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Xelena Hotel & Suites

5.0 star property
5-star luxury hotel in Macrozona Bahía Redonda y Primeros Faldeos

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Photo gallery for Xelena Hotel & Suites

Indoor pool, sun loungers, lifeguards on site
Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Exterior
Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Daily full breakfast (USD 20 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Place, Bahía Redonda
    ‪3 min walk‬
  • Place, Bahía Redonda Viewpoint
    ‪16 min walk‬
  • Place, Calafate Fishing
    ‪5 min drive‬
  • Airport, El Calafate (FTE-Comandante Armando Tola Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

9.8 out of 10
Exceptional
(18 reviews)
  • Lake view
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

Triple | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Triple

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 398 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Junior

Suite Junior | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Junior

7.4 out of 10
Good
(3 reviews)
  • Lake view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 322 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite de Lujo

Suite de Lujo | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite de Lujo

  • Lake view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Presidencial

  • Lake view
  • 1346 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

El Calafate

Central El Calafate getaway .With a stay at this Macrozona Bahía Redonda y Primeros Faldeos hotel, you'll be within half a mile (1 km) of Bahía Redonda and 2 miles (3 km) of Bahía Redonda Viewpoint. Avenue del Libertador and Lago Argentino are also within 2 miles (3 km).

What's nearby

  • Bahía Redonda - 3 min walk - 0.2 miles
  • Bahía Redonda Viewpoint - 16 min walk - 0.9 miles
  • Avenue del Libertador - 18 min walk - 1.0 mile
  • Mirador - 4 min drive - 1.5 miles
  • Calafate Fishing - 5 min drive - 1.7 miles

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • ‪La Cantina - ‬7 min drive
  • ‪Yeti Ice Bar - ‬5 min drive
  • ‪Punta Argentina - ‬4 min drive
  • ‪La Lechuza - ‬5 min drive
  • ‪Pantagonia - ‬6 min drive

About this property

Xelena Hotel & Suites

5-star luxury hotel in Macrozona Bahía Redonda y Primeros Faldeos
Xelena Hotel & Suites offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A fitness center, spa services, and a terrace are also featured at the luxury Xelena Hotel & Suites. Limited free parking is available on a first-come, first-served basis.

This 5-star El Calafate hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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  • Parking included
  • Free WiFi
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Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 1 2026 to June 7 2026 (completion date subject to change). The following areas are affected:
  • Spa
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xelena Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Argentina Value-Added Tax (VAT) at 21%. A VAT exemption is available to travelers who present a valid passport or ID showing they are not a resident of Argentina and who pay with a non-Argentine card or via a bank transfer from outside Argentina. This exemption applies only to accommodation, including bookings where breakfast is included.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 for adults and USD 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Frequently asked questions

How close is Xelena Hotel & Suites to the airport?

Xelena Hotel & Suites is 14.9 mi (25-min drive) away from the El Calafate (FTE-Comandante Armando Tola Intl.) airport, the closest popular airport to the property.

Does Xelena Hotel & Suites have an airport shuttle?

Airport shuttle services are not available at Xelena Hotel & Suites.

Does Xelena Hotel & Suites offer free breakfast?

Free breakfast isn’t provided at Xelena Hotel & Suites, but full breakfast is offered for a fee of USD 20 for adults and USD 20 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Xelena Hotel & Suites?

No, there is no casino at this hotel, but Casino Club El Calafate (6-min drive) is nearby.

What time is check-in at Xelena Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Xelena Hotel & Suites?

This hotel offers free self parking.

Does Xelena Hotel & Suites have a pool?

Xelena Hotel & Suites features an indoor pool. The property will be renovating the pool from June 1 2026 to June 7 2026 (completion date subject to change).

Does Xelena Hotel & Suites have a restaurant?

Xelena Hotel & Suites is home to MORA, which features ocean views.

Does Xelena Hotel & Suites have a spa?

Pamper yourself with a day at Zen Spa, where you can enjoy body treatments, facials, and massages.

