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Swissôtel Al Murooj Dubai

5.0 star property
Family-friendly 5-star hotel near Dubai Mall

Choose dates to view prices

Photo gallery for Swissôtel Al Murooj Dubai

Exterior
Property video
Exterior
Exterior
Penthouse, Multiple Beds | Living room | TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Al Mustaqbal Steet, Opposite The Dubai Mall Downtown Dubai, Dubai, United Arab Emirates, 117546
  • Place, Dubai Mall
    ‪4 min walk‬
  • Place, Dubai Aquarium & Underwater Zoo
    ‪6 min walk‬
  • Place, Burj Khalifa
    ‪10 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, individually furnished, desk

Classic Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

Minibar, in-room safe, individually furnished, desk

Classic Twin Room, 2 Twin Beds

7.6 out of 10
Good
(16 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room King - High Floor

Minibar, in-room safe, individually furnished, desk

Premium Room King - High Floor

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Executive Room, 1 King Bed

Minibar, in-room safe, individually furnished, desk

Swiss, Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Executive Twin Room, 2 Twin Beds

Minibar, in-room safe, individually furnished, desk

Swiss, Executive Twin Room, 2 Twin Beds

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

TV

Apartment, 2 Bedrooms

  • City view
  • 1561 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Minibar, in-room safe, individually furnished, desk

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually furnished, desk

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 1561 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Minibar, in-room safe, individually furnished, desk

Apartment, 3 Bedrooms

  • City view
  • 2153 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

View all photos for Penthouse, Multiple Beds

Penthouse, Multiple Beds | Minibar, in-room safe, individually furnished, desk

Penthouse, Multiple Beds

  • Sleeps 8
  • 3 Double Beds

View all photos for Apartment, 3 Bedrooms (Duplex)

Minibar, in-room safe, individually furnished, desk

Apartment, 3 Bedrooms (Duplex)

  • City view
  • Sleeps 8
  • 3 Double Beds

View all photos for Swiss Signature Suite, Jacuzzi, Terrace

Swiss Signature Suite, Jacuzzi, Terrace | Minibar, in-room safe, individually furnished, desk

Swiss Signature Suite, Jacuzzi, Terrace

  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Minibar, in-room safe, individually furnished, desk

Executive Suite, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, individually furnished, desk

Executive Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Swiss Signature Room King with Jacuzzi and Terrace

Swiss Signature Room King with Jacuzzi and Terrace | Minibar, in-room safe, individually furnished, desk

Swiss Signature Room King with Jacuzzi and Terrace

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room Twin - High Floor

Minibar, in-room safe, individually furnished, desk

Premium Room Twin - High Floor

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Suite, 1 King Bed

Classic Suite, 1 King Bed | Minibar, in-room safe, individually furnished, desk

Classic Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Dubai

DIFC stay.Within a 15-minute walk of this DIFC hotel, you'll find Dubai Mall and Burj Khalifa. BurJuman Mall and Dubai Creek are also within 6 miles (10 km).

What's nearby

  • Dubai Mall - 4 min walk - 0.3 miles
  • Dubai Aquarium & Underwater Zoo - 6 min walk - 0.4 miles
  • Emaar Square - 7 min walk - 0.4 miles
  • Burj Khalifa - 10 min walk - 0.6 miles
  • Dubai Fountain - 13 min walk - 0.7 miles

Getting around

  • Financial Centre Station - 15 min walk
  • Dubai Intl. Airport (DXB) - 15 min drive

Restaurants

  • ‪Address Boulevard Lobby Lounge - ‬8 min walk
  • ‪Zenon - ‬9 min walk
  • ‪Coco Grill & Lounge - ‬3 min walk
  • ‪The Library At Address Boulevard - ‬5 min walk
  • ‪Rowley’s - ‬5 min walk

About this property

Swissôtel Al Murooj Dubai

Family-friendly 5-star hotel near Dubai Mall
Swissôtel Al Murooj Dubai offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 7 meeting rooms. A children's pool, a health club, and a hot tub are also featured at the luxury Swissôtel Al Murooj Dubai. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 392 guestrooms or units
  • 14 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Swissôtel Al Murooj Dubai offers 392 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. A pillow menu is available. This Dubai hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, slippers, and bidets. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is open daily.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:30 AM for a fee: AED 120 for adults and AED 60 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The listed city/local tax comprises the 'Tourism Dirham Fee' charged by the city for all accommodations, collected at the property. This fee increases per night for each additional bedroom in the accommodation. The listed mandatory tourism fee covers the additional fee charged at the property for 3-bedroom accommodations. The additional fee charged at the property for 2-bedroom accommodations is AED 20 per night.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Al Murooj Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 300 per accommodation, per stay
  • New Year's Day (January 1) Gala Dinner per adult: AED 1130
  • New Year's Day (January 1) Gala Dinner per child: AED 656 (from 5 to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

