Verified
8/10 Good
gerard
Feb 11, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com advertises hotels illegally
Very bad experience with Hotels.com
This platform advertises establishments without having the authorization or a contract with the hotel keeper which is completely illegal, and it is the customer who bears the consequences.
During a stay in Dhaka, Bangladesh, I booked one room out of Hotels.com in a hotel from February 2 to 6, 2024.
Hotels.com sent me an email confirming my booking and payment. But when I got to the hotel reception, there was no sign of my booking, and the hotel manager told me that they don’t work with Hotels.com or Expedia, but only with Booking. Hotels.com took my money but didn’t pay and contact the hotel.
I had to negociate during almost 3 hours - and 1 hour and 15 minutes on the phone with Hotels.com Bangladesh - France. When you're tired after a long travel, in a country you don't know, it's very difficult to live...
Finally we were able to get our room after a wasted afternoon. But new surprise: the booked "Delux" room is actually the simplest in the hotel and the price paid at Hotels.com is 20% higher than the price offered at the reception. So we had to pay extra charges to have a nicer room.
Hotels.com সাথে খুব খারাপ অভিজ্ঞতা
এই প্ল্যাটফর্মটি হোটেল রক্ষকের সাথে চুক্তি ছাড়াই প্রতিষ্ঠানের বিজ্ঞাপন দেয় যা সম্পূর্ণ অবৈধ, এবং গ্রাহকই এর পরিণতি বহন করে।
বাংলাদেশের ঢাকায় অবস্থানকালে ২০২৪ সালের ২ থেকে ৬ ফেব্রুয়ারি পর্যন্ত একটি হোটেলে Hotels.com রুম বুকিং দিয়েছিলাম।
যথারীতি, ওয়েবসাইটটি আমাকে আমার বুকিং এবং অর্থ প্রদানের বিষয়টি নিশ্চিত করে একটি ইমেল
gerard
Stayed 4 nights in Feb 2024