How close is Xelena Hotel & Suites to downtown El Calafate?

Xelena Hotel & Suites is 1.8 mi away from El Calafate.

Xelena Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 295 out of 468 reviews
Rating 8 - Good. 105 out of 468 reviews
Rating 6 - Okay. 41 out of 468 reviews
Rating 4 - Poor. 17 out of 468 reviews
Rating 2 - Terrible. 10 out of 468 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Maria

Traveled with group, Traveled with family
Liked: Staff & service
Walls were a bit thin but generally ok
Stayed 3 nights in Nov 2025

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great view to the lake, free transfer to town
Stayed 2 nights in Nov 2025

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
We booked a triple for my husband and I so we would have space. We were put on the 2nd floor, 2 levels below the lobby but were told oit would be fine. I wasn't feeling well so I tried to go to bed early only to hear muscle cars revving their engines and dogs barking continuously. But i also heard this loud stomping and couldn't figure out what was happening so after an hour of torture i called the front desk to learn they have 2 dance shows each night above our room. When i brought this issue to the hotel they did move us the last 2 nights to a quieter room but only gave a small discount on the first night instead of comping the entire night. Besides the insufficiency of their customer service, the rooms are basic and the breakfast is fair, some in our friend group called it bad. I think the people working there are trying but there is a lack of understanding expectations.
Stayed 3 nights in Nov 2025

4/10 Poor

abdul, miami

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I aske for a lake view she gave me a room it overlook the roof of the hotel restorant , I ask to change the told me the next day they will move me to room 514, when we got back from our guided trip the front desk gave a key to room 202 and told me it is great view when I question the change I told them I will check the room but it is not good then they gave me room 514, I should not go through this and I wonder if that happened because I reserved through third party
Stayed 3 nights in Oct 2025

10/10 Excellent

Ammar

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful views. Clean. Friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sion

Stayed 2 nights in Oct 2025

8/10 Good

Keila

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
🙃
Stayed 3 nights in Oct 2025

8/10 Good

Daniela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jul 2025

8/10 Good

Karl

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Kathy

Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premium bedding, wonderful staff and great view
Stayed 1 night in Apr 2025

8/10 Good

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel on Lake Argentina

Rooms are clean, modern, and large, but the bathroom was small and cramped. Wifi was poor when we were there, but it apparently was an issue with the provider so it might be better other times? Breakfast had a lot of options. Laundry is hilariously expensive. Location is beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Osmany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Apr 2025

8/10 Good

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the lake of Argentina. … room was overheated and after complaining it was very cold for the other half of the 4 night stay .
Stayed 4 nights in Apr 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2025

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service !

Great hotel! The service was excellent! The food, the location, the views, the cleanliness, and the best of all was the service from the front desk, to the waiters and cleaning staff. Definitely recommend this place!
Stayed 2 nights in Mar 2025

6/10 Okay

James

Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great views. Sunrise and sunset views were absolutely stunning.
Stayed 4 nights in Mar 2025

8/10 Good

Eric

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good view of Argentini Lake, staff is helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room, helpful staff.

Lovely hotel, helpful staff. Our room was a little noisy (on main floor, near elevator and restaurant) so we asked to move. Second room on upper floor was very quiet.
Stayed 2 nights in Feb 2025

10/10 Excellent

LUIS, Lima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view
Stayed 5 nights in Jan 2025

8/10 Good

Hope

Stayed 1 night in Jan 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities

A Negative for Hotels.com

There was a mixup with hotel.com. We had organised and paid for a Superior room and was given a Standard room. We were unable to rectify the issue. Other than that the hotel was efficient and helpful and a reasonable place to stay.
Stayed 3 nights in Jan 2025

6/10 Okay

andres

Stayed 3 nights in Jan 2025

4/10 Poor

Yoav

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

Disappointed

This is definitely not a 5 star hotel maybe 4. Some rooms are sub par. Breakfast is basic. Toiletries are basic, hair fan weak. Staff is nice. Pool and Spa OK but small.
Stayed 2 nights in Jan 2025