The listed city/local tax comprises the 'Tourism Dirham Fee' charged by the city for all accommodations, collected at the property. This fee increases per night for each additional bedroom in the accommodation. The listed mandatory tourism fee covers the additional fee charged at the property for 3-bedroom accommodations. The additional fee charged at the property for 2-bedroom accommodations is AED 20 per night.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately AED 120 for adults and AED 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Roda Al Murooj Hotel Dubai
Roda Al Murooj Hotel
Roda Al Murooj Dubai
Al Murooj Rotana Dubai
Al Murooj Rotana
Roda Al Murooj
Swissôtel Al Murooj
Swissotel Al Murooj Dubai
Swissôtel Al Murooj Dubai Hotel
Swissôtel Al Murooj Dubai Dubai
Swissôtel Al Murooj Dubai Hotel Dubai

Frequently asked questions

How close is Swissôtel Al Murooj Dubai to the airport?

Swissôtel Al Murooj Dubai is 8.1 mi (15-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Swissôtel Al Murooj Dubai?

As of Mar 11, 2026, prices found for a 1-night stay for 2 adults at Swissôtel Al Murooj Dubai on Mar 12, 2026 start from $137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Swissôtel Al Murooj Dubai have an airport shuttle?

Airport shuttle services are not available at Swissôtel Al Murooj Dubai.

How close is Swissôtel Al Murooj Dubai to the beach?

This hotel is 13.3 mi (19-min drive) from Marina Beach and 6.2 mi (13-min drive) from Kite Beach. Don't forget your sunscreen!

Does Swissôtel Al Murooj Dubai offer free breakfast?

Free breakfast isn’t provided at Swissôtel Al Murooj Dubai, but to-go breakfast is offered for a fee of AED 120 for adults and AED 60 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Swissôtel Al Murooj Dubai?

No, there is no casino at this hotel.

What time is check-in at Swissôtel Al Murooj Dubai?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Swissôtel Al Murooj Dubai?

This hotel offers free self parking and valet parking.

Does Swissôtel Al Murooj Dubai have a pool?

Swissôtel Al Murooj Dubai features an outdoor pool and a children's pool.

Does Swissôtel Al Murooj Dubai have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine and al fresco dining.

Does Swissôtel Al Murooj Dubai have a spa?

This hotel has a spa, which features body treatments and massages.

How close is Swissôtel Al Murooj Dubai to downtown Dubai?

Swissôtel Al Murooj Dubai is 4.9 mi away from Dubai.

Swissôtel Al Murooj Dubai Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 519 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Zvi

Liked: Cleanliness, amenities, property conditions & facilities
100/+++
Stayed 4 nights in Dec 2025

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities
The room was spotless and so spacious. The dining options were excellent and the pool area was well maintained and a pleasure to enjoy. All the staff were outstanding in their politeness and friendliness, The location was great and the Dubai Mall only a short walk away. We will definitely stay here again,
Stayed 2 nights in Dec 2025

6/10 Okay

Jacinta Joy

Liked: Cleanliness, amenities
Disliked: Staff & service
The room with a king bed that I booked wasn't available and I was given a room with twin beds instead. Check in staff not very knowledgeable and I had to remind her of the benefits that came with my booking. Other than that, the hotel was nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bradley

Stayed 1 night in Dec 2025

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff were friendly, and the location was fantastic!
Stayed 5 nights in Nov 2025

4/10 Poor

Rashad

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This did not feel like a swissotel at all. Poor management is clear as soon as you walk in. The building appears to not have been renovated in at least 30 years, old carpet, stains on walls, cracks in the tile in the bathrooms. Every time i've stayed in a swissotel previously, as soon as you get to the lobby all staff greet you and are ready to assist. This swissotel you'd be lucky if anyone in the lobby made eye contact with you. The cleaners had the best customer service; every time i saw them they were very pleasant and would greet us with a smile. This swissotel management needs to be flown out to Qatar to see how a swissotel should be run. Buyer beware: the pictures you see on this listing must have been from when they first opened this place decades ago, it looks NOTHING like the pictures you see here. I would've loved to respectfully give some constructive feedback at checkout but (surprise surprise) not a single person asked us how our stay was.
Stayed 5 nights in Nov 2025

8/10 Good

DANIEL

Si
Stayed 4 nights in Nov 2025

4/10 Poor

kashyap

Stayed 1 night in Nov 2025

6/10 Okay

Tariq

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room even though was renovated there are no drawers to put clothes. Elevators were really bad as 2 under maintenance
Stayed 3 nights in Nov 2025

