2/10 Terrible
Jacob
Traveled with family
Jul 16, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel did not disclose that there would be constant construction when we booked our stay. They were using blowers, pressure washers and other loud machinery on top of the building directly beside us (same hotel, different tower) from sun up to sun down and it can be heard in the living/dining areas as well as the bedroom, pool and beach areas. They have several walkways around the pool and beach access blocked as well. When we mentioned all of this to the front desk and how much it was disturbing our peace (which you come on vacation for!) we were told - “well the construction will continue” - No apologies or anything to try to make our stay more enjoyable. We also received a text today that the water would be shut off in rooms and in our entire tower for atleast 4 hours tomorrow due to this construction. They are also extremely pushy, trying to get you to sit in for hours for timeshare presentations. When you tell them no upon check-in, they continue to hound you and even call your room to continue to further pressure you the duration on your stay. I would not recommend this hotel at all to anyone that wants a peaceful vacation and relaxation. We have stayed here before many years ago and we did not have any of these issues, but this time was absolutely horrible.
**UPDATE** we were contacted by the hotel and was told that the construction was because of hurricane damage and it would continue for awhile - no apologies or anything else**
Jacob
Stayed 4 nights in Jul 2025