage is not available to renter even Vrbo listing in Vrbo app says, "Onsite parking options include a garage". Driveway has a significant slope. Neither was an impact for us as we were visiting in September.The rental is managed by the Vacasa and this is where our issues occurred:We're used to getting all rental information via Vrbo or email. Vacasa they encourage using their App. We did. However, we continued to receive multiple emails plus text messages. Additionally, checkout instructions were not listed in their App. This information came via email.We were unable to gain access to the rental property. Multiple attempts later finally got inside. (and yes, we were entering the correct code). Contacted Vacasa and Support team changed the code and had us try again. (husband stayed inside home just in case) Door would not unlock, did not matter how fast or slow the code was entered. Support team said someone would be out shortly. One hour later and no one had arrived. Called support again - was given a new code, which worked the first time. However, by this time we could not trust that the lock would actually work without issue. They scheduled a person to come out the next day to investigate. By this time our evening plans for our 25th Wedding anniversary were ruined. Support did come out the next day and determined it was a battery issue.
melodie h.
Se hospedó 4 noches en septiembre de 2025