10/10 Excellent

MICHAEL, SAN MATEO

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Clean and spacious rooms, services were fast and efficient. Very centrally located, less than 10 minutes on foot to Dubai Mall. I’d happily stay here again.
Stayed 6 nights in Nov 2025

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Hazem

Liked: Cleanliness, amenities, property conditions & facilities
V.good every thing
Stayed 4 nights in Nov 2025

6/10 Okay

HISHAM

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is unfriendly, specially the hosts at the restaurant did t expect that.only staff was caring about gusts are the chefs Ibrahim, Sony and Kam Raiy Mahmoud at the lobby was very helpful.
Stayed 4 nights in Nov 2025

2/10 Terrible

Silva

Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a whole renovation. The tiles were broken and so dirty that it’s stuck like grime. Very old, dirty and creepy. The windows were so old you can hear the cars and wind blowing. The curtains were so dusty. Terrible experience
Stayed 9 nights in Oct 2025

8/10 Good

Vaidehi

Stayed 5 nights in Nov 2025

4/10 Poor

Fabrice

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Appartement qui a besoin d'une grosse rénovation, mobilier usé, salle de bain pas digne d'un 5 étoiles (à peine 2 étoiles). Piscine ayant aussi besoin d'une rénovation. Les coussins des transats sont sales, voir très sales! Les serviettes sont tellement usées qu'on peut voir à travers.
Stayed 6 nights in Oct 2025

2/10 Terrible

Nargis

Disliked: Cleanliness, staff & service, property conditions & facilities
Dates: 23–25 Oct 2025 Party: 3 adults + 1 child (2 y.o.) Purpose: family gift for our mother and brother Total paid: AED 2,591.49 (2 nights) We chose this property specifically as a 5-star hotel opposite Dubai Mall. At the booked hotel address, my family were told “you are not staying here” and redirected to a different building we never selected. Despite an advance request for early check-in (travelling with a toddler), staff spoke rudely and charged USD 50 at 11:00 just to enter. The assigned unit was not 5-star: broken shower, dirty/smelly bathroom, stained linens, damaged sockets; and access to main facilities was refused, although facilities were a key reason for booking. This experience spoiled a carefully planned family gift and caused distress to an elderly parent and a small child. We have photo/video evidence and have requested a full refund, the USD 50 refund, and compensation through the official channels (Expedia and Dubai Consumer Rights). Tip for management: please ensure guests are accommodated at the booked hotel address, train staff on empathetic early check-in handling (especially with children), and verify cleanliness and facility access before assigning rooms.
Stayed 2 nights in Oct 2025

8/10 Good

Abraham Seno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose to return to the hotel, after 3 years, because of its location and its price/value ratio.
Stayed 3 nights in Oct 2025

4/10 Poor

eti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Sanjogita, WEST PALM BCH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff is very helpful. Located was great. Pool was very nice and the buffet meals were very good.
Stayed 5 nights in Sep 2025

10/10 Excellent

Rahila

Business traveler
Liked: Cleanliness, staff & service, amenities
I had a great time through out my stay. Staff were super helpful!
Stayed 1 night in Sep 2025

10/10 Excellent

Yosef

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location. Great value for money

It's my 4th stay in this hotel. The rooms are being renovated and improved from 1 stay to another. This time, I also got upgraded with no extra charge for an amazing suit. The only problems were that the water in the shower wasn't hot enough. Also, the water stream in the taps were very weak. Other than that, the service, the air conditioner, the bed, the space, the cleaning and anything else was amazing. Thanks for a great stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Steven

Stayed 2 nights in Sep 2025

10/10 Excellent

Ney carter

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

As good as it gets

So I arrived early in the morning, way before the check-in time. I was early by at least 4-5 hours. My best bet was that the hotel administration would keep my luggage and that I would while away the time roaming around aimlessly in Dubai Mall. The fact that I hadn’t slept the entire night earlier owing to my flight schedule was also weighing on my mind. It is in this backdrop that I tentatively approached the lady at the reception. Her name was Sandra and I right at the outset told her that I know I’m early but I would just request you guys to entertain my luggage and get me a room at your earliest convenience. I was surprised when Sandara not only gave me a room straight away but she also upgraded it. There was another lady in the lobby who was incredibly cheerful and walked me to the elevators. My luggage was deliveries shortly thereafter. I have never been treated like a royalty at any hotel but the work ethic of these guys is just at another level. Highly recommend this hotel. Whenever I come to Dubai again, I’d stay at Swissôtel Al Murooj Dubai. They didn’t abandon me when I needed them. I’m now their loyal customer for life.
Stayed 2 nights in Aug 2025