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The Westin Dubai Mina Seyahi Beach Resort & Marina

5.0 star property
5-star beachfront hotel near Marina Beach

Choose dates to view prices

Photo gallery for The Westin Dubai Mina Seyahi Beach Resort & Marina

Property amenity
Lobby lounge
Exterior
Children's activities
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive

Explore the area

Map
Dubai Marina, Po Box 213084, Dubai
  • The Walk
    ‪19 min walk‬
  • Marina Beach
    ‪20 min walk‬
  • Dubai Marina Mall
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Sea View, 2 Queens

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Sea View, 2 Queens

9.4 out of 10
Exceptional
(3 reviews)
  • 569 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View, 1 King

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Sea View, 1 King

8.0 out of 10
Very good
(4 reviews)
  • 569 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Skyline View, 2 Queens

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Skyline View, 2 Queens

9.6 out of 10
Exceptional
(9 reviews)
  • 569 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Westin Club Skyline View, 2 Queens with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

1 bedroom, premium bedding, pillowtop beds, minibar

Westin Club Skyline View, 2 Queens with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

  • 569 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Westin Club Skyline View, 1 King with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

1 bedroom, premium bedding, pillowtop beds, minibar

Westin Club Skyline View, 1 King with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

  • 560 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Skyline View, 1 King

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Skyline View, 1 King

10.0 out of 10
Exceptional
(11 reviews)
  • 569 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Non Smoking, Garden View

1 bedroom, premium bedding, pillowtop beds, minibar

Family Room, 2 Bedrooms, Non Smoking, Garden View

  • Sleeps 7
  • 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Non Smoking, Sea View

1 bedroom, premium bedding, pillowtop beds, minibar

Family Room, 2 Bedrooms, Non Smoking, Sea View

  • Sea view
  • Sleeps 7
  • 2 Double Beds

View all photos for Luxury Suite, 1 King, Sea View, Breakfast, Dubai Airport Transfers, Club Lounge access, Happy Hour

1 bedroom, premium bedding, pillowtop beds, minibar

Luxury Suite, 1 King, Sea View, Breakfast, Dubai Airport Transfers, Club Lounge access, Happy Hour

  • 1700 sq ft
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Penthouse,1 King, 2 Queens Balcony, Dubai Airport Transfers, Club Lounge Access, Happy Hour

Penthouse,1 King, 2 Queens Balcony, Dubai Airport Transfers, Club Lounge Access, Happy Hour | 1 bedroom, premium bedding, pillowtop beds, minibar

Penthouse,1 King, 2 Queens Balcony, Dubai Airport Transfers, Club Lounge Access, Happy Hour

  • 2277 sq ft
  • Sea view
  • Sleeps 6
  • 1 Double Bed

View all photos for Grand Suite, 1 king Bed, Sea View, Dubai Airport Transfers, Club Lounge Access, Happy Hour

Grand Suite, 1 king Bed, Sea View, Dubai Airport Transfers, Club Lounge Access, Happy Hour | 1 bedroom, premium bedding, pillowtop beds, minibar

Grand Suite, 1 king Bed, Sea View, Dubai Airport Transfers, Club Lounge Access, Happy Hour

  • 1700 sq ft
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Suite Sea View, 1 King with Balcony, Sofa Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Suite Sea View, 1 King with Balcony, Sofa Bed

  • 747 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Westin Club Sea View, 2 Queens with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

Balcony

Westin Club Sea View, 2 Queens with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

  • 569 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Westin Club Sea View, 1 King with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

1 bedroom, premium bedding, pillowtop beds, minibar

Westin Club Sea View, 1 King with Balcony, Breakfast, Happy Hour, Afternoon Tea, Club Lounge

10.0 out of 10
Exceptional
(1 review)
  • 569 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family 2 Bedroom Suite, Sea View, Balcony, 1 King, 2 Queens Sofa bed, Breakfast, Club Lounge access

Family 2 Bedroom Suite, Sea View, Balcony, 1 King, 2 Queens Sofa bed, Breakfast, Club Lounge access | Lounge

Family 2 Bedroom Suite, Sea View, Balcony, 1 King, 2 Queens Sofa bed, Breakfast, Club Lounge access

10.0 out of 10
Exceptional
(1 review)
  • 1313 sq ft
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Westin Club Suite Sea View, 1 King bed, Balcony, Happy Hour, Club Lounge access,

1 bedroom, premium bedding, pillowtop beds, minibar

Westin Club Suite Sea View, 1 King bed, Balcony, Happy Hour, Club Lounge access,

  • 961 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Dubai

On the beach.Your stay at this Dubai Marina hotel places you within 2 miles (3 km) of Marina Beach and The Walk. Also, American University of Dubai (AUD) is within half a mile (1 km) and Dubai Marina Mall is within 2 miles (3 km).

What's nearby

  • Skydive Dubai - 18 min walk - 1.0 mile
  • The Walk - 19 min walk - 1.0 mile
  • Marina Beach - 20 min walk - 1.1 miles
  • Dubai Marina Mall - 2 min drive - 1.5 miles
  • Emirates Golf Club - 3 min drive - 1.1 miles

Getting around

  • Mina Seyahi Tram Stop - 3 min walk
  • Al Maktoum Intl. Airport (DWC) - 32 min drive

Restaurants

  • ‪Attiko - ‬4 min walk
  • ‪Latitude 25 - ‬4 min walk
  • ‪Arabica - ‬3 min walk
  • ‪One&Only Royal Mirage - ‬8 min walk
  • ‪Bussola - ‬5 min walk

About this property

The Westin Dubai Mina Seyahi Beach Resort & Marina

5-star beachfront hotel near Marina Beach
Some rates at The Westin Dubai Mina Seyahi Beach Resort & Marina are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Sit back and relax on the beach with free beach club on site, cabanas (surcharge), and umbrellas. At The Westin Dubai Mina Seyahi Beach Resort & Marina you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

You can enjoy a drink at one of the bars, which include 3 poolside bars and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 294 guestrooms or units
  • 10 levels
  • 3 bars by the pool
  • 3 swim-up bars
  • Meeting rooms
  • 15705 sq ft of conference space
  • 1459 sq m of conference space
  • Built in 2008
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
The Westin Dubai Mina Seyahi Beach Resort & Marina offers 294 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 47-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English

Similar properties

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Le Méridien Mina Seyahi Beach Resort & Waterpark

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.5 out of 5, Wonderful, 1,001 reviews
$149 nightly
The price is $172
Jul 13 - Jul 14
Total includes taxes and fees
Le Méridien Mina Seyahi Beach Resort & Waterpark

Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 80 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 135 for adults and AED 65 for children
  • 3 poolside bars
  • 3 swim-up bars
  • A beach bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Kayaking
  • Lazy river
  • Motor boating
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height counter and sink
  • Raised toilet seat (17 inches high)
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (20 inches wide)

Room amenities

Entertainment

  • 47-inch LED TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid passport or government-issued ID card upon check-in. These are the only forms of identification that are accepted at this property.
This property offers airport shuttle pickup and drop-off service to and from Dubai airports only.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Dubai Mina Seyahi Beach Resort & Marina

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 125.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: AED 1950
  • New Year's Eve (December 31) Gala Dinner per child: AED 825 (from 5 to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 135 for adults and AED 65 for children
  • Fee for in-room wired internet: AED 80 per day (rates may vary)
  • Rollaway bed fee: AED 125.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash.
    For guests' safety, the property includes a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mina Seyahi Resort
Mina Seyahi Westin
Westin Dubai Beach
Westin Dubai Beach Resort
Westin Mina Seyahi Beach Resort
Westin Dubai Mina Seyahi Beach Resort
Westin Mina
Westin Mina Seyahi
Westin Mina Seyahi Resort
Westin Seyahi
Dubai Westin
Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai
Westin Dubai Mina Seyahi Beach Resort And Marina
Westin Dubai Mina Seyahi Beach
Westin Mina Seyahi Beach
The Westin Dubai Mina Seyahi Beach Resort Marina
The Westin Dubai Mina Seyahi Beach Resort Marina
The Westin Dubai Mina Seyahi Beach Resort & Marina Hotel
The Westin Dubai Mina Seyahi Beach Resort & Marina Dubai
The Westin Dubai Mina Seyahi Beach Resort & Marina Hotel Dubai

Frequently asked questions

How close is The Westin Dubai Mina Seyahi Beach Resort & Marina to the airport?

The Westin Dubai Mina Seyahi Beach Resort & Marina is 23.8 mi (32-min drive) away from the Al Maktoum Intl. Airport (DWC) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Dubai Mina Seyahi Beach Resort & Marina?

As of Jul 10, 2025, prices found for a 1-night stay for 2 adults at The Westin Dubai Mina Seyahi Beach Resort & Marina on Jul 14, 2025 start from $149.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Dubai Mina Seyahi Beach Resort & Marina have an airport shuttle?

Airport shuttle services are not available at The Westin Dubai Mina Seyahi Beach Resort & Marina.

How close is The Westin Dubai Mina Seyahi Beach Resort & Marina to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does The Westin Dubai Mina Seyahi Beach Resort & Marina offer free breakfast?

Free breakfast isn’t provided at The Westin Dubai Mina Seyahi Beach Resort & Marina, but buffet breakfast is offered for a fee of AED 135 for adults and AED 65 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Westin Dubai Mina Seyahi Beach Resort & Marina?

No, there is no casino at this hotel.

What time is check-in at The Westin Dubai Mina Seyahi Beach Resort & Marina?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Is there free parking at The Westin Dubai Mina Seyahi Beach Resort & Marina?

This hotel offers free self parking and valet parking.

Does The Westin Dubai Mina Seyahi Beach Resort & Marina have a pool?

The Westin Dubai Mina Seyahi Beach Resort & Marina features 6 outdoor pools and a children's pool.

Does The Westin Dubai Mina Seyahi Beach Resort & Marina have a spa?

This hotel has a spa, which features facials, body wraps, and massages.

How close is The Westin Dubai Mina Seyahi Beach Resort & Marina to downtown Dubai?

The Westin Dubai Mina Seyahi Beach Resort & Marina is 15.5 mi away from Dubai.

The Westin Dubai Mina Seyahi Beach Resort & Marina Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 739 out of 1002 reviews
Rating 8 - Good. 196 out of 1002 reviews
Rating 6 - Okay. 33 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Mercia

This was our 5th or 6th visit to The Westin and will be our last. It has gone downhill in the past 2 years. Right from
Stayed 7 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A brilliant experience staying at the Westin. Ticked every box for a family with a 6 & 8 year old. Highly recommend.
Stayed 7 nights in Mar 2025

2/10 Terrible

Mina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My daughter and I had dinner at their restaurant and we both got very sick. We brought it to their attention and they did not take any action which was very disappointing
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Matt

Stayed 7 nights in Mar 2025

10/10 Excellent

Lyric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 8 nights in Mar 2025

10/10 Excellent

tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Gary

Stayed 5 nights in Feb 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. The only challenge was that at peak breakfast time it was difficult to get a coffee to table, so maybe need to work out a way to make coffee delivery quicker
Stayed 3 nights in Feb 2025

4/10 Poor

Holly

Traveled with family
Stayed 7 nights in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

2/10 Terrible

Rahul

Stayed 7 nights in Dec 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Stayed 2 nights in Dec 2024

10/10 Excellent

ayat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here for years. It’s an excellent resort, staff are very helpful, rooms large, beds very comfortable, food is excellent, beach and pool lovely. Can’t wait to go back. Thank you
Stayed 5 nights in Dec 2024

4/10 Poor

Muhammed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Last year, The Westin Mina Seyahi provided a faultless experience with impeccable service and a family-friendly atmosphere. However, this year’s visit was deeply disappointing, with a noticeable decline in service and standards. Management has shifted focus to a business and influencer clientele, leaving families feeling sidelined. For example, children under 12 are now barred from some restaurants we enjoyed last year, which greatly impacted our experience. Service quality has deteriorated significantly. Staff who previously engaged warmly with children were indifferent this time, and basic service standards were lacking. On several occasions, starters were cleared with the cutlery, but no replacements were provided for the mains, leaving us to request or fetch cutlery ourselves. Staff rarely checked on us to ask if we needed drinks or if everything was satisfactory, unlike last year when they were proactive and attentive. Language barriers further complicated interactions, as the staff’s level of English was noticeably poor. The only positives were the hotel’s location and cleanliness, which remain excellent. However, the drastic decline in service and the shift away from catering to families make it hard for us to consider returning. While we understand the desire to appeal to a new clientele, many families visit to escape the business world, not to feel excluded by it. We hope management reconsiders their direction and works to restore the high standards.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine Ann, washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Ihor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Breakfast is a must at this place! Rooms are big and clean. Ask for Hassan the doorman outside. Honest guy and can help you with recommendations.
Stayed 7 nights in Nov 2024

10/10 Excellent

Pashwinder

Stayed 5 nights in Oct 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great options for food and drink, multiple restaurants
Stayed 5 nights in Nov 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I have been coming here for over 12 years and after a 4 year break we were looking forward to come back. The facilities were brilliant as always, the pools, gym and restaurant options. We found the new rooms spacious, the bed was a bit hard, but that's personal. It was lovely to see the same staff we have met over years still there and being promoted (lovely to see Kevin at Kids Club). However, I would say the experience we were so looking forward to was dampened, as more package holidays were being offered and appeared to put the staff on edge. Every time I went to the Westin Gym it was an inquisition by 5 people looking at me who I was, where I was staying and why I didn't have my key, I do understand why but it still made a real resident feel uncomfortable and not welcome, so I would always go to Club Mina, the staff were more welcoming. All the food staff at Mina's and the pool staff again were so on edge at making sure people signed the bill (again understandable but not as intense as previously). Busola and Fish, the food as usual was amazing but hampered with the long conversation about 'are you on a package', 'this is included, this is not included'. It was an experience we were not used to in this resort, it just added a bit of exhaustion and changed our expected experience. Would we go back to the new atmosphere? Not sure.
Stayed 6 nights in Oct 2024

10/10 Excellent

steven

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Staff we’re exceptional… nothing was too much trouble. Only slight down marks would be that the waterpark isnt really a waterpark, it’s some slides… kept our five year old entertained but our eight year old did get a bit bored with what was there quite quickly. Also, kids club facilities were good but the requirement to check in on the kids each hour seemed a bit odd.. never had that at other kids clubs and just has the potential to unsettle the kids… other than that we really loved our stay.
Stayed 8 nights in Oct